Clare Jefferies joins Kingston Hospital Patient Assembly

The new member of the Patient Assembly at Kingston Hospital
The new member of the Patient Assembly at Kingston Hospital

Kingston Hospital NHS Trust has established a Patient Assembly providing an opportunity for patients and the public, to get involved in providing a voice for patients. Clare was approached by the hospital to become a member and help advise the Trust on ways to gain more feedback from patients and the public, and how to ensure that we act on this feedback.

Clare is very keen to participate in a range of activities in the hospital and the community. The purpose of having a Patient Assembly is to ensure that the patient voice is an important consideration in service design and that services are shaped to be as responsive as possible to patient needs.

As a members, Clare is looking forward to becoming a “critical” friend of the hospital, staff and specific areas of the hospital. In this context ‘critical friend’ is defined as a person who supports and wants the hospital to succeed but is not afraid to point out where they think things are going wrong or could be improved.

Clare is very keen to be involved in the experience of someone suffering with Alzheimer's and other types of dementia. She will have the opportunity to regularly visit areas concerned to speak with staff and patients (with their agreement and respecting their privacy) to enable her to develop in-depth knowledge of current activities and concerns of patients/staff. The information gathered will be reported back leading to the opportunity for improvements to be made. 

All twelve of the members of the Patient Assembly,have a passion for the hospital and want to see the best experience and outcomes for all patients and their carers/families.

Clare cannot wait to help make a difference at Kingston's very busy hospital. 

 

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home