Care through a CAREGivers eyes!

Hi I’m Suzanne,

I am 26 years old, born in the year of the rabbit and proud Piscean. My first experience of caring was with a friend of my Mum’s (who she befriended when she worked at the pizza counter in Asda many moons ago.) Dorothy was a 92 years young independent lady who needed some companionship. My Mum was a Carer in a home before I was born, and I know I’m biased but she is the bestest, most caring person in the world, and she has raised me to treat people how I would want to be treated.

My previous employment history has nothing to do with caring. I worked in Greggs and Holland and Barrett, and after much pain and frustration I realised retail management was not for me. When job hunting, I came across an advert for Home Instead. Before applying, I researched as much as I could about the company, liking what I saw and feeling I could see myself being a CAREGiver. I got an interview with the lovely Rebecca and I got put through to the training and once I had been checked out I got the thumbs up to start.

My first day, April 11, 2013, I shadowed a CAREGiver with a client called Lillian and had an introduction to a brand new client who would be all mine, my Norman.

April 12, 2013 – 8am - I was oddly calm going into this strange person’s house, and carrying out personal care for a man I had only met once before. He was lovely and very patient with me as we got to know each other and develop a routine. My next call was with the ‘iron lady’ Lillian. I have to admit I was very nervous, but again the relationship between a CAREGiver and client is so unique and equal that if your personalities match, you form an amazing bond.

I have had the great fortune of meeting a lot of remarkable people. The life stories and experience people have shared with me is humbling and has made me feel really young and green.

In my short time with the company, I have met a lot of people, with a variety of different conditions and requirements, learning as I go along, but always feeling like I made a little difference to that person’s day and feeling happy with myself, which is why I know I have made the right decision leaving a job that made me sick and unhappy.

I have been given lots of positive and productive feedback from the office and clients. It appears that it is unusual for someone to take to the job quite as well as I have. I can’t really explain why but I suppose that I have done enough rubbish jobs to know when I have found a good one, so my work ethic comes from wanting to keep it!

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home