Meet the team
Clare Jefferies

Clare Jefferies - Owner and Director

I have devoted the last nine years to providing the highest quality home care and companionship for older people in Wimbledon and Kingston. I set up Home Instead Senior Care after experiencing poor care when my own parents were terminally ill at the same time and passed away within seven months of each other.

I dedicate my working life to recruiting truly caring people who want to make a difference to older people’s lives, carefully matching caregivers to clients based on common interests to build strong relationships. Respecting how each client would like to be cared for is at the heart of our Home Instead visits which last a minimum of one hour, so there’s no rushed care.

I have also recognised that needing help to continue living in your own home is just one part of getting older and I believe that support to stay socially active is equally as important in the care equation.

Over the last few years we have set up events and clubs in the area each week to give older people diary dates to look forward to – getting them out of their homes, preventing loneliness, isolation and depression. It also became clear to me that wives, husbands and full-time carers also need support, so we think very carefully about how we included them in her calendar plans too.

Being a Caregiver takes dedication, commitment, guts and courage. To have such responsibility for an older person is huge and I respect and admire every single one of my amazing team.’

Director Mike Jefferies

Mike Jefferies - Co Owner

I’m Mike and I’m married to Clare who founded the business in 2010. I joined Home Instead in 2015 having seen how much pride and satisfaction Clare gained from helping people with a really useful and much needed local service. As word of the good work the team here do started to spread, more clients started calling asking for our services and I joined the team to support Clare’s leadership of the business by helping manage the office team to provide the best possible care for our clients, as well as managing CAREGiver recruitment, finance and IT.

Prior to joining Home Instead I spent almost 30 years working in London’s advertising agencies. Whilst it really is a fun industry to work in, after a while, selling products to people that don’t really need them started to wear thin and I found myself looking for a more fulfilling career.

 Nothing moves us more here than hearing how we help improve our clients quality of life and remain independent in their homes as long as possible.

 

General Manager - Lynn James

Lynn James - General Manager

My name is Lynn James and I joined Home Instead to further improve and develop local opportunities for people with dementia and their carers to live well. I am a working mum with 3 lovely boys and one girl who happens to be a Labrador.

I've spent the last 24 years in the care and support of people and families affected by dementia, with the most recent 15 years working for the Alzheimer's Society in the local boroughs of Kingston and Richmond. I have a wide range of experience having working as a nurse (Registered General Nurse and Registered Mental Nurse) in the NHS, both on wards for older peoples mental health services and in the community as a Community Psychiatric Nurse as well as some time nursing in a care home.

I have literally always loved my work after 'falling' into a job on the older peoples mental health wards when I qualified. My Nana who had dementia lived with us when I was a child and I do wonder if this influenced my career path in any way. During my career the dementia world in terms of our knowledge and understanding as well as the development of treatments has greatly improved and I look forward to being a part of that ongoing development to make the world a better place for people and families affected by dementia.  

I love working with people who really do provide quality person-centred care, a term we hear a lot but I have seen it in action here at Home Instead.

 

Zsofia Brada

Zsofia Brada - Head of CAREGiver Experience

“Hello,

I’m Zsofia. Having spent 5 years in education as a teacher in Hungary, I decided to spread my wings and moved to London in order to improve my English language skills. I was working as a Nanny at the beginning and although I was lucky enough to look after 3 adorable children in Wimbledon, I missed the sense of satisfaction from my working life.

In 2015 I started to work for Home Instead as a CAREGiver over the weekends to fulfil this goal in my life. After taking care of a 95 year old lady in Wimbledon, I fell in love with this role and the ethos of the company.

Therefore, when I saw the vacancy of the Administrator position, I grabbed the opportunity with both hands to apply for this post. Being a compulsively organised person, I love to support and be part of the office team. 

In June 2019 - I was promoted to Head of CAREGiver Experience - a new role in the office. We recognise that our staff need all the support and attention that we can give them, so I am responsible for ensuring that their journey at Home Instead is filled with nurturing, caring, and dedicated time, so that that they can be the best they can. We have so many amazing people working here and I love making sure that we are caring for them in the same way, we are caring for our clients.

Going to work with a smile on my face with the knowledge that we make a difference every day is priceless for me.

When I’m not working... I dance salsa, prepare for the proficiency in English exam or play tennis in Wimbledon Park.”

Laura is our In House recruiter

Laura Hillier - In House Recruiter

Hello, my name is Laura.

After graduating university with a degree in Psychology, I have always taken a keen interest in people and how the mind works. Everyone is different after all, and that is why upon hearing about Home Instead and the wonderful work they do within the community I knew I'd love to be part of such a caring company.

 

I joined the company as an Administrator and loved being part of all the processes in the office, in particular supporting and caring for the CAREGivers. I was offered the role as In House Recruiter which really appealed to me as i really do enjoy being part of the CAREGiver Experience and this gives me the perfect opportunity to find the right people for the company and bring them into the Home Instead family. I get to meet some really incredible people who have such big hearts and really want to make a difference to our clients lives.

Outside of work you can either find me on the stage of a pantomime with my amateur dramatics group, going out running, or enjoying the well earned food rewards from those first two things mentioned!

 

Jo Coe - Care Manager

Jo Coe - Care Manager

Hello, I'm Jo.

I have been in the care world since I was 16 years old. I have worked in a care home and as a carer in people's homes. Most recently, I worked for London Ambulance as a paramedic crew on the ambulances, so I have seen it all over my 6 years.

My role at Home Instead as Care Manager is to be out and about, visiting our clients to ensure that we are providing the highest level of care we can. With my ambulance service background, I am used to being busy, being in clients houses and helping make a difference to their lives

I am married, have three children and have a love of Elephants.

Tina Le Tessier

Tina Le Tessier - Care Manager

Hello,

I am Tina and love working at Home Instead. I have spent many years working in customer service in the dental world so moving over to care has been really easy as it's all about communication and attention to detail.

I joined Home Instead as a Field Care Supervisor and progressed to Care Manager pretty quickly as I have always loved older people and  get to go and spend time chatting to clients about the type of care they are would like to receive from Home Instead. Our clients have led such amazing lives, its so fascinating listening to their stories. 

I have two daughters and a dog and love keeping fit.

 

Amanda Carter

Amanda Carter - Care Co-ordinator

My name is Amanda Carter and I have been working at Home Instead for 4 years now and have seen it grow from strength to strength. I was until recently  a CAREGiver but now I work as part of a team of Care Co-ordinators scheduling visits to all our clients.  It is a fun but sometimes challenging role and very different to my last full time job as a Charity Shop Manager!

I have an allotment and really enjoy picking my  home-grown produce. I grow a variety of vegetables and fruit which I bring into the office to share with my colleagues when I cannot cope with another courgette or stick of rhubarb. The produce does taste much better though than the supermarket .

I do own a car but 9 times out of 10 you can see me riding my bike from client to client , the Nanny McFee of Home Instead.

Helga Smithers

Helga Smithers - Field Care Supervisor

My name is Helga.

The majority of my working life has been about  juggling lots of balls  but wouldn’t have it any other way. In between my juggling I have raised three children, that make up my heart. There came a time in my life where I had to change route from the journey I was heading and  I came across Home Instead by accident through one of my neighbours. I instantly fell in love with the role of caregiver as I have always enjoyed looking after people. I wanted to be part of a team and felt that Home Instead had what I was looking for.

Home Instead really cares about their clients – I love the fact that we are trying to change the face of caring. I have been a CAREGiver for over three years and am now extremely proud to be a Field Care Supervisor, to be able to help and support other CAREGivers with their personal and professional development.  

We have a Rhodesian Ridgeback dog , who is my fur baby . I think I have more photos of him then I do my children!!........shhhh don’t tell them.

Joanna Carter

Joanna Carter- Care Co-ordinator

My name is Joanna.

I originally come from a science background but decided after looking after my dad through serious illness that I wanted to help people hands on rather than from a laboratory!  I started off with Home Instead as a Caregiver, was the Office Administrator and worked as Community Event Co-ordinator where I was responsible for all the activities and event that we hold in the community.  The company realised I had a flair for scheduling and I am now part of a team of four, making sure all our lovely CAREGivers are matched to our clients and their differing needs.

I still do Caregiving as well. I realise through my personal experience how much of a difference good care can make when you are entrusting your loved ones to someone, and loved Home Instead’s ethos from the beginning.  

I spend my spare time crafting, trying to bribe my Norwegian forest cat down from the tops of my furniture, and drinking an unhealthy amount of tea.    

Nancy Candlin

Nancy Candlin - Field Care Supervisor

Hi I'm Nancy.  I have worked in the care sector for nearly 10 years now, and I love it. The best bit is meeting our lovely clients and CAREGivers – both marvellous groups of people. My role as Field Care Supervisor is to support our CAREGivers, helping them provide the best care possible and ensure our Clients are happy with the care they are receiving. 

Having begun my career as a book editor, one of my favourite pastimes is annoying my colleagues by correcting stray apostrophes. I also enjoy walking the dog, reading Golden Age crime fiction and dressmaking (badly!).

Jo Trout - Field Care Supervisor

Jo Trout - Field Care Supervisor

My name is Jo and I am one of four Field Care Supervisors in the office. I have a portfolio of Clients who I am responsible for the quality of the care that they receive. I also look after a team of Caregivers, who I support. 

I have been in the care business for a long time. I have been an Activities Coordinator in a care home which was great fun. I most recently worked at Kingston Hospital in the Occupational Therapy department working with patients, ensuring that their home was safe for them after a spell in hospital.


I am a mother and grandmother and a very lively dog so my life is never dull!

Pat our Trainer

Pat Newman - Lead and Development Trainer

I am Pat the Lead and Development Trainer.


I have been a trainer for many years working for various training companies and care homes- training care staff in a variety of mandatory and relevant topics.
I have been a Registered Care Manager working mainly in homes for those with dementia and the elderly frail.

My passion is in training dementia care, but also deliver End of Life, Distressed Reaction, Basic Life Skills, Moving & Handling, all induction topics etc…
I started with Home Instead October 2017 and know I will stay here until retirement and maybe beyond. I wish I had found this years ago as it brings me satisfaction, a feeling of being valued and real contentment.

My interests surround my Christian faith, to which makes me who I am, my caravan where I stay most weekends, knitting and reading. I love my family life, although my two children and grandson live in the midlands to where I originate. I am married to Charlie who makes me laugh, day in, day out. So this is me!

sarah brown

Sarah Brown - Care Co-ordinator

Hello, I'm Sarah. 

There aren't many people desperate to be a Care Co-ordinator but I was... Having been a CAREGiver with Home Instead for a number of years, I always thought that organising CAREGivers schedules would be a really challenging but brilliant role for me. I love chatting to people on the phone and I get to help support our CAREGivers when they call in. I really enjoy my chats with clients and making sure they know what's going on with their care. I am a very organised, logical person so this role is perfect for me.

Outside of Home Instead I am a very busy mother of  three children and my husband is a chef!!

Leyla - Administrator

Leyla Mussaud - Administrator

I am Leyla.

After graduating from international business management, in London, I joined full time the five star hotel profession, and enrolled for a position as management trainee. I have learned countless beneficial trainings which are still very much important for my new career path and my whole life. Love and passion for my duties with promotions over the years, after 16 years in the hospitality industry, working for luxury hotels, as a successful restaurant manager, I have obviously gained a great experience in delivering the best possible customer service and strong leadership skills, leading high performing teams, and being the proud winner on not once but two occasions, the Best Afternoon Tea in London.

I joined the team at Home instead, as an Administrator in June 2019 and I am working very closely with Laura who recruits wonderful people and Pat who trains those wonderful people to provide the best service to our clients, while keeping up higher standard.


When I am not working, I have spent most of my time with my son, going to cinema, or theatre, walking, cycling in the park, and meeting with other mums. I also love travelling and have many destinations in mind, for more and more happiness and fun.”

Our Amazing Team of CAREgivers

Our Amazing CAREGivers

We have our 175 CAREGivers delivering around 11000 hours of care each month. Each and everyone of them is unique and special, with ages ranging from 18 to 73. As we carefully match our CAREGivers to our clients, who also start at age 18 but go all the way to 106, we need to have all sorts of people to ensure we get the right fit.

We believe that is takes a certain type of person who has a vocation to make a difference to someone's life, to want to be a CAREGiver, but luckily for us and you, we know where to find them.

Thank you to all of you wonderful people who really are changing the face of caring.

 

 

Tilly

Tilly - Office Dog and Chief Barker

Hello I am Tilly and I am a Cockerpoo. I am the office Dog! I have a background in stick chasing and licking and have a lots of experience in paper shredding.

Over the last 9 years, I have visited many clients and also regularly attend Memory Cafes and events.

I make sure that any one who visits the office gets a warm and noisy welcome and a good wash from all my licking.

People seem to like to my waggy tail and I like the fact that I make people happy.

 

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady