Clare Jefferies - Owner and Director
I have devoted the last nine years to providing the highest quality home care and companionship for older people in Wimbledon and Kingston. I set up Home Instead Senior Care after experiencing poor care when my own parents were terminally ill at the same time and passed away within seven months of each other.
I dedicate my working life to recruiting truly caring people who want to make a difference to older people’s lives, carefully matching caregivers to clients based on common interests to build strong relationships. Respecting how each client would like to be cared for is at the heart of our Home Instead visits which last a minimum of one hour, so there’s no rushed care.
I have also recognised that needing help to continue living in your own home is just one part of getting older and I believe that support to stay socially active is equally as important in the care equation.
Over the last few years we have set up events and clubs in the area each week to give older people diary dates to look forward to – getting them out of their homes, preventing loneliness, isolation and depression. It also became clear to me that wives, husbands and full-time carers also need support, so we think very carefully about how we included them in her calendar plans too.
Being a Caregiver takes dedication, commitment, guts and courage. To have such responsibility for an older person is huge and I respect and admire every single one of my amazing team.’
Zsofia Brada - Head of CAREGiver Experience
I’m Zsofia. Having spent 5 years in education as a teacher in Hungary, I decided to spread my wings and moved to London in order to improve my English language skills. I was working as a Nanny at the beginning and although I was lucky enough to look after 3 adorable children in Wimbledon, I missed the sense of satisfaction from my working life.
In 2015 I started to work for Home Instead as a CAREGiver over the weekends to fulfil this goal in my life. After taking care of a 95 year old lady in Wimbledon, I fell in love with this role and the ethos of the company.
Therefore, when I saw the vacancy of the Administrator position, I grabbed the opportunity with both hands to apply for this post. Being a compulsively organised person, I love to support and be part of the office team.
In June 2019 - I was promoted to Head of CAREGiver Experience - a new role in the office. We recognise that our staff need all the support and attention that we can give them, so I am responsible for ensuring that their journey at Home Instead is filled with nurturing, caring, and dedicated time, so that that they can be the best they can. We have so many amazing people working here and I love making sure that we are caring for them in the same way, we are caring for our clients.
Going to work with a smile on my face with the knowledge that we make a difference every day is priceless for me.
When I’m not working... I dance salsa, prepare for the proficiency in English exam or play tennis in Wimbledon Park.”
Jo Coe - Head of Client Services
Hello, I'm Jo.
I have been in the care world since I was 16 years old. I have worked in a care home and as a carer in people's homes. Most recently, I worked for London Ambulance as a paramedic crew on the ambulances, so I have seen it all over my 6 years.
My role at Home Instead as Head of Client Services is to manage the operations side of the business, ensuring that clients have the right care and support that they need. I am also responsible to compliance and making sure our procedures and process are followed to the letter.
With my ambulance service background, I am used to being busy, organised and thorough in everything I do.
I am married, have three children and have a love of Elephants.
Nancy Candlin - Field Care Supervisor
Hi I'm Nancy. I have worked in the care sector for nearly 10 years now, and I love it. The best bit is meeting our lovely clients and CAREGivers – both marvellous groups of people. As a Care Manager here in the office I am responsible for ensuring all new clients coming on board at Home Instead have an outstanding service, with a schedule that works for their needs, delivered by CAREGivers who are carefully matched. I really enjoy visiting new families who need extra care and support for their loved ones.
Having begun my career as a book editor, one of my favourite pastimes is annoying my colleagues by correcting stray apostrophes. I also enjoy walking the dog, reading Golden Age crime fiction and dressmaking (badly!). You can spot me buzzing around the area on my scooter - I'm the one with the yellow helmet.
Tina Le Tessier - Care Manager
I am Tina and love working at Home Instead. I have spent many years working in customer service in the dental world so moving over to care has been really easy as it's all about communication and attention to detail.
I joined Home Instead as a Field Care Supervisor and progressed to Care Manager pretty quickly as I have always loved older people and get to go and spend time chatting to clients about the type of care they are would like to receive from Home Instead. Our clients have led such amazing lives, its so fascinating listening to their stories.
I have two daughters and a dog and love keeping fit.
Laura Hillier - In House Recruiter
Hello, my name is Laura.
After graduating university with a degree in Psychology, I have always taken a keen interest in people and how the mind works. Everyone is different after all, and that is why upon hearing about Home Instead and the wonderful work they do within the community I knew I'd love to be part of such a caring company.
I joined the company as an Administrator and loved being part of all the processes in the office, in particular supporting and caring for the CAREGivers. I was offered the role as In House Recruiter which really appealed to me as i really do enjoy being part of the CAREGiver Experience and this gives me the perfect opportunity to find the right people for the company and bring them into the Home Instead family. I get to meet some really incredible people who have such big hearts and really want to make a difference to our clients lives.
Outside of work you can either find me on the stage of a pantomime with my amateur dramatics group, going out running, or enjoying the well earned food rewards from those first two things mentioned!
Helga Smithers - Client Field Care Supervisor
My name is Helga.
The majority of my working life has been about juggling lots of balls but wouldn’t have it any other way. In between my juggling I have raised three children, that make up my heart. There came a time in my life where I had to change route from the journey I was heading and I came across Home Instead by accident through one of my neighbours. I instantly fell in love with the role of caregiver as I have always enjoyed looking after people. I wanted to be part of a team and felt that Home Instead had what I was looking for.
Home Instead really cares about their clients – I love the fact that we are trying to change the face of caring. I have been a CAREGiver for over three years and am now extremely proud to be a Field Care Supervisor, to be able to help and support other CAREGivers with their personal and professional development.
We have a Rhodesian Ridgeback dog , who is my fur baby . I think I have more photos of him then I do my children!!........shhhh don’t tell them.
Amanda Carter - Client Field Care Supervisor
My name is Amanda Carter and I have been working at Home Instead for 6 years now and have seen it grow from strength to strength. I was originally a CAREGiver with the company and was a Care Co-ordinator for 3 years. I am now a Field Care Suervisor for Clients, conducting quality Assurance visits and Service Reviews, visit clients at their homes regularly, making sure the care we are providing is outstanding.
I have an allotment and really enjoy picking my home-grown produce. I grow a variety of vegetables and fruit which I bring into the office to share with my colleagues when I cannot cope with another courgette or stick of rhubarb. The produce does taste much better though than the supermarket .
I do own a car but 9 times out of 10 you can see me riding my bike from client to client , the Nanny McFee of Home Instead.
Jo Trout - Client Field Care Supervisor
My name is Jo and I am one of four Field Care Supervisors in the office. I have a portfolio of Clients who I am responsible for the quality of the care that they receive. I also look after a team of Caregivers, who I support.
I have been in the care business for a long time. I have been an Activities Coordinator in a care home which was great fun. I most recently worked at Kingston Hospital in the Occupational Therapy department working with patients, ensuring that their home was safe for them after a spell in hospital.
I am a mother and grandmother and a very lively dog so my life is never dull!
Pat Newman - Lead and Development Trainer
I am Pat the Lead and Development Trainer.
I have been a trainer for many years working for various training companies and care homes- training care staff in a variety of mandatory and relevant topics.
I have been a Registered Care Manager working mainly in homes for those with dementia and the elderly frail.
My passion is in training dementia care, but also deliver End of Life, Distressed Reaction, Basic Life Skills, Moving & Handling, all induction topics etc…
I started with Home Instead October 2017 and know I will stay here until retirement and maybe beyond. I wish I had found this years ago as it brings me satisfaction, a feeling of being valued and real contentment.
My interests surround my Christian faith, to which makes me who I am, my caravan where I stay most weekends, knitting and reading. I love my family life, although my two children and grandson live in the midlands to where I originate. I am married to Charlie who makes me laugh, day in, day out. So this is me!
Joanna Carter- Care Co-ordinator
My name is Joanna.
I originally come from a science background but decided after looking after my dad through serious illness that I wanted to help people hands on rather than from a laboratory! I started off with Home Instead as a Caregiver, was the Office Administrator and worked as Community Event Co-ordinator where I was responsible for all the activities and event that we hold in the community. The company realised I had a flair for scheduling and I am now part of a team of four, making sure all our lovely CAREGivers are matched to our clients and their differing needs.
I still do Caregiving as well. I realise through my personal experience how much of a difference good care can make when you are entrusting your loved ones to someone, and loved Home Instead’s ethos from the beginning.
I spend my spare time crafting, trying to bribe my Norwegian forest cat down from the tops of my furniture, and drinking an unhealthy amount of tea.
Sarah Brown - Care Co-ordinator
Hello, I'm Sarah.
There aren't many people desperate to be a Care Co-ordinator but I was... Having been a CAREGiver with Home Instead for a number of years, I always thought that organising CAREGivers schedules would be a really challenging but brilliant role for me. I love chatting to people on the phone and I get to help support our CAREGivers when they call in. I really enjoy my chats with clients and making sure they know what's going on with their care. I am a very organised, logical person so this role is perfect for me.
Outside of Home Instead I am a very busy mother of three children and my husband is a chef!!
Lina Jarmin - Care Co-ordinator
Hello, I am Lina and I am one of a team of Care Co-ordinators here in the office. I am responsible for scheduling visits for a portfolio of clients and CAREGivers. It takes focus and concentration to be able to coordinate this number of visits each week, but I love the interaction with clients. I was a CAREGiver with another Home Instead office until I moved more locally and really enjoy being in the office now.
I am originally from South Africa and have a wonderful son.
Mariacristina Mammolito - CAREGiver Field Care Supervisor
I am relatively new to care, but I have been in customer services for many years. I love being a Field Care Supervisor as I get to chat to so many different people. I am responsible for a group of CAREGivers, who I meet with regularly to check they are happy, feel supported and also checking they are competent and confident in the care they are providing.
I am Italian, live locally and have a partner and two beautiful children.
Angela Byrne - CAREGiver Field Care Supervisor
Hello, I am Angela Byrne and I am one of a team of Field Care Supervisors . I am responsible for a collection of CAREGivers. I meet up with the regularly and help them with any challenges they might have, make sure they are trained and supported both from a care perspective but also holistically.
I am a local girl, trained massage therapist and also holistic therapist.
Liz Taylor - Field Care Supervisor CAREGivers
Hi, I am Liz and I am delighted to be a Field Care Supervisor for CAREGivers in the office. Having been a CAREGiver myself for two years in the office I understand the pressures that CAREGivers are under caring for clients in their own homes. I also know how much support they need and I love being a listening ear to them.
Leyla Mussaud - Administrator
I am Leyla.
After graduating from international business management, in London, I joined full time the five star hotel profession, and enrolled for a position as management trainee. I have learned countless beneficial trainings which are still very much important for my new career path and my whole life. Love and passion for my duties with promotions over the years, after 16 years in the hospitality industry, working for luxury hotels, as a successful restaurant manager, I have obviously gained a great experience in delivering the best possible customer service and strong leadership skills, leading high performing teams, and being the proud winner on not once but two occasions, the Best Afternoon Tea in London.
I joined the team at Home instead, as an Administrator in June 2019 and I am working very closely with Laura who recruits wonderful people and Pat who trains those wonderful people to provide the best service to our clients, while keeping up higher standard.
When I am not working, I have spent most of my time with my son, going to cinema, or theatre, walking, cycling in the park, and meeting with other mums. I also love travelling and have many destinations in mind, for more and more happiness and fun.”
Our Amazing CAREGivers
We have over 185 CAREGivers delivering around 12000 hours of care each month. Each and everyone of them is unique and special, with ages ranging from 18 to 73. As we carefully match our CAREGivers to our clients, who also start at age 18 but go all the way to 106, we need to have all sorts of people to ensure we get the right fit.
We believe that is takes a certain type of person who has a vocation to make a difference to someone's life, to want to be a CAREGiver, but luckily for us and you, we know where to find them.
Thank you to all of you wonderful people who really are changing the face of caring.
Tilly - Office Dog and Chief Barker
Hello I am Tilly and I am a Cockerpoo. I am the office Dog! I have a background in stick chasing and licking and have a lots of experience in paper shredding.
Over the last 9 years, I have visited many clients and also regularly attend Memory Cafes and events.
I make sure that any one who visits the office gets a warm and noisy welcome and a good wash from all my licking.
People seem to like to my waggy tail and I like the fact that I make people happy.