About Us

Welcome to Home Instead in Wimbledon and Kingston, the first home care provider in London to be awarded as Outstanding by the CQC (full report can be read here).

Our ethos is to 'change the face of ageing' and it is with extreme passion and commitment that we are here in your local community doing just that. Just because you are an older person doesn't mean your quality of life should diminish.

Providing good care to people is harder than it sounds, and it is my experience of struggling to find good quality care for my own parents that prompted me to start Home Instead. I lost my Dad to MND, and my Mum to breast cancer in a few months of each other, and it was at a time when I had two small boys and not enough time to give to my parents. I had to place my trust in others, and when that care is not up to the standards you expect, it can have such an impact on everyone concerned.

I want Home Instead to become your trusted companion for you and your loved ones, and for us to become an extension of your family. We will do what we say we are going to do, when we say we are going to! We pride ourselves on the consistency of CAREGivers, their punctuality and the exceptional quality of care they provide. The same person will come at the right time on the right day to do what you want. Not difficult, but the only way that true companionship can start to build.

Our clients include individuals who have come to us themselves, older children who have referred their parents or relatives, people who receive direct payments from the local authority and clients referred to us by healthcare professionals. Regardless of how you come to Home Instead, it is my goal to provide the same level of help and care that I wanted for my parents.

Over the last eleven years we've invested a lot of time in recruiting the right people and training them in Dementia, Parkinson's, Stroke Awareness, Arthritis and End of Life care. Where we can, we go directly to the charities, tapping into their training, gaining valuable knowledge from the teams that are dealing with these conditions each day.

Our office in Apsley House, New Malden is open and friendly and you are more than welcome to pay us a visit at any time and we will get the kettle on!

The Wimbledon & Kingston Home Instead Office is part of a global network of more than 1000 locally owned and operated offices.