96% of our clients would recommend Home Instead Senior Care

Home Instead Senior Care recently commissioned an independent survey of 8,000 clients and CAREGivers across their offices throughout the UK, and here in London we are incredibly proud to have taken part. 

It is vitally important to get the opinions of our clients and our CAREGivers, to ensure that we continue to provide a world class homecare service and that we are making a real difference in our local community.

We would like to take this opportunity to share the highlights with you.

What our clients said:

96% of our clients would recommend Home Instead Senior Care

95% of our clients told us that they were well matched with their CAREGiver

91% told us that our CAREGivers go the extra mile to make a positive difference to their lives.

97% told us that their CAREGiver takes an interest in them as a person


What our CAREGivers said:

97% of our CAREGivers would recommend Home Instead Senior Care Services to a friend

96% of our CAREGivers are proud to work for Home Instead Senior Care

93% CAREGivers said they are given enough time to deliver the desired level of care


Our relationship-led approach to homecare sets us apart; care is delivered by familiar faces as our CAREGivers are matched to their clients based on shared interests and, as our calls are a minimum of one hour, we have time to care with dignity.  This approach is highly valued by both clients and CAREGivers alike.

In addition to these wonderful results, we are also the UK’s Number 1 homecare provider based on Care Quality Commission (CQC) inspection reports which have been collated by LaingBuisson who are the leading healthcare information specialists.

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home