WorkBuzz 5-Star Employer Award

Home Instead West Lothian have been named as a '5-star' employer by WorkBuzz!

Home Instead West Lothian are delighted to have been named a ‘5-Star’ Employer by WorkBuzz. This is awarded to top-performing employers based upon feedback from an independent survey which was completed by all of our Care Professionals, Office Team, and Clients.

This annual survey offers everyone the opportunity to have their say anonymously on how we are performing, and gives us insight in to what matters the most to them. The results that we receive help us to shape our strategy and future plans to ensure that we are always providing the best possible support to both our clients and our staff.

We work very hard at prioritising the wellbeing and experience of both our clients and our Care Professionals, and to do this it is important to continually monitor and improve our service based upon their feedback. We constantly strive and challenge ourselves to be the ‘Employer of Choice’ for caring people in West Lothian, and it is heart-warming to receive such positive feedback from our exceptional team telling us how valued and supported they feel by Home Instead.

It is an honour to have been recognised as a 5-Star Employer, with only the top 15% of companies who WorkBuzz survey being eligible for such an award.

Some of the highlights from the survey are:

97% of our Care Professionals are proud to work at Home Instead 

97% would recommend Home Instead as a great place to work 

100% said they understand why Home Instead is different from other care companies 

100% said that both the recruitment process and initial training were excellent 

97% felt that the office staff are responsive to any queries that they have 

97% said they felt they are treated fairly regardless of race, gender, age, ethnicity, sexual orientation or other differences

97% told us their job gives them the opportunity to learn and develop new skills 

93% said there are opportunities to develop their career at Home Instead 

97% felt that their supervisor, or someone at work, cares about them as a person

97% said they are given enough time to deliver the desired levels of client care 

This award demonstrates that a career in care can not only be rewarding and fulfilling, but can also offer opportunities for professional growth, development and progression. We truly value every individual member of our team, and are constantly reviewing our pay and benefits to ensure that we remain the ’employer of choice’ in our local area.

It also demonstrates that our clients are receiving the best possible care, with exceptionally high satisfaction scores also returned by those who receive our care. This included 100% of our clients saying that they felt Home Instead take an interest in them as a person, and 93% saying Home Instead has an excellent understanding of their care needs.

One review from a Care Professional read:
“I appreciate how understanding they are with their staff’s well-being, I believe you’re not just a number here. They genuinely care about hiring the best care staff and it shows in the staff and the clients with how content they are with the service they receive”.

Click here to find our more about Home Instead West Lothian’s home care services, or if you are interested in joining a 5-star home care employer, please call us on 01506 346046 or click here to find out more about working with us.