Home Instead Wembley Is Proud to Be Named a 5-Star Employer
Home Instead Wembley has been awarded the 2025 <br /> 5-Star Employer Award, recognising outstanding staff engagement, wellbeing, leadership and team culture.
There’s exciting news to share from Home Instead Wembley. The team has officially been awarded the 5-Star Employer Award by WorkBuzz. This recognition reflects the passion, professionalism and care shown every single day by Care Professionals and the office team.
This award is based on independent staff feedback and is only given to organisations that achieve exceptional levels of engagement and satisfaction. To qualify, offices must reach an Engagement Score of 85% and a Response Rate of 82%. Home Instead Wembley didn’t just meet those standards, they exceeded them, achieving an Engagement Score of 89% and an impressive Response Rate of 95%.
These results highlight a workplace where people feel confident, supported and proud of the work they do.
At-a-Glance: Wembley’s Standout Results
Here are some of the key findings from the PEAQ survey that helped secure the 5-Star Employer Award:
Confidence, clarity and pride
– 100% feel clear about what is expected of them in their role
– 100% feel confident meeting their clients’ needs
– 100% said they have access to the training they need
– 97% would recommend Home Instead’s services
– 91% say they are proud to work for Home Instead
These results show a team that feels well-prepared, trusted and confident in delivering high-quality care.
A Shared Belief in the Mission
Many Care Professionals shared that they stay with Home Instead Wembley because they genuinely love what they do. Making a positive difference to clients’ lives remains a strong motivator, alongside a clear belief in Home Instead’s values and mission.
This sense of purpose runs through everything the team does, from everyday companionship to supporting independence and dignity at home. It is this shared belief that underpins the consistency and quality of care clients experience.
Feeling Respected, Supported and Valued
The survey also highlighted strong feelings of fairness, inclusion and support across the Wembley team:
- 94% feel treated fairly, regardless of background
- 89% said office communication is strong and helpful
- Over 83% praised the culture, teamwork and support they receive
Team members described the workplace as caring, friendly, client-focused, and always looking to improve. These words reflect a culture built on mutual respect, open communication and a genuine commitment to doing better together.
Training, Leadership and Development
Training and leadership scored highly across the board, reinforcing how important preparation and guidance are in care roles:
– Recruitment and induction rated 100% positive
– Training and Development scored 93%
– Leadership and Direction scored 89%, with strong confidence in how the office is led and how values are demonstrated
From the first day of recruitment through to ongoing development, Care Professionals feel equipped and supported to do their role well.
Wellbeing at The Heart of Care
Wellbeing also stood out as a strength within the Wembley team. Many respondents highlighted the flexibility of the role and how this supports life outside of work:
– 86% said the role offers the flexibility they need
– 89% described their current well-being positively
In a sector where emotional resilience matters, these results show a workplace that recognises Care Professionals as people first, with lives, families and responsibilities beyond their role.
A Celebration of People, Not Just Numbers
While the scores are impressive, this award is about much more than percentages. It reflects the kindness, reliability and professionalism shown in every visit, every conversation and every moment of support.
This 5-Star Employer Award belongs to the dedicated team at Home Instead in Wembley. It recognises the real impact Care Professionals have on clients and families every single day.
As Home Instead Wembley looks ahead, this milestone marks not an endpoint, but a foundation. The commitment remains to listen, learn and continue building a workplace where people feel valued, supported and proud to belong.
Here’s to celebrating an outstanding achievement and to an exciting year ahead with a truly 5-Star team.
Join Us
To join our 5* team and enjoy a career in care, apply online today or contact our office team on 0208 022 4590 to find out more about current vacancies.