Meet the team

Home care good enough for my mum

Peter and Alexis Neighbour - Co-Owners

Hi, we are Peter and Alexis Neighbour, co-owners of Home Instead Watford. We live in Bushey with our children, Isabella and Luca, our dog Rosie and our bearded dragon Gandalf. In our spare time, we both enjoy cycling and exploring the area as well as raising money for charity.

Peter is a Chartered Accountant by training, if not by nature, and spent many years in the corporate world managing business in various industries. He reached a time of life and a point in his career when he felt it was time to take stock. He wanted to do something that he could really take pride in, something that would be of value to the community and that would make a real difference to people’s lives. He decided upon home care because of the challenging experience he had of finding quality care for his Aunt Marge. When he first met the team at Home Instead Senior Care, he realised that their ethos that mirrored his own desire to put quality of service at the heart of the business. He is passionate to share this with other local organisations and make a positive difference to people’s lives in the area. He is also a director of the Hertfordshire Care Providers Association and Alzheimer's Society Dementia Champion to help raise awareness of Dementia in the wider community.

Alexis has a background in recruitment, training and coaching. She watched with interest whilst Peter has developed the Home Instead business. She was delighted when her own grandma received care from Home Instead and the CAREGivers did a fantastic job of allowing her grandma to remain independent and happy in her own home. After seeing the commitment the CAREGivers gave to their work, Alexis decided to join Peter in the business full time.

Alexis threw herself into the business including delivering care herself and spent 18 months studying towards her Level 5 Diploma in Leadership in Health and Social Care and she is now a Dementia Friends Champion. Alexis is now the registered manager and is responsible for making sure that the office runs smoothly on a day to day basis. She has focussed on building a highly competent and confident team with a focus on organisation, responsiveness and communication to ensure we offer the best possible service.

Together, Alexis and Peter are committed to making Home Instead Watford the home care company of choice. They know that the quality of care varies considerably within the industry and we are determined to ensure that the care our company provides is the high-quality level we would accept for our own parents.

 

 

Dementia specialists

Jody - Head of Care

Hi, I'm Jody and I am Head of Care at the Home Instead Watford office. I joined Home Instead when the Watford office first opened in 2010 and I was one of the first CAREGivers. I really enjoyed meeting new clients and providing high-quality care. I decided to expand my experience by working on a dementia unit in a local Care Home. I missed the team at Home Instead and when the opportunity became available to re-join the office team I jumped at the chance. I am now Head of Care and am responsible for the delivery of our care service to all our clients. I carry out new client assessments, write the care plans and conduct client reviews in order to adjust the needs of our clients should they change. I have a great team here and together we ensure that our clients are all happy with the service they receive.

Carers

Emma - Head of People

Hi, I'm Emma and I am really happy to have joined the lovely team at Home Instead Watford as Head of People. I live in Kilburn with my boyfriend Sam. My biggest loves in life are family, friends, music and football.

I strongly believe that a well-supported team who feel part of something special will deliver the very best of care. My role is to ensure that we recruit the best CAREGivers that Watford has to offer, that they are well trained and supported throughout their time with us. Our CAREGivers are the heart of our company and it makes me proud every day when I see the amazing work they do. 

High quality service

Katia - Assistant Head of Care

Hello, my name is Katia and I assist Jody in the role of Assistant Head of Care. In this role I visit our clients to make sure they are happy with the quality of care they are receiving, I carry out assessments and I help clients to deal with their ever changing needs to reviewing their care packages and making appropriate adjustments. I also oversee the scheduling to ensure that our clients have consistency of care.

I realise now that in our latter years in life, simple tasks become increasingly difficult, such as changing our socks. Through my experience with our clients here at Home Instead Watford, I have become a more compassionate and understanding person.

Continuity

Karen - Care Co-ordinator

Hi, I'm Karen and I am the Care Co-ordinator at Home Instead Watford but I originally joined Home Instead as a CAREGiver.

I worked my way up the company to Care Co-ordinator. No 2 days are the same. The role is challenging and very rewarding. I live in Watford with my husband and 3 children. We have 2 cats called Nicky and Ninja and a dog called Daisy, 2 guinea pigs called Dusty and Taffy (and 12 fish!) I think it's fair to say I love animals!

Communication

Chloe - Care Supervisor

Hi, I'm Chloe.  I joined Home Instead because my mum works for them and she told me I'd love it. She was right! I have been a CAREGiver and love working with people with all care needs. I joined the office team as Care Supervisor and I am still visiting my regular clients because I don't want to give that side of my work up. I am pleased to join the office team because I really believe in what Home Instead do and I want to grow and develop my career in care

Continuous Improvement

Jo - Learning and Development Manager

Hi I am Jo and I joined Home Instead in July 2018. I have worked in the Care Sector for 20+ years with a range of age groups and disability. I am passionate about people receiving a service which is 'driven' by them and supports them to remain living in their own homes and communities. As the Learning and Development Manager, the most important part of my role is to build on the skills, interests, experiences that everyone can bring to the role and how this can then enhance the lives of those we support. Outside of work, I am married with two teenage children and two cats. I am a volunteer referee for Goalball UK which is a sport for the visually impaired and played by all age group.

Supportive

Hazel - Field Supervisor

Hello, my name is Hazel. I joined Home Instead Senior Care Watford in 2011. During my time with the company, I have gained years of experience in the care sector and am now a Field Supervisor. My role includes providing support to all CAREGivers including making sure that new CAREGivers are fully trained and happy in their roles. I am passionate about caring for our community and love my job.

 Field Supervisor

Laura - Field Supervisor

Hi, my name is Laura. I joined Home Instead Senior Care Watford as a CAREGiver and quickly found a passion for care. I am now a Field Supervisor which I love as I get to continue working with our clients but can also help other CAREGivers in the team feel supported and happy on their role.

In my spare time, I enjoy socialising with friends and family, baking and travelling the world.

office Admin

Melissa - Office Administrator

Hi, I’m Melissa and I am the Office Manager at the Home Instead Watford Office. I will often be the voice you hear at the end of the phone when you call us!

Having worked in care previously, I have a good understanding of the CAREGiver role. More recently I have been working as a PA to a Head Teacher in an Academy School and I hope my excellent skills and experience bring efficient administration and compliance within the office.

I live in Borehamwood with my partner and our 6-year-old son. We have 2 goldfish named Cobra and Jackson. I love cooking and catering for family and friend’s events. In my spare time, I enjoy family days out, sporting activities, social catch up with friends and going away on holidays.

Value for money

Sacha - Finance Officer

Hi I'm Sacha and I love working with such a great team at Home Instead Watford as the Finance Officer.

I live in Hemel Hempstead with my husband and 2 young children. In my spare time I enjoy city breaks abroad and go to regular gym classes. I also love living near to London and making the most of what it has to offer. 

I have previously worked in the hotel and travel industry in Finance for 10 years dealing with clients and building relationships. 

I was new to the care industry but am enjoying this new experience and love knowing that we are such a worthwhile business.

marketing assistant

Jessica - Marketing Assistant

Hi, I'm Jess and I'm the Marketing Assistant for Home Instead Watford. I am responsible for all the marketing materials, social media posts and website articles you will see here.

My background is in the Magazine Industry working in the design department at magazines such as Red Magazine and You Magazine.

I am new to the Care Industry and am really enjoying being part of a company that cares for the community.

I live in Croxley Green with my husband and 2 children. In my spare time, I like to keep fit by running and playing tennis, I love socialising with friends and family and love travelling to new and exciting places.

Brand leader

Zoe - Brand Strategy Consultant

Hello, my name is Zoe. I live in Bushey Heath with my husband and two young sons. I have a background in Brand Strategy working for a range of companies including British Airways, O2, De Beers and British Gas. I am new to the Care Industry and I am really enjoying being part of the Home Instead team.

In my spare time I love to cook, read, go to theme parks and watch box sets! I also enjoy spending time catching up with family and friends. 

 

Dedicated

Our CAREGivers

We are very proud to have a dedicated team of compassionate and reliable CAREGivers, all of who go above and beyond the call of duty to take special care of all our clients. The teams' care and commitment has now been recognised nationally, with our recent win in the Herts Care Providers Association annual awards.

Are you a caring and friendly person? Would you like to help look after the elderly in our local community? If so CLICK HERE TO BECOME A CAREGIVER

Training opportunities

CAREGiver Training and Qualifications

At Home Instead Watford we are committed to providing a full Induction Program for all new CAREGiver's. This consists of approximately 25 hours classroom training, covering The Common Induction Standards: The Role of the Social Care Worker, Fire Safety in the Home, Food Hygiene, Person Centered Care Practices, Medication Awareness and Safeguarding of Vulnerable Adults.  

During their Induction week, all new CAREGiver's go out 'shadowing' with an experienced member of the team.

All CAREGivers are encouraged to update their knowledge & skills via In House training, distant learning and external courses. Currently CAREGiver's are undertaking our City & Guilds accredited Alzheimer & Other Dementias Training. This training has been invaluable,  and all the CAREGiver's are finding these workshops extremely beneficial in providing person centered care with our clients who suffer with a dementia. 

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady