Home Care in Saltash

We were so grateful to have the assistance of the staff of Home Instead who made it possible for my father to be cared for at home for as long as possible. They were kind and understanding and listened to our concerns and looked after my father in a very caring and professional manner.

Home Instead have given me a lot of confidence since being in hospital last year. They are more than helpful when you need help. Communication is great to nothing is to much for them I can’t thank them enough for all the care and support they give me.

We started using Home instead when Mum was 92 and still living completely independently. In the early days the visit each day was largely for companionship and to keep an eye on. As the months went by and Mum’s needs grew the team was brilliant at gradually increasing their input and assisting with meals, cleaning and personal care. The service and our requirements were frequently reviewed and adapted to our needs; changing the time of day and number of visits as mum’s needs changed. As she approached 95 Mum needed more frequent care and we chose to access this support using Home Instead rather than a care home for as long as possible. Only when it became clear that 24-hour residential was needed did we choose to move her from her own home.
Flexible, professional and friendly I cannot recommend highly enough.

The whole process at Home Instead was highly professional and the care and compassion offered to both my mum and dad was amazing. Their needs were discussed with the family and considered at all times. Communication was excellent with updates on each visit and any concerns were immediately highlighted with a telephone call. They were able to cover bank holidays and never let us down on a single visit which is invaluable when you do not live nearby. I highly recommend Home Instead as a home carer provider.

My experience was entirely positive. From first contact over the telephone to each subsequent step I felt there was a genuine concern to give quality care for my Dad and me. Details of our personal needs were sought and then catered for, to achieve a truly individual service. Their care added quality to my father’s life in his last year. My confidence in their support was well placed, from carers to managers and administrative staff. I would also mention that I came to like the part of the welcome pack that showed you the photographs of the team who might be answering your phone calls. Another humanising touch in their approach.