Companionship care
We carefully match Care Professionals with clients to ensure a meaningful bond is created.
Home Care in Stourbridge, Hagley and Halesowen
Relationship-led and supportive Home Care in Stourbridge, Hagley and Halesowen from compassionate and experienced home care professionals.
Enquire about care
The Stourbridge, Hagley and Halesowen Home Care team, here to help every step of the way
We understand that finding the right care for someone you love is so important. Here in Stourbridge, Hagley and Halesowen, we provide the kind of personalised care we’d want for our own family members – it’s why we’re rated ‘Outstanding’ by CQC and in the top 6% of care providers in England. Our story started in 2011 when our founder and Director Lorna Bath, a former nurse, and her husband, Director Peter Bath, wanted to create care that really makes a difference to people’s lives. Lorna is thrilled to bring her passion for quality care from nursing to home care, saying, “I’m delighted 100% of our clients would recommend us—it shows we’re getting it right.”
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Get in touch today to
see how we can help
Get in touch Why Home Care may be right for you
We believe the best care comes from having time to build real relationships. That’s why all our visits last at least an hour – giving our Care Professionals time to provide quality support without you or them feeling rushed. Having a familiar face makes such a difference, so we carefully match each client with Care Professionals who they’ll really get along with, too. It’s wonderful how sharing interests and stories over a cup of tea can turn care visits into something everyone looks forward to.
What we do to care for your loved ones
We offer two types of home care: hourly care, where we visit at set times, or live-in care, where a carer resides in the home. Both are overseen by our care management team and delivered by compassionate Care Professionals. Each care package is made up of a unique mix of services to meet your needs.
Home help & meal prep
Keeping the home environment clean, safe, and nourishing with home-cooked meals.Personal care
Assistance with bathing, dressing, and personal hygiene, always respecting the dignity of your loved one.Mobility support
Helping your loved one move around their home safely, including transfers and positioning.Health appointment management
We support you to attend those important health appointments.Community engagement
We enable you to continue to do the things you enjoy, be it a visit to the garden centre or your local art group.Transportation
Assistance getting you from A to B, whether it be to go visit a friend or help with your shopping.Medication management
Ensuring medicines are taken correctly and on time, supporting overall health.
A totally reliable, trustworthy and compassionate care provider. The Caregivers regularly went above and beyond our expectations, treating our Dad with respect and dignity. All care is person centred, and the portal lets family members both see and understand what help is provided to their relative on a daily basis. This was extremely reassuring as my sister and I were unable to make daily visits ourselves.
DM (Daughter)
We have been extremely happy with the care that Home Instead provides.
The carers are wonderful and treat my parents with compassion, dignity and respect. The carers work very hard and have very high professional standards and are constantly thinking not just about my father’s physical needs but his emotional needs too. They are friendly, approachable and always willing to go the extra mile.
GJ (Daughter of client)
The member of staff we dealt with from Home Instead was an absolute godsend in ensuring we could get my Aunt home from hospital in her final few days. She rallied her team in a matter of hours to provide 24-hour care. She organised the district nurse team and even drove to get medication when the hospital omitted to send it home with my aunt.
ST (Niece)
From the initial staff members helping arrange the care package and fill in the forms to the carers themselves, everyone at Home Instead was patient friendly and outstandingly helpful. On one occasion we needed someone at very short notice and the office staff sorted this out quickly and happily, despite the fact it must have entailed some complicated schedule changes for them.
LW (Daughter)
I am not joking or trying to pull the wool over your head, but the care which your Company gives me through Kxxxx is absolutely fabulous and really could not be bettered. I laugh out loud with sheer amazement when one minute I am hardly recognisable and the next minute I am completely dry, dressed and ready for the world. The understanding of my mind is perfect.
Mike, Client
I wanted to thank everyone based in the office for their roles in looking after Mum and Dad so successfully at home. We feel so grateful they have been able to stay there so long and that has been down to the support Home Instead has provided us with. We found you to be professional, kind, compassionate and with a great ‘can do’ attitude as a team which was very supportive to us. Your willingness to work with us and seeing us as part of the team was, we felt, crucial to being able to give Mum and Dad the best possible support.
Thank you for ensuring such consistency of care.
LB
I am extremely happy with the support provided to my dad by his Home Instead CareGivers.
In my experience, they are well organised, friendly, reliable, attentive to his individual needs, and allow him to make his own decisions whilst ensuring that he remains safe in his own home.
Client family member
Mom asked me to send an email to pass on her thanks for the lovely Carol Concert she attended last week with Sue. It sounded like they had a really enjoyable time and Mom chatted none stop afterwards about what she’d seen and heard.
Our grateful thanks to Sue for taking such good care of Mom, as we knew she would (And on Sue’s Birthday too!) Mom took some persuading to attend, she’s understandably lost a lot of confidence, but every little step helps.
Client's daughter
My parents have been using Home Instead since January 2023 and since this time the service they have received has been outstanding. Their health has also improved in this time and the team provide a nutritious meal for them daily along with little chats, sing songs and fun. I cannot praise them enough.
Client's daughter
If you are anxious about the standard of care offered by Home Instead you could not do better than this company. Compared to others in the field.
DG, Client
I have nothing but praise for the team at Home Instead. The care I have received has been outstanding.
JR, Client
All the carers work well with family members and really do care. Office staff are always really helpful and listen and respond well to feedback.
Anonymous - from Home Instead's independent annual survey
Thank you to all the staff and care team that have helped with my dad. [His Care Professionals] have been amongst the few people that have managed to get a smile or laugh out of my dad since we lost my mum. And also thanks to [the office] for all your hard work with frequent changes to the care schedules over the last couple of years! We’ve all said that we’d happily recommend you to anyone that needed you and have already done so several times!
Client's daughter
K is superb at what she does. She is so kind and just helps me in every way she can. At all times she brings fun into our conversations and makes me feel free and full of enjoyment. I also feel she insures that every room is put back into its normal situation and provides me with a cup of tea.
Anonymous annual survey
I have nothing but praise for the team at Home Instead. The care I have received has been outstanding.
JR - Client 2024
I greatly value the companionship provided to Mum and the kindness she is shown “beyond the call of duty.” A shout-out should also be given to the backroom office staff who manage the schedules and are always friendly, professional, reassuring and speedily available to assist if required.
AP (Client's daughter)
Our regular carer has bought laughter and joy to my parent’s home which has been much needed when times have been tough. I think that the electronic portal has been a very useful and enhances communication. The scheduler has adapted the schedule to meet my father’s changing needs and when I am given a timescale in which answers will be given this is always kept.
GJ (Daughter)
The care and dedication provided by the Home Instead team was incredible. Their compassion at such a difficult time cannot be faulted. They gave me the respect and friendship my Aunt needed in her final few days. I cannot recommend this wonderful team enough. I only wish everyone had access to this kind of care. Thank you to everyone at Home Instead Stourbridge & Hagley. We will be forever grateful
ST (Neice)
The individual carers brought different qualities and interests with them, giving my mother not just great care but friendly and stimulating conversation with someone other than me! Everyone was utterly reliable and it was so reassuring to know that my mother was in the very safe hands of such skilful and truly caring people.
LW (Daughter)
Home Insteads standards are out of this world and the level of care you provide is outstanding and I’m incredibly proud to have been a part of it. I’m thankful for all the support I have been given since I first started in 2018. It’s an absolute dream boat of a job, any one should be highly honoured to be employed by such a well established care company. Each and every member of staff in the office work terribly hard for the care pros and the clients and you should all be so proud of yourselves.
R, Care Professional
I would like to express my gratitude with regards to the care professionals employed by Home Instead. Without exception, my Carers have been exceptional in the first few weeks since I changed agencies to Home Instead. They are always friendly, willing to help and have made my life so much easier. I very much appreciate their attitude to work and how professional they are in ensuring that gloves are changed, masks are worn etc. They are a credit to the organisation. In addition I’d like to express my gratitude with the manner in which telephone calls are answered at Home Instead. I’ve been impressed by how friendly and willing to help staff have been.
Client K, May 2024
Thanks so much for being so patient with Mom yesterday, I felt the visit went so well and my parents were very comfortable with you, you were brilliant and so kind. Despite Mom forgetting the purpose, I could tell she really enjoyed the chat.
MD, client's daughter.
Everything from care needs to personal likes has been taken into consideration and I cannot fault the time and hard work from the office team. As someone in their thirties, I find this is very important and I feel like I can continue socialising and enjoying my independence, even with my own team with me. Thanks to the fantastic care and support, I feel like I can accomplish anything with Home Instead
Client
Home Instead has been a life changer. From the very first meeting with them, the
agency has always put me first and has taken the time to get to know me. Everything
from care needs to personal likes has been taken into consideration and I cannot fault
the time and hard work that the office team and care professionals put in every day.
RP - Client
The lovely people in the office are supportive and don’t make me feel daft if I need to
call the office to check anything. I love the values of home instead and love the worth
while job I do. The best job I have ever had and I wish I did this years ago.
Anonymous Care Professional - annual survey
The initial consultation was friendly and informative. They took a lot of information about mom to find out all about her life and what she does and doesn’t like. They continue to help her improve strength by exercising and taking little walks. The communication is great whether it’s a call, an email or a little note to let us know if she is getting low on anything as we go in the evenings. Excellent service all round thank you.
TO (Client's daughter)
Tailored Home Care in Stourbridge, Hagley and Halesowen
One daughter’s words on homecare.co.uk really capture what we aim for: “The carers are wonderful and treat my parents with compassion, dignity and respect. They work very hard and have brought laughter and joy to my parents’ home which has been much needed when times have been tough.” It’s feedback like this that makes us proud – knowing we’re making life better not just for our clients, but for their whole family.
Get in touch today to
see how we can help
Get in touch Trusted Home Care from experienced home care professionals in Stourbridge, Hagley and Halesowen
Caring is personal for us. Director Lorna Bath’s background as a nurse, particularly in cancer care, taught her how important it is to understand each person’s individual needs. Our Operations Manager Jenna Bemrose and Care Manager Trica Owen both started as Care Professionals themselves, so they truly understand what great care looks like. We’re so proud that many of our Care Professionals have been with us for over a decade – they’re like extended family to our clients.
Additional support and activities in Stourbridge, Hagley and Halesowen
We love running our Young at Heart singing sessions in Hagley, where we see the impact of stimulating the mind through music. We’ve dedicated an area of our office as a caring library, filled with resources and guides about caring for loved ones, including practical advice about dementia, Parkinson’s, and other conditions. Our partnership with Training2Care helps people understand what living with dementia feels like through their innovative Tour Bus experience which travels the country to the various Home Instead locations. When our Care Professionals go above and beyond – which they often do – we celebrate them with our Gem Awards, because we know it’s their dedication that makes such a difference to our clients’ lives.
FAQs
- Which towns and postcodes do the Stourbridge, Hagley and Halesowen team service?Search here if you cannot see your town or postcode
Our office provides care for people at home in the following areas:
Stourbridge, Halesowen, Rowley Regis, Brierley Hill, Quarry Bank, Hasbury, Wordsley, Hagley, Brockmoor, Lapal, Amblecote, Wollescote, Withymoor Village, Lye, Wollaston, Wynall, Hayley Green, Hawne, Cradley Heath, Romsley, Norton, Belbroughton, Cradley, Drayton, Bell End, Dayhouse Bank, Broome, Clent, Yieldingtree, Illey, Hawbush, Pedmore Fields, Hunnington
If your town doesn’t appear above please check the postcodes below to see if we cover your area:
DY8 4, B62 9, B63 2, DY9 8, DY8 5, B64 7, B63 1, B63 3, DY5 3, DY8 3, DY9 7, B64 5, DY8 1, B63 4, B64 6, DY9 0, DY5 2, B62 8, DY9 9, DY5 1, B62 0, DY8 2
- Is Home Instead Stourbridge, Hagley and Halesowen a locally owned home care organisation?Search here if you cannot see your town or postcode
Home Instead Stourbridge, Hagley and Halesowen is one of 250 locally owned offices that collectively form Home Instead UK. Together, we care for 16,000 clients, delivering one million hours of home care each month. This unique combination of community-focused local offices and the resources of a national network enables us to provide personalised, relationship-led care while leading research and innovation that is transforming the experience of aging. Our services include companionship care, personal care, specialist care (including dementia, palliative, and Parkinson’s), and live-in care.
- What is domiciliary care?Discover More
Domiciliary care, also known as home care, refers to a range of supportive services provided to individuals who require assistance with daily activities but wish to remain in the comfort and familiarity of their own homes. This type of care is tailored to the specific needs of each person and can include tasks such as personal assistance, meal preparation, companionship, and even light housekeeping. Domiciliary care allows the elderly to maintain a degree of independence while receiving the necessary support to lead a fulfilling and safe life at home, with peace of mind for their loved ones knowing that they have support.
- Why choose domiciliary care?
Domiciliary care allows elderly people to remain at home in a familiar environment – boosting wellbeing and happiness – while promoting independence and autonomy, providing personalised and family-involved care, being cost-effective compared to institutional options like care homes, reducing lifestyle disruption and helping to maintain routines. All these things can contribute to better emotional and mental wellbeing, but also provide peace of mind to elderly individuals and their families. The decision to opt for domiciliary care depends on individual needs and circumstances, with many of the advantages stemming from its tailored, in-home support.
- How does domiciliary care help?
Domiciliary care provides valuable support to elderly people by offering a range of services tailored to their needs that are delivered within the comfort of their own homes. These services can include assistance with daily activities such as personal hygiene, grooming, dressing, and medication management. Care Professionals can aid in meal preparation, ensure proper nutrition, and help with mobility. Companionship and social interaction are also crucial components, addressing feelings of isolation and loneliness.
It is also a great way to enhance the safety of elderly people at home, reducing the risk of falls and accidents through monitoring and support. Household tasks like cleaning and laundry can be managed too, alleviating more stress. All of these types of help together means that domiciliary care promotes independence, enhances quality of life, and provides a sense of well-being and security for elderly people who may have difficulty managing on their own.
- How much is domiciliary care?
The cost of domiciliary care can vary widely depending on factors such as the level of care needed, the number of hours of care required, the geographic location, and the specific services provided. Generally, domiciliary care costs are broken down into hourly rates, and the total expense can accumulate over time. Domiciliary care can often be more affordable than moving to a care facility, but it’s essential to research and understand the costs of services covered by the fees to make the right choices for yourself or your loved ones.
- Is domiciliary care good value/cost effective?
Domiciliary care can often provide very good value and be highly cost-effective, especially when compared to the expenses associated with moving into a care home or similar residential facility. While the exact costs depend on individual needs and location, receiving personalised care in the comfort of home can be more affordable and efficient in terms of both financial investment and comparative wellbeing. Having care and support delivered at home allows seniors to maintain their independence, avoid the costs associated with residential care, and receive tailored assistance that can enhance their quality of life. However, it’s important to thoroughly assess the specific services, rates, and available funding options to make an informed decision about the cost-effectiveness of domiciliary care for your specific situation.
- How is domiciliary care funded?
Domiciliary care can be funded through several avenues. Private payments allow individuals and/or their families to cover costs directly, while long-term care insurance policies may also provide coverage to help. Government support is available through programs like the National Health Service (NHS) and local authorities, which offer assistance based on care needs and financial circumstances. Veterans may access funding through veterans’ benefits, and charitable organisations or grants can provide additional financial aid. Both personal budgets and direct payments are generally offered by local authorities, giving people more direct control over how to fund care services. Navigating these funding options usually entails meeting eligibility criteria, and selecting the best-suited avenues for the financial and care requirements you or your loved ones have.
- Who might use a domiciliary care service?
Domiciliary care services are sought by all kinds of people who require support to maintain their independence and wellbeing as they age, or to help ease back into a routine at home after surgery or in the case of long term illness. Family caregivers seeking respite and support also often welcome at-home support to help with managing long term care, and it can be highly beneficial to elderly people who may feel isolated or lonely, as Care Professionals provide companionship and social interaction. Anyone in need of personalised assistance and support with daily activities within the comfort of their own home can benefit from some form of domiciliary care.
- What is the role of a domiciliary care worker?
A domiciliary care worker’s role involves providing tailored support to seniors within their homes. Workers assist with personal care tasks like bathing and grooming, aid in mobility, prepare nutritious meals, offer companionship, manage medications, perform light housekeeping, provide transportation, and monitor health conditions. Their responsibilities extend to emotional support, safety awareness, documentation, and collaboration with healthcare professionals. By promoting independence and well-being, Care Professionals providing domiciliary care play a crucial role in helping the elderly to maintain a comfortable and fulfilling lifestyle within their own homes rather than needing to be taken into a residential facility.
- What is the difference between domiciliary care and residential care?
Domiciliary care, or home care, offers personalised support within an individual’s own residence, encompassing tasks like personal care and companionship. It allows seniors to remain at home while receiving the necessary assistance. In contrast, residential care involves relocating individuals to specialised facilities such as assisted living or nursing homes, where they receive around-the-clock care, including help with personal needs, meals, and medical requirements. The decision between these options hinges on someone’s particular care needs and their preference for staying at home or transitioning to a residential care facility.
- What domiciliary care services can you provide?
At Home Instead, we provide a comprehensive range of domiciliary care services designed to help elderly adults maintain their independence and comfort within their own homes. Our offerings vary by location but typically include essential services such as companionship, where our Care Professionals engage in conversations, games, and outings, and provide emotional support. Personal care services encompass assistance with daily activities like bathing, grooming, and mobility support. Day care services offer companionship and engagement during the day, while our home help and housekeeping assistance ensure a clean and organised living environment. Overnight care, respite care, and other specialised services are available to meet unique needs. Contact your local Home Instead office to learn more about our tailored domiciliary care options.
Reach out and talk to the Stourbridge, Hagley and Halesowen team today
Enable your loved ones to continue to live their life with the support of the Stourbridge, Hagley and Halesowen team. If you would like more information about our high quality Home Care service, please call us on 01562 548835, or fill out the form below.
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