Home Care Clients Rate Home Instead Highly in 2026 PEAQ Survey | Stourbridge & Hagley
Home Instead Achieves Outstanding Results in 2026 Client Satisfaction Survey
92% of Clients Would Recommend Home Instead
Home Instead is delighted to share the results of its 2026 Pursuing Excellence, Achieving Quality (PEAQ) survey, highlighting the exceptional care and support delivered across Stourbridge, Hagley, Halesowen, Belbroughton, Romsley and Clent.
The annual PEAQ survey gives clients and their families the opportunity to provide honest feedback about their experience of care. The results help us celebrate success, identify opportunities for improvement, and ensure we continue to provide the highest quality home care services to older adults throughout our local communities.
This year’s results paint a highly positive picture, with 92% of clients saying they are likely or very likely to recommend Home Instead to others. This reflects the trust our clients place in us and the dedication of our team to helping older adults remain independent, safe and connected to the communities they love.
Outstanding Feedback for Our Care Professionals
At the heart of Home Instead is our team of compassionate Care Professionals, and this year’s survey results demonstrate the difference they make every day.
An impressive 97% of clients agreed that their Care Professional:
- Has an excellent understanding of their care needs
- Makes them feel safe when they visit
- Cares about them as a person
These scores highlight the strong relationships that develop between clients and Care Professionals, built on trust, consistency and genuine companionship.
One client commented:
“I find all the carers great and very friendly and chatty.”
Another shared:
“Home Instead are a reliable company who have their clients’ needs at heart.”
Making a positive difference every day
The survey also recognised the important role played by our office team, who work behind the scenes to ensure care is responsive, well-coordinated and tailored to each individual.
We were particularly pleased that:
- 95% of clients agreed that Home Instead makes a positive difference to their life
- 92% agreed that Home Instead adapts to changes in their needs to continue providing effective care
These results reflect our commitment to delivering personalised home care that evolves alongside our clients’ circumstances, preferences and wellbeing.
As one client told us:
“Happy to recommend Home Instead and have never had cause to complain.”
Supporting Older Adults Across Our Local Communities
Whether supporting someone with companionship, personal care, dementia care or helping them remain independent at home, our mission remains the same: to provide outstanding care that enhances quality of life.
We are proud to support families throughout Stourbridge, Hagley, Halesowen, Belbroughton, Romsley and Clent, helping older adults continue living safely and comfortably in the place they know best – their own home.
A Commitment to Continuous Improvement
While we are incredibly proud of these results, we believe that excellent care means never standing still.
Every piece of feedback we receive helps us learn, improve and develop our services further. The comments and suggestions shared through the PEAQ survey are already helping us identify ways to enhance communication, strengthen relationships and continue delivering the outstanding care our clients deserve.
Thank You
We would like to thank everyone who took the time to complete this year’s survey. Your feedback is invaluable and helps us ensure we remain focused on what matters most – providing high-quality, compassionate care that enables people to live well at home.
We are also incredibly grateful to our Care Professionals and office team, whose dedication, kindness and professionalism make these results possible.
If you would like to find out more about our home care, companionship care or dementia care services in Stourbridge, Hagley, Halesowen, Belbroughton, Romsley or Clent, please contact our friendly team today.
