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Quality Lead

Stockport, UK Full-time £21,500 - £22,500 per annum Closing date: 01/09/2022
Company Description

Home Instead Stockport is one of the leading private care and companionship providers in the area. We enable people to stay in their own homes, and with minimum visits of one hour and our matching process we are immensely proud of the quality of health care at home we provide.? 

We cover areas such as Bramhall, Cheadle, and Gatley and travel in to areas of Tameside to provide our award winning services.

If you’re looking for a profession where you can bring your caring personality to work and change lives, look no further. 

Job Description

The Quality Lead is responsible for driving our high-quality person-centred care and are advocates for this across the business. The Quality Lead will be responsible for a specific area in which you will be the first point of call for our clients and Care Professionals.

The Role:

Driving high-quality person-centred care and be an advocate for this across the business

Implementing, monitoring, and communicating on outcome focussed delivery

Planning and undertaking follow up actions from service reviews, updating and communicating changes in care plans

Conducting client Quality Assurance visits in person or by telephone

Creating and updating client care plans and assisting with digital care planning

Maintaining accurate client and Care Professional records on Home Instead software

Conduct client and Care Professional introductions

Where necessary and in line with business needs to supporting care consultations and the onboarding of new clients

Building and maintaining positive relationships with potential and existing clients, their families and other professionals involved in their care

Supporting and mentoring Care Professionals, explaining and discussing care plan requirements and specifically achievements and outcomes of the service

Providing support to the Client Experience team

Maintaining regular contact with clients and Care Professionals

Participating in on-call duties as required

Maintaining compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, and ensure in respect of employment and service delivery

Additional Information

In Return we can offer our Community Engagement Networker:

Industry leading training and qualifications

Excellent in-house training and support

Competitive salary and regular pay reviews

Generous holiday entitlement

Industry leading pension

Employee Assistance Programme

The autonomy to make decisions and shape the future of the business through the recruits you attract and hire

Discounts with major retailers and on days out

Laptop and mobile

A kind and friendly environment where no two days are the same

Lots of hard work, but even more laughs

I'm Interested!
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