Awarded Outstanding

Following our CQC inspection in March 2019, we received an overall rating of Outstanding.

CQC Summary

''People received an outstanding service. People, relatives and health and social care professionals were extremely positive about the service people received.''

''Staff were highly motivated, felt valued and enjoyed working at the service. The culture of the service was fully embraced by all staff. The management team actively encouraged staff to be involved in the continuous improvement of the service.''

''People told us they were extremely happy with the care they received from staff. Staff were exceptionally kind and caring, often going the ‘extra mile’ to meet people’s individual care and support needs.''

''People received a person centred service. A holistic approach was taken to assessing, planning and delivering care and support. Staff had access to up to date information and care and support was provided in line with people’s preferences and needs.''

''People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.''

Click the following link for further information CQC Report March 2019

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outstanding cqc