Listening, Learning and Leading with Quality: Our PEAQ Survey Results
At Home Instead South Lakes, quality isn’t just something we talk about, it’s something we measure, reflect on and continuously improve.
What is the PEAQ Survey?
The PEAQ survey is a comprehensive annual survey completed by all Care Professionals, clients and our office support team. It is run independently by WorkBuzz and is completed by every Home Instead office across the country. This ensures consistency, transparency and, most importantly, that we are doing the right things for our teams and the people we support.
The survey is completely anonymous, allowing everyone to share honest feedback. The insights we receive help us analyse our operations, understand what we’re doing well and identify where we can improve. In fact, the results form the blueprint for our strategy for the rest of the year.
Proud to Be a 5-Star Employer ⭐⭐⭐⭐⭐
We are incredibly proud to share that Home Instead South Lakes has achieved the WorkBuzz 5-Star Employer Award for 2025 – the fifth time we have received this recognition.
To achieve this award, organisations must reach:
- An Engagement Score of at least 85%
- A Response Rate of at least 82%
Our results went above and beyond:
- 93% response rate
- 97% engagement score
That’s huge – and it reflects the strength of our culture, our values and the dedication of our incredible team.
What Our Care Professionals Told Us
Our Care Professionals are at the heart of everything we do, and their feedback highlights just how valued, supported and proud they feel to be part of Home Instead South Lakes:
- 92% say they feel valued by Home Instead
- 98% feel confident in meeting their clients’ needs
- 98% feel they have the tools and equipment to do their job safely
- 98% are proud to work for Home Instead
- 100% say their initial training prepared them for their first client visit
- 96% say office staff are responsive and supportive
- 98% see opportunities to develop their career
- 96% say they can be their true self at work
These results reflect the supportive, inclusive and empowering environment we work hard to create every day.
Interested in joining our team? We are always looking for caring, compassionate people to become Care Professionals with Home Instead South Lakes. If this sounds like something you’d like to be part of, please contact us using the details below to find out more about joining our team.
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What Our Clients Said
Feedback from our clients continues to reassure us that our care is making a real difference and that people feel safe, supported and listened to:
- 100% say Home Instead adapts to changes in their needs to continue providing effective care
- 100% say the office team takes appropriate measures to ensure their safety and wellbeing
- 100% rated the overall quality of service
- 96% say their Care Professional arrives on time
- 100% would recommend Home Instead services
These results reflect our commitment to delivering high-quality, person-centred care that adapts as needs change.
Looking for care for yourself or a loved one? If you’d like to find out more about how Home Instead South Lakes can support you to live well at home, please contact us using the details below – our friendly team would be happy to help.
How can we help?
We've helped thousands of families to stay safe, comfortable and happy at home. Whatever situation you're facing, or whatever the question is, Home Instead is here to help.
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03300 583450Turning Feedback into Action
While we are incredibly proud of these results, the PEAQ survey isn’t about ticking boxes or celebrating scores alone. It’s about listening, learning and continuously improving. Every piece of feedback helps shape how we move forward and ensures we continue delivering outstanding care and support.
Thank you to everyone who took the time to complete the survey – your honesty, engagement and commitment make Home Instead South Lakes a truly special place to work and receive care.
Together, we will continue pursuing excellence by advancing quality.