Ensuring Reliable and Personalised Care for You and Your Loved Ones

When it comes to selecting home care services for a loved one, we understand the decision can be overwhelming. With a range of options available, not all are created equal.

When it comes to selecting home care services for a loved one, we understand the decision can be overwhelming. With a range of options available, not all are created equal. At Home Instead South Lakes, we stand apart by prioritising regulated, comprehensive, and personalised care. We believe in not just meeting but surpassing the standard in every aspect of our service, providing an unmatched level of support for our clients and their families.

So what makes Home Instead different?

Exceptional Training and Diverse Skills – Catering to All Age Groups

Quality care starts with a quality team, and at Home Instead South Lakes, we’re proud of ours. Every member of our team undertakes comprehensive and continuous training led by our registered nurse. This includes annual mandatory training, alongside specialist courses that cover areas like dementia, end-of-life care, and Parkinson’s disease.

Our services aren’t just for the elderly, we extend our care to young adults as well. This broad skillset allows us to provide personalised care that can adapt to the ever-changing needs of our clients. Whether you’re seeking support for yourself or a loved one, you can trust in our commitment to delivering the highest standard of care.

What it Means to be CQC Regulated and Why It Matters

We take pride in our CQC regulation and ‘Outstanding’ rating, an honour only held by the top 5% of home care providers. But why does this matter to you? The Care Quality Commission (CQC) is the independent body that checks health and adult social care services in England. Being regulated means our service is safe, effective, caring, responsive and well led.

Consistent Care by a Dedicated Team You Can Trust

We understand the importance of continuity in care. Our clients build familiar relationships with the same friendly care team, creating a relationship based on trust. Unlike other services, we always have a plan for holidays or unexpected absences, ensuring that our clients are never left unsupported or with someone you don’t know.

Our Commitment to the Community – A Truly Local Presence

Based in the heart of South Lakes, we serve local communities like Kendal, Grange-over-Sands, and wider Cumbria. We maintain strong relationships with local GPs and other healthcare providers to ensure we can promptly address any needs. Our Care Professionals often accompany clients to local garden centres or enjoy scenic walks, fostering a bond that goes beyond task-based home care and more relationship led.

A Track Record of Excellence – 9.9 Rating on Homecare.co.uk

Our commitment to excellence is reflected in our impressive 9.9 rating on homecare.co.uk, based on feedback from our clients. This testament to our service speaks volumes about our dedication to delivering exceptional care.

“From the very first contact, our experience has been dealing with an incredibly professional and caring team who have supported Mum for the past 18 months. The caregivers were all friendly and experienced and formed an excellent relationship with Mum throughout.” – David P, Son of client

Relationship-led Care – More than Just a Service

Our approach is centred on building relationships and promoting greater independence. We believe in providing longer, more personalised visits that allow our Care Professionals to get to know their clients on a deeper level so it feels like a friend is visiting. Plus, we always ensure personal introductions between our clients and their Care Professionals, fostering familiarity and trust from the start.

Choosing a home care provider is a significant decision, but we’re here to help guide you through it. With Home Instead South Lakes, you’re choosing more than just a service – you’re choosing a dedicated partner committed to delivering the highest standard of care for you and your loved ones.

Next Steps:

If you’re considering home care services, why not get in touch with us and discover why we are different. You will also find us on Facebook, Instagram and TikTok!

Our team in South Lakes is ready to answer any questions you may have, and we can arrange a Care Consultation to discuss your needs and how we can best support you.