“ Home Instead has been outstanding right from that very first telephone call when it was a crisis situation and stress levels somewhat elevated........! I heard of them through personal recommendation and am so very grateful for their professionalism and sensitivity during a very difficult period, getting my 91 and 92-year-old parents comfortable with "having people do things for them", a common difficulty I believe with that tough, independent generation. Thanks to Home Instead they are now able to safely and happily continue to live in the home they have shared for well over 50 years. The individuals making up the Care Team are all highly skilled, kind, capable, intelligent people. As well as helping my Mum and Dad coping with the physical and mental challenges of extreme old age, they have each helped me so much when I have been emotionally and physically drained trying to do the best for my parents. I have my own life back and my parents have theirs. THANK YOU HOME INSTEAD. ’’
Mrs J. Solihull
The Home Instead care team have been providing outstanding care for both of my parents for two years. Their approach is quite incredible. They are dealing with difficult circumstances and yet have been unfailingly patient, understanding and professional. Every day they meet with resistance to personal care, yet have always put their patients needs first and used a variety of strategies, including singing(!) to distract my mother to ensure that she is clean, cared for and with her dignity intact. Whenever outside professionals or agencies visit my parents, they always comment on how well cared for they are in such difficult circumstances. They have stayed with my parents beyond their call times when they have a serious concern, battled through the snow to ensure that the calls are never missed, visited in numbers on birthdays to make days special and also listened to my family's requests in a caring and understanding way. They have been a team of angels.
M . McGeever
Yes, we are very happy with the care and service at present. Our needs may change in the future and we feel confident that you will address them when they do. So thank you for the service you provide.
Home Instead continue to provide a stable caring environment for my Aunt and remain a very valued partner in our joint efforts to make her life comfortable and happy in her final years.
I would not hesitate to recommend Home Instead to my friends and indeed already have done so. The care they provide to my parents is outstanding. They always go above and beyond.
Claire - Solihull
My family have worked with Home Instead to provide care for my mother over the last 9 months as her physical and mental health have declined precipitously. We have been extremely impressed with their service. Aspects of Mum's care that have been particularly good are Home Instead's staff both managers and carers ability to see and provide what Mum needed and find the right carers for her. Care is the right word as the staff have always placed Mum at the centre of what they have provided and her carers have given her hours of fun as well as providing support with daily living. They have also visited her in hospital which has meant a great deal.
We have felt supported as a family particularly when Mum needed 24-hour care. The Home Instead team signposted us to the agencies which they felt they could work with and offered us advice about the best way forward. Their support was invaluable.
John - Bromsgrove
Home Instead Senior Care are providing fantastic support and care for my Aunt which is so reassuring to know as I do not live close by. The staff are magnificent and always go the extra mile to ensure my Aunt has what she needs. I would not hesitate to recommend this company to anyone looking for care for their relatives/friends.
Ms P. Shirley
My mum has been delighted with the care she has received from Home Instead. Her carers are always punctual. They are professional, helpful, cheerful, caring and a pleasure to be with. They notice when little jobs need doing without being prompted. They always ask if there is anything else they can do, we'd be lost without them.
Mrs I. Solihull
To access the right care is a minefield, but after reading in the local press about the company and a couple of unsatisfactory phone calls to others, the response from Home Instead gave me confidence. From the onset, the arrangement has worked far better than I anticipated. It was a big step as I booked it on behalf of my husband, but he is pleased and happy.