Home Care in Hockley Heath

We know families often compare home care agencies and residential homes, so we’re here to help you make sense of the options available and to help you understand the cost of care. We can provide all the detailed information you need about our range of services on offer.

Are you thinking about options like residential care homes or nursing care? Then talk to us about how our type of care services—home care—might offer you a better solution, keeping you and your loved ones comfortable at home.

We also offer transparent advice about how personalised care can benefit you, from explaining care ratings and the care types available to you, along with answering any questions you may have.

Choosing the correct type of personalised home care that comes with high standards can feel overwhelming, and we understand that. As a result, we are here to listen, guide, and support you through your options for elderly care in the area – and always with a friendly voice and a cup of tea if needed!

So, contact us today at our phone number. Whether you need support right now or you’re just planning ahead, we’d love to talk about how we can help you or your loved one.

Alongside Hockley Heath, our care company also supports clients in:

• Dorridge
• Knowle
• Lapworth
• Hampton-in-Arden
• Other nearby villages and towns across the West Midlands and beyond

We don’t just say we offer person-centred care – we live and breathe it. At Home Instead, creating a tailored care plan means getting to know your loved one as a whole person, not just a list of care needs.

Getting to Know You

Before any care begins, one of our friendly team members will visit your own home for a relaxed chat. We’ll take time to learn about:

• Favourite hobbies and interests
• Daily routines – what mornings and evenings normally look like
• Food preferences, special diets, and allergies
• Social circles and community links (like church groups or clubs)
• Mobility needs, memory concerns, and long-term health goals

We also listen carefully to the primary caregiver and wider family members, so everyone’s voice is heard.

Building the Bespoke Care Plan

From there, we design a care package that fits around everyday life. For example:

• If your mum loves gardening, we’ll pair her with a live-in carer who can pot plants together and enjoy the garden
• If Dad prefers his breakfast exactly at 7am, we’ll make sure that’s part of the routine
• For someone with special needs or physical disability, we’ll arrange the support services and aids to make daily life easier

This is older person care that keeps dignity, comfort, and independence at the heart of our service.

Adapting as Life Changes

Life doesn’t stay the same, and neither should care. That’s why we regularly review each care plan and check in with both the person receiving care and their loved ones. If someone’s needs grow – say, from hourly care to live-in care services, or from companionship to palliative care – we’ll adjust things seamlessly.

We also keep in close contact with the Care Quality Commission guidelines, ensuring our care evolves with the highest standards in mind.

When you’re inviting someone into your own home to care for a loved one, trust is everything. At Home Instead, we take safeguarding extremely seriously and have strict procedures in place to make sure every care assistant and live-in carer is safe, reliable, and fully prepared to deliver the highest quality care.

Rigorous Recruitment Process

✔️ We never rush when it comes to hiring. Each member of our dedicated team goes through a careful selection process, which includes:

✔️ Enhanced DBS (Disclosure and Barring Service) checks ✔️ Background checks for employment history and references ✔️ In-depth interviews to understand values, experience, and attitude ✔️ Matching carers to clients based on personality, interests, and skills

We only hire people we’d trust to care for our own family members.

A Culture of Openness and Accountability

We also like to help create a culture where our carers, clients, and primary caregivers feel comfortable raising concerns. Our office team is always available to respond quickly and with care.

Once on board, our staff members complete full safeguarding training to give you excellent care, covering things like:

• Recognising signs of neglect or abuse
• Reporting procedures and whistleblowing
• Safe moving and handling
• Respecting your privacy, dignity, and individual rights
• Mental capacity and end-of-life care support

And that’s just the start. We provide continuous staff training to make sure every carer stays up to date with best practices, CQC standards, and the needs of older people or those with special needs.

Getting started with private home care in Hockley Heath and compassionate support is actually a very straightforward process, which is designed to make sure you receive truly person-centred home care services.

For instance, here you tend to have:

Step 1, The Initial Chat and Free Consultation

The first step is a relaxed, no-obligation chat.

Simply contact us via our phone number to discuss your circumstances and whether you need immediate support or are just planning ahead.

One of our friendly team members will then arrange a free consultation to visit you in your own home in Hockley Heath, Dorridge, Knowle, or the nearby villages.

This is where we will then take the time to learn about your loved one as a whole person – their hobbies, daily routines, food preferences, mobility needs, memory concerns, and long-term health goals.

We promise we will listen carefully to all family members to make sure everyone’s voice is heard as well.

Step 2, The Care Assessment and Bespoke Home Care Plan

Then, following the initial discussion, we conduct a thorough care assessment to establish the specific level of support you will require.

Here, for instance, we’ll assess all needs, which may range from light help with meal preparation and housekeeping to complex needs like personal care and medication assistance / reminders as well.

We then use this detailed information that you give about us to build a completely bespoke care plan.

This plan will then cover all aspects of your care, whether you require hourly visits, respite care, or full-time support through our live-in care process.

Step 3, Caregiver Matching and Start of Service

We fully understand that trust is everything when inviting someone into your home.

That is why our rigorous approach makes sure that you have the best possible match, by:

• We screen all staff, using Enhanced DBS checks and in-depth interviews.
• We believe in thoughtful caregiver matching, pairing clients with care professionals based on personality, interests, and skills, which is vital for building a real, lasting relationship due to our local connection within the West Midlands.
• Once you’re completely satisfied with the proposed plan and the matched carer, we arrange a start date for your high-quality support to begin.

Step 4, Ongoing Support and Review

Life doesn’t stand still, and neither should your care.

As a result, our commitment to you then continues long after the service begins.

For instance, we will provide you with ongoing support, regularly reviewing each care plan and checking in with both the person receiving care and their loved ones as well.

Then if someone’s needs grow or change – say, from companionship, and emotional support to palliative care – we will adjust things easily for you as well.

We can also work closely as a community partner with local healthcare services to also give you the continuity of care, and we also always adhere to the highest CQC standards.

Understanding the costs associated with local home care in the area and the options for funding really is a key part of the decision-making process for you to go through.

As our approach is centred around truly individualised care, the exact pricing will depend entirely on the specific needs of you or your loved one, the frequency of care required, and the complexity of the support needed as well.

How Costs Are Structured

Because we do not believe in ‘one-size-fits-all’ care, costs are flexible and tailored.

The final fee for care will reflect the personal plan created for you, which could include:

Hourly Elderly Care

For regular, short visits, such as support with daily routines, housekeeping, or companionship.

Overnight Elderly Care / Assistance Throughout the Night

For professional care and support provided across the night time hours as well as supporting you with your daily living tasks.

24 Hour Care / Full-Time Home Support

This covers round-the-clock support, often provided through a team of rotating carers.

Live-in Elderly Care / Long-Term Live-in Care

This provides a dedicated carer living in your home to offer ongoing 24/7 support.

Dedicated Care for Couples at Home / Couple Live-in Care

A more unique service where a carer supports two people in the same household, which can often be a more cost-effective solution than both individuals moving to a residential setting.

Specialist Care

This includes, but is not limited to, support for conditions like Dementia, Parkinson’s, and Palliative care, which may require specialist training and expertise, which in turn can impact the overall cost.

Flexible Scheduling

Costs will also vary depending on whether care is needed only during the day, overnight, or on a 24-hour basis.

However, for a clear, detailed breakdown relevant to your circumstances, we really do encourage you to contact us directly for a transparent discussion about our rates.

Exploring Funding Options

Many families can also explore potential sources of funding to help cover the costs of home care, which our team can talk you through in more detail as well if needed.

Here, for instance, some of the main sources of financial support in the West Midlands are typically:

1. Local Authority Funding (Council Funding)

To determine eligibility for financial assistance from your local council, you must first undergo a Care Needs Assessment followed by a Financial Assessment (or means test).

This assessment looks at your income and capital (savings and assets) against a set threshold. If you fall below this threshold, the local authority may fund all or part of your care.

2. NHS Continuing Healthcare (CHC)

This is a package of care funded by the NHS for individuals who have a primary health need resulting from a disability, accident, or illness.

It is not means-tested, meaning your finances are not taken into account, and if eligible, the NHS will cover the full cost of your care.

3. Self-Funding

If your capital is above the local authority’s threshold, you will be classed as a self-funder and will be responsible for paying your care costs directly.

Even if you are self-funding, it is more than key to undergo the Care Needs Assessment, and you may still be eligible to claim certain benefits, such as Attendance Allowance (if you are over the State Pension age) or Personal Independence Payment (PIP) (if you are under the State Pension age), which can help offset some of the costs.

If you are also not sure, we are here to help you make sense of the options available and to help you understand the cost of care, offering transparent advice and guiding you through the different care ratings and types of funding.

✔️ Tailored care plans
✔️ Warm, compassionate carers
✔️ Excellent Google reviews
✔️ Regulated by the Care Quality Commission (CQC)
✔️ Local knowledge of the Hockley Heath area
✔️ Rated highly for quality of care and exceptional service