Reviews

Ursula and Hannah both think Bella was great @ Colins last week. She was a pleasure to have and always kept herself busy cleaning. She reported all concerns and ensured Colin was provided with excellent care. They are happy with Bella and will like to see her again.

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U’ & H’, the client’s daughters, both think B was great at Dad’s last week. She was a pleasure to have and always kept herself busy cleaning. She reported all concerns and ensured Dad was provided with excellent care. They are happy with B and would like to see her again

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I wanted to drop you a note to say how impressed I have been with O’. She is a real asset to your company.

O’ always greets mum with great enthusiasm when she arrives, letting mum know what is going on and giving her gentle encouragement. She cares about what she is doing and the needs of my mum.

I know mum is very fond of her and I just wanted Home Instead to be aware of the great job she is doing.

From M, client’s daughter

I want to praise CO for the wonderful work she is doing with SM. I have seen massive improvements in SM’s communication and body language. I am happy to see the progress CO is making with her. Home Instead is doing a great job with the Carers provided to clients.

Client SM – 17th August 2023

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The service I receive is perfect, the Care Pros are great and attentive to my needs, they are beautiful. The Care Pros look very well after me. PW likes the variety of Care Pros who visit him as they bring different things to the table and he can have various conversation with them. He sees our visits as a social visit.

EE is very sociable and friendly.

JC is very helpful, he provides over and above care.

Client PW – 4th May 2023

MP, EF, ES, RR, SG, AB, SK, NK, have all provided me with outstanding care. They carry our their tasks with genuine care, compassion, professionalism and a real willingness to make me feel comfortable, respected and contented. I have been given the opportunity to change care providers but I would never consider doing so with Home Instead. I feel loved, cared for and respected. All carers have given me a life that is full of compassion, fun and joy.

Thank you Home Instead. You have transformed my life and given me optimism that I never thought possible.

Client MS – 5th August 2023

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My mother was very anxious before you arrived and I wanted to thank you for the kind and respectful way you spoke to her, you made her feel at ease and the experience was not as daunting as she had expected.

Client BT – 28th March 2023

I have been with MS now for exactly 1 week and can recount the drastic change taken place in her health and life in general. I met her all drowsy and sleepy, and staying the night on her recliner. But today, it gives me joy to share with you that for the last 2 days, MS has been staying the night in bed, walking round the house with me, going out to the park. Today for the first time in months, I took MS upstairs for a proper shower and hair shampoo with foot spa. Today, she walked to her piano and played it for over 10mins feeling all joyful. That is why it gives me joy to have worked with Homes Instead for ” To us, it’s personal.”

CP EF – 8th August 2023

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I cant express how much you meant to mum over the past 6 months along with the help you provided me. Here is a treat for you to enjoy, no words or gifts would ever be enough!

Client LS – 11th February 2023

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We are very happy with the service, JP is very caring, conscientious and a very nice lady.

Client CH & BE – 10th February 2023

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Thanks so much for the additional help with mum last week – it was great to get away and relax knowing that she was in safe hands!

Client EG – 9th February 2023

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The care from Home Instead is excellent, very responsive and very flexible. Happy with everything!

Client LD – 2nd February 2023

It’s been a warm experience working with Home Instead Ruislip. A round of applause to all the amazing staff, first hand picked for the unconditional love and support.

The support from staff, management and supervision has been top-notch. AB outstands with regular training, phone calls and unexpected visits to make sure nothing is lacking to us at visits and will go as far as feeding us.

A big thank you to Caroline and yourself for upholding the highest standards of care, and efficient training to enhance best practice.

Again, it’s about transmission of love to wounded humanity, not just money.

Thank you to MF, NK, UR, PM, SM, and all.

CP EF – 8th August 2023

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T and I wanted to thank you and your team so much for the continuing support and care you provided both to mum but also to us. Without your team we would not have managed the past 6 months at all. Thank you does not actually seem enough but I don’t know how else to show it!

Client LS – 1st February 2023

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You are the best team and company, I don’t have enough words to say thank you for what you do. KG is the best and JS has a good relationship with her, she is very nice and caring.

Client JS – 25th January 2023

We’d like to continue with live in care until such time as we encourage him to go into care and JA is working miracles with him. So glad he went to the Wednesday community group and thank you for the photo!

CP EF – 8th August 2023

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We wish you and all of Home Instead a wonderful Christmas and New Year. Thanks again for everything you have done for mum this year. Thanks again for everything you have done for mum this year, you’re a brilliant team and very appreciated!

Client SR – 5th December 2022

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I wanted to say what a great job your team do. Since your Care Professionals have been seeing my mum, she has now got the confidence to go out 4 days a week to various clubs that she used to go to before she was ill. I have nothing but admiration for what your Care Professionals have done to get my mother back to reasonable health. So thanks and happy Christmas!

Client LK – 2nd December 2022

The fact PW is getting some short walks in are definitely helping his mental and physical health.
He’s very happy with JA, doesn’t know how he’d manage without her!

CP EF – 8th August 2023

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SM is absolutely brilliant, she’s so helpful and PC loves to see her. We are very happy.

Client PC – 28th November 2022

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We are really very happy with everything so far, great communication from you and your team!

Client EM – 28th November 2022

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Mum responds very well to JP and the whole concept of receiving care. I would be lost without Home Instead!

Client LS – 17th November 2022

I just wanted to let you know I spoke to Mum, she said the visit went well yesterday and everything was okay. Thanks again MF for taking time to go around yourself and help, its much appreciated.

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JP is really absolutely wonderful! She lightens up my day when I see her in the mornings. I couldn’t do anything without her, I couldn’t ask for anyone better to come and care for me.

Client LS – 7th October 2022

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The Visit with RC went very well. Another very friendly & efficient person, but that is what all the HI Care Professionals that we have seen here are!

Client DS – 14th July 2022

Wish to express my profound gratitude for the emotional ‘Above and Beyond ‘ award yesterday. It boosted my spirit and will be vital for my re-enrolment at University.

I’m humbled by this gesture of appreciation.

God bless you all. Warm regards to all in the office. Thank you.

CP EF – 8th August 2023

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The support I get from the office staff to enable me to work to my fullest potential!

CP – EE was asked, what is your favourite thing about Home Instead?

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Its like one big family! I enjoy getting to know the clients on a personal level.

CP – ES was asked, what is your favourite thing about Home Instead?

A personal thanks for all that the team did for Bette, especially to MM who was amazing support to the family as well as to VH

CP EF – 8th August 2023

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The chances given for growth. The team is very supportive!

CP – OO was asked, what is your favourite thing about Home Instead?

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The staff listen to our concerns and are supportive. I love the clients

CP – ST was asked, what is your favourite thing about Home Instead?

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All members of staff have all provided me with outstanding care. They carry out their tasks with genuine care, compassion, professionalism, and a real willingness to make me feel comfortable, respected, and contented. I have been given the opportunity to change care providers but I would never consider doing so. I feel loved, cared for, respected. All carers have given me a life that is full of compassion, fun, and joy.
Thank you Home Instead. You have transformed my life and given me optimism that I never thought possible.

Client MS

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Personally I could not have received better help and support from you, Caroline and all the team over the past 7 years for which I will always be extremely grateful. Between us, I believe we prolonged Mum’s life and made her final years as comfortable and happy as they could possibly be.

Client’s daughter LW

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I am very happy with the service, the girls are lovely and very creative, they are quick on their feet. My house looks nice and clean thanks to the girls.

Client

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Please thank MM for all her help and also for the kindness she shows mum, it’s very much appreciated.

CP EF – 8th August 2023

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I take comfort knowing that when I wasn’t there Mum received the best possible care from all the carers that looked after her at Home Instead. In particular I must highlight Kirsty, who over the past 3 years formed a really close relationship with Mum and they shared a mutual fondness with one another.

Client’s daughter LW

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Good morning and thank you for your care of dad during a very difficult and stressful time for him and all of us. He’d have been in care a long time ago if you’d not been there.

J & F

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I would like to say I always find the office staff very supportive, and I find they keep me updated on any changes with the clients I care for.
Manisha has been so kind and caring towards me with what’s going on in my private life she has been there to support and encourage me in challenging times,
she is truly wonderful and what a good Manager is all about we are very lucky to have her.

Care Professional

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Thank you – I am very blessed to have such a lovely Team of people. Sandra is our top girl!! – amazing lady and Geoff is so very fond of his friend. Have a lovely Christmas.

Sue

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I wanted to say how first class A and J where this morning with my first visit. I am a very nervous person and they put me at ease – I am delighted. I told A she was better than the district nurses!

Client BR

Thank you everyone in the office and the carers the way you are looking after LM. LM is very happy and chatty. I have never seen LM so healthy before. Keep it up and you guys are amazing!

CP EF – 8th August 2023

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I have seen PW this morning, I had not been in for two days as he now has quite a few people coming and going I was amazed to find him with his carer outside counting the fishes in the pond! He looks so much better, it is almost miraculous, considering how very ill and confused he was a few days ago. He was wearing clean clothes and he told me that this morning he “stressed himself” and had a shower before visitors came. Whilst I was there he had his carer and then a very cheerful and efficient nurse from Rapid Response, to check blood pressure, blood sugar levels and take blood for tests. They seem to come in every day. His carer JC is very kind, patient and attentive, he manages to encourage PW to do a few things like doing the food order together. They get on well, and I am sure that it is beneficial for your dad to have the same person coming twice a day. It is such a relief to see the improvement both physical and mental that has taken place with the care, the company and new medication. I hope the improvement continues so that JC and PW can have some happy moments together. With all best wishes.

Client PW – 21st April 2023

Just a note to tell you that we are all so pleased with the carers who are visiting me. All three are friendly and so helpful.

Especially I would like to thank SH for collecting the tablets from your office and for reassuring me when I once again. She also helped me so much dealing with my doctor’s surgery. Nothing is too much trouble.

After a month or so I think we have now settled on the right number of visits per week. If needed I know I can contact you to arrange more.

Client BU – 9th June 2023

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PM called to say how wonderful Care Professionals and office staff are. PM is very grateful for how much everyone cares for LM.

Client LM – 17th March 2023

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We have always appreciated the excellent care you have given to M, as she did, and this allowed us to keep her at home, rather than going into a care home, with all the trauma and upheaval that would have caused.

MH

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I did services review at K; the family are very happy with care they are receiving. They wanted to thank J and V for helping with D’s leg and keeping the house clean.

Client’s Daughter

This lady has always been very helpful and kind and always provides excellent service. She introduced me to the community club after seven years of not being able to get out. She takes me to the club and brings me back.

Client AD – 1st June 2023

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Thank for your email, and firstly may I thank you all for the amazing support that you have given mum over the years. Without you all she would probably be in a retirement home with a much lower quality of life.

SB

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I would like to say a huge thank you to Caroline Hart, who has been amazing and through her, I have been receiving referral work which I am most grateful for.

Caroline and her husband Stuart run an amazing care agency.

-Home Instead Ruislip and Harrow. If you are in the catchment area and need carers, please do speak to them

NC

I would like to that everyone involved in helping us keep Dad at home. It was certainly a better option for him than going into residential care. All of the Care Pro’s treated him with kindness and encouraged him to eat. Dad was particularly grateful to JC who helped him in recent weeks with his personal care in the morning. He really appreciated it.

Client BF – 29th May 2023

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I would like to say what a good job SG does. She really goes that extra mile to ensure all the jobs are done and that mum is comfortable and had everything she needs.

Client SM – 5th January 2023

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Mum has improved so much since you first saw her and i wanted to thank you and your team as you have significantly contributed to her recovery!

Client LK – 29th December 2022

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As a family we have always been very impressed with the care Mum has received from your care givers and I know Mum has always been happy with it too.

She has enjoyed seeing all her carers but is particularly fond of J and they have developed a close bond.

LD

Very pleased with the live in care, we feel more reassured having live in care professionals. We like the flow of communication between staff. EF is marvellous and the staff is delightful, we have stuck gold. There is nothing to improve on, anytime I call the office if there is an emergency the staff bend backwards to help!

Client LM – 16th May 2023

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The staff listen to problems!

CP – PT was asked, what is your favourite thing about Home Instead?

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The staff and clients are amazing!

CP – RP was asked, what is your favourite thing about Home Instead?

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I feel supported all the time!

CP – SK was asked, what is your favourite thing about Home Instead?

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Thank you for looking after me for the last 3 days. You have taken the boredom out of training and everyone was so lovely and professional. I could not pick which part of the training was my favourite! It feels good to be part of the HI family. The lunch was a very nice touch

CP – SK

My life has changed beautifully with the care HI has provided. I can look forward to my life now, the quality of life I always wanted has been provided by the carers from Home instead. Each carer that comes in is a blessing.

Client MS – 12th May 2023

Z, I just wanted to send you a short card to say thank you so much for everything you did for Nana in the last few weeks of her life. I know I only met you a handful of times but you really were like an Angel. Knowing that you were with Nana in those last days and moments was such a comfort to us all. Even though Nana wasn’t really with it towards the end I could tell how comforted she was by you. I wish you could have known her 6 months ago and seen how truly fabulous she was. There honestly aren’t words to thank you enough but I wanted to try.

Client RR – 4th May 2023

I like this company, the support is excellent. I feel at home just within a very short period of time. Its not about the money but the rapport and relationship between us. Thanks a million and extend my love to everyone in the office!

Care Professional EF – 31st March 2023

We have struck gold, we have nothing but praise for ZH, she is delightful and very professional. I am pleased to have made the decision to keep RR at home rather than move her to a care home.

Client RR – 29th March 2023

I am very pleased with SK, very professional. You can see the experience she has in her way of working, she is very competent and I am happy.

Client JW – 5th May 2023

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THANK YOU! for looking after me the last 3 days. You and ALL your colleagues have taken the boredom out of training and everyone was so very nice, pleasant yet professional.

I could not pick which section was the best, as I learned a few bits from everyone, it was amazing.

It feels good to be part of the HI family!

Thank you for the friendly lunch which was a very nice touch, especially as most of the colleagues joined.

Care Professional SK – 19th July 2022