Home Instead Ruislip and Harrow delivers a relationship-led homecare service which helps older people to live in the comfort and familiarity of their own home as long as possible.
Older people are matched to dedicated CAREGivers based on common interests. And there’s always time to talk with the Home Instead way - which keeps loneliness amongst an ageing population at bay.
Now clients and CAREGivers in Ruislip and Harrow have given the Home Instead model a huge vote of confidence – as both a homecare provider and an employer in turn - 93% of clients would recommend Home Instead, 95% of CAREGivers are proud to work for the company and 95% of CAREGivers say they are given enough time to deliver the desired levels of care to clients.
Home Instead believes the new independent research, carried out in June this year, is living proof that there is a better way to deliver homecare*.
What clients said:
- 90% say their CAREGiver takes an interest in them as a person
- 100% say their CAREGiver is well matched to their needs
- 90% say their CAREGiver goes the extra mile to make a positive difference to their life
- 84% say their CAREGiver was properly introduced before they started working with them
- 93% rate the quality of the service as good or excellent
Ginette Meade Owner of Home Instead Ruislip and Harrow, said: “I believe that providing the best care and companionship to our clients is paramount and recruiting the right people is just as important, this obviously shows in our latest results. It’s good to know that we are getting it right and that the people we employ go the extra mile each and every day caring for their clients. They are recruited especially for their caring and empathetic nature.”
The survey results demonstrate just how important this is, as 100% of clients agreed that their CAREGiver is matched to their needs and 90% feel their CAREGiver takes an interest in them as a person. We believe relationship-led homecare has to have these core principles at its heart.
The results show that CAREGivers feel valued, respected and part of the bespoke Home Instead ethos: 91%understood why Home Instead is different from other care companies, 95% say they are given enough time to deliver desired levels of care to clients, 91% would recommend Home Instead to a friend or family member as a place to work, 95% would recommend its services to friend and 95% say their job gives them the opportunity to learn and develop new skills.
Ginette added: “The results endorse the difference Home Instead is making to the lives of clients and CAREGivers in Harrow & Hillingdon areas every day. Together we are changing the face of homecare.”
For more information on Home Instead call 0203 226 0930or visit https://www.homeinstead.co.uk/ruislipandharrow
*The satisfaction survey was carried out in June 2015 by national independent market research company Smith & Henderson.