Why Local Families Trust Home Instead Richmond
When you’re choosing care for yourself or a loved one, trust matters above everything else. You want to know that the people coming into your home are kind, reliable, well-supported and genuinely care.
At Home Instead Richmond, we’re proud that our latest client and staff feedback reflects exactly that.
Outstanding Satisfaction from the People Who Matter Most
In our most recent PEAQ survey, clients shared overwhelmingly positive feedback:
- 96% rated our service as good or excellent
- 98% feel their Care Professional understands their needs
- 96% feel safe when we visit
These results reflect our commitment to delivering care that is not only professional, but deeply personal.
Consistency Builds Confidence
Great care relies on strong relationships. That’s why we carefully match clients and Care Professionals and aim for continuity wherever possible.
More than 70% of our clients have been with us for over a year, with many receiving support for several years. This allows genuine bonds to develop, something clients repeatedly tell us makes a real difference to their wellbeing.
One of our client shared:
“Our carers formed a strong bond and always left my wife in a better mood. They were companions as well as carers.”
Companionship really is at the heart of everything we do and the service we provide. Our goal is to make the lives of our clients easier and for them to have continued independence. For more information about how our Care Professionals so this, please read our blog.
Happy Teams Provide Better Care
Behind every great care experience is a supported care team. Our Care Professionals report:
- Feeling respected, valued and treated fairly
- Clear expectations and excellent support from managers
- Pride in the work they do and the difference they make
When our teams feel confident and supported, our clients benefit from calm, consistent and compassionate care.
Care That Helps People Live Well at Home
Our Care Pros are highly trained in dementia and Alzheimer’s, as well as many other diseases which impact older adults and our goal is to help people stay independent at home, thus improving and sustaining the wellbeing of the older adults in our care/
We believe care should enhance everyday life, whether that’s conversation, companionship, a trip to The Caring Café, or a walk around Richmond Park, our clients frequently tell us how much they value not just what we do, but how we do it.
Here When You Need Us
Choosing care can feel overwhelming, but you don’t have to do it alone. Our responsive, compassionate office team is always on hand to listen, explain options and adapt care as needs change.
If you’re considering care for yourself or a loved one, we’d be happy to talk, no pressure, just honest advice from people who truly care.