What Our Clients Say
At Home Instead Richmond, it means the most to us to know that our CQC Outstanding care is helping our clients live happy, independent lives at home. Whether we are creating individual care plans, making Care Matches, or just taking the time to really get to know what our clients love to do, our client testimonies show that this hard work pays off!
We have collected just a few of the testimonials which have contributed to our amazing 9.6/10 on homecare.co.uk below
Tailored care for every client
We tailor our care for every single client, whatever form this takes. For some, it is help around the house, reminding them to take medication or helping with the shopping and for others, it is companionship and emotional support.
Many believe our services are only for older adults, but we support anyone who needs care over the age of eighteen. No matter your situation, we can work out a solution that will suit you!
June V continues to say, “Home Instead Richmond has been caring for my aunt for a number of years, and I am very happy with them. They are proactive and helpful as well as attentive, my aunt has carers morning and evening, and it’s not just personal care – they also provide companionship and do her food shopping.”
Gill W, the mother of a client, said,
“Home Instead provided a wonderful young man to encourage my son back out and about after many years of a solitary life.
From the first introduction, which was handled delicately and sensitively, the carer has been amazing. He has worked out where my son’s interests are – and from that, possible new interests – and they have weekly outings and adventures…We’ve watched my son’s confidence grow as he goes to places and does things he wouldn’t have dreamt of doing before. But most importantly, he’s having fun.”
Great communication
We believe one of the cornerstones of great care is great communication. Whether you need frequent updates, changes to your service or just have a question, our office team seamlessly supports our Care Professionals as they visit and are ready to help with any query you may have.
Ms G L, the niece of a client, says, “All the staff, carers, client supervisors, schedulers, and carer supervisors have all been very helpful and understanding. Emails are answered, and helpful suggestions are made…Dementia is hard for everyone involved, but I feel very fortunate to have found such a caring service.”
Ms June V also says, “I don’t live nearby, and it’s very reassuring to know they are there. They are also easy to contact and very accommodating when I need to arrange things like doctor’s appointments (which the carers have also accompanied my aunt to). The app is also useful to see what’s been going on, and the updates are appreciated. I would definitely recommend them.”
Dementia Specialists
Our Care Professionals are trained to handle a variety of medical conditions and the support needed for clients who live with them. Our dementia specialism is no different!
Ms FG, daughter of a client, said, “The full-time live-in care that Home Instead have provided over the past 13 months for my mother, who suffers from dementia, has been incredible. I have felt fully supported throughout the process, and everyone who was involved in my mother’s care has been incredibly kind, efficient and empathetic…
My mother was beautifully looked after, and I was always consulted and kept fully informed of any concerns about her health or changes to her care. I cannot recommend Home Instead highly enough.”
Ms GL continued to say, “My aunt is happier and is being helped to stay in her own home with dementia. Encouraging her to eat and drink, plus take medication, is all so important.”
Want to leave a review?
Does something you have read in this blog sound similar to your experience? Or do you have a great interaction with our office you want to share?
We would love to hear more about it! Knowing about what has made the care you received or the interaction with our team great helps us to improve, and deliver even better care for our clients.
Please feel free to leave us either a Google review or a homecare.co.uk review to let us know. And, if you would like to find out more about our CQC Outstanding-rated care, please give us a call.