We have a fantastic team of committed, professional, reliable and compassionate CAREGivers. Many of our team draw on their own past personal experiences to encourage, assist, and stimulate our clients over a wide range of daily activities that help improve their quality of life and help them maintain as much independence as possible.
Our CAREGivers come from Northfield, Rubery, Rednal, Longbridge, Alvechurch, Bromsgrove, Barnt Green, Redditch, Studley, Alcester and Henley in Arden and are highly trained to safely provide companionship, home help and personal care.
Annie Dixon-Dunn - Managing Director
Hi I’m Annie, owner of the Home Instead office for Redditch and Bromsgrove. I began my working career as a nurse, and have worked in healthcare all my life. I’ve had a fantastic career working in many senior management roles in the healthcare industry, and have been lucky enough to travel all over the world. During this time I’ve had the opportunity to work with people from many different countries and cultures. Whilst living in the United States, I spent eight years working in community care which I thoroughly enjoyed but it was my own experience with the challenges of finding care to support my family, that led me to look in a different direction. I wanted to find a path that not only provided a rewarding career but also allowed me to give something back. I truly believe in high quality care and am proud to have the opportunity to provide our service to people across the community.
Gemma Allbutt - Head of Client Experience & Registered Manager
Hi! My name is Gemma, I am the Head Client Experience and Registered Care Manager.
Here at Home Instead Redditch and Bromsgrove we are passionate about changing the face of ageing and our team are dedicating to provide outstanding care to each and every one of our clients.
My role is to lead the team to maintain these outstanding standards, and ensuring we are compliant with our regulating body the Care Quality Commission. Personally, as the Head of Client Experience my goal is to not just meet the needs of our clients and their family members but to exceed all expectations and provide a truly memorable experience.
I myself have been on quite the journey with Home Instead during my tenure here. I started my career as an administrator and CAREGiver, before progressing into the role of Care Coordinator from there I moved into a role on the people side of the business as a CAREGiver Support Officer, which involved improving staff engagement and from there Head of Engagement. In 2020 I moved back to the care team and took on Registration, I believe that my extensive experience throughout the business gives me an insight into the experiences of both our CAREGivers and clients alike.
Before Home instead I completed a music degree at Plymouth University of where I focused on helping those with Dementia by using music. I did a lot of research into this and found the evidence of enhancing quality of life outstanding. It was from working with those suffering with the condition that really made me want to dive deeper into health and social care.
I believe in our values and can gladly say I am proud to work for Home Instead and whether you are a CAREGiver or client; everyone who touches our services deserves to receive the best support and care possible.
Kerry Williams - Head of People & Marketing
Hi! My name is Kerry, I am the Head of People and Marketing.
Our people are the lifeblood of Home Instead, it is vital that we employ the right people to look after our clients. We only take on CAREGivers that I would be happy taking care of my own loved ones. But it is also equally important that our CAREGivers are as well treated as our clients - they are on the front lines every day and should be treated like the heroes they are.
My role is to attract and recruit our wonderful CAREGivers, ensuring they share our passion to provide the highest standards of care. Home Instead is more than a care company, we are the best and everyday we make a difference to the lives of our elderly clients. Part of my role is to tell this story. Sharing and celebrating our hard work with the world! I also provide HR support to our team and take steps to ensure that our wonderful CAREGivers are well looked after in their roles.
Our CAREGiving role really is like no other, it is important to me that everyone who comes to work for us knows what Home Instead life is all about. We have a robust recruitment process to keep our candidates happy and well informed. Once they start their new careers here it is vital they start right and have the proper support.
I come from a recruitment background but what I love here is that every person is treated as an individual and we care just as much about our people as we do about our clients.
I was drawn to Home Instead’s ethos and dedication to quality. I have a great sense of pride in my job and love that the people I recruit make a real difference in someone’s life.
Nicola Tye - Training & Quality Manager
Hi! I’m Nicola, I am the Training & Quality Manager.
My role is to make sure all of our new CAREGivers are well trained and are ready for their life as a Home Instead CAREGiver. I also manage the training programmes for existing staff, ensuring they are kept up to date with the latest training and have the knowledge they need to perform their roles to an outstanding standard.
As part of the senior leadership for the Redditch & Bromsgrove team I also play a big part in supporting Gemma with the quality and compliance side of the business and providing guidance for the rest of the team.
I have worked in the care industry for many years completing my QCF levels 2 and 3 in Devon before moving to Redditch. After having my daughter I wanted to get back into care work and Home Instead offered me flexible working hours that fitted around my family. After joining the team as a part time CAREGiver in 2013 I progressed throughout the business into a full time role firstly as a Senior CAREGiver, Deputy Care Manager where I achieved my Level 5 in Health & Social Care, and now as the Training & Quality Manager.
Siobhan Stote - Client Experience Manager
Hi! I’m Siobhan, I am the Client Experience Manager.
I act as a deputy to Gemma, I oversee the day-to-day running of the care team, ensuring that our client experience meets an outstanding standard. I am the go-to for our care team, providing them with advice and guidance.
As well as my responsibilities as Client Experience Manager I also look after my own team of clients and CAREGivers. I am their main point of contact in the office and make sure they feel supported throughout their journey with us. I pride myself in upholding only the highest standard of care that Home instead promises.
Previous to joining the Home Instead team I have had hands on experience within care, as well as being an experienced manager. I originally joined the team as a CAREGiver, so I have a good understanding of what our CAREGivers go through. I then began supporting the On Call team, before joining the office as a Care Supervisor before progressing into my current role
Zoe Mucklow - Community Development Officer
Hi! I’m Zoe, I am the Community Development Officer.
My role was largely based out in the local community, however, the recent events have meant that I have taken a lot of my role virtual. I use my extensive knowledge and passion for Home Instead to spread the word about who we are and what we do. I am dedicated to building a strong network within our local communities, with the view to increase positive engagement locally, as well as attracting new clients and CAREGivers to the business.
I have been with Annie pretty much since she started the business, I have seen it grow and positively embrace change. I myself have experienced many aspects of the business from Care Consultations, to recruitment and training. I am particularly passionate about working with those who have dementia and I am the Redditch & Bromsgrove team’s Dementia Champion.
My career in care spans more than 19 years and during that time I have worked in many different roles, from Carer to Manager, in both the residential and community setting, and have extensive experience caring for people living with Dementia. I’m passionate about providing the right kind of care and strongly believe that people should be able to stay at home as long as possible. I’ve also looked after my own family members, which helps me to see things from the family perspective.
Jackie Russell - Care Supervisor
Hi! I’m Jackie, I am a Care Supervisor.
My role is a busy one, I am often out and about in the community – whether that is meeting clients and putting care packages in place that is right for them, conducting quality visits with existing clients to ensure that we are adapting to their changing needs or offering support to my team of CAREGivers.
The Care Supervisor role is all about quality, I look after my own team of clients and CAREGivers, and I am their main point of contact in the office and make sure they feel supported throughout their journey with us. I pride myself in upholding only the highest standard of care that Home instead promises.
I spent many years working in Administration within the NHS in Wales, before moving to Redditch where I found Home Instead. I started my career here as a CAREGiver, so I understand what our CAREGivers go through. I am also a trained bereavment counsellor.
Abbie Wedgbury - Care Coordinator
Hi! I’m Abbie, I am the Care Coordinator.
My role is the logistical planning of our care calls, I have the responsibility to ensure that our schedules are well maintained and that continuity is always at the heart of the service that we provide.
I am pretty much the face (or voice) of the business operations, having good relationships with our CAREGivers and clients is vital to me. I am passionate about high quality care but also about high quality communication.
Prior to joining them I had worked in mostly accounts based roles, so I am used to working in regulated environments. I was drawn to Home Instead as a company that really cares, it’s that dedication to quality that really does fit with my own ethos.
Rebecca Lockett - Recruitment Administrator
Hi! I’m Rebecca, I am the Recruitment Administrator.
My role is to support in the recruitment of new CAREGivers to the team.
If you apply for a position with us, I am usually the person that you will talk to. I ensure that all of the people that we take on ensures the same passion for high quality care. I look after our candidates through their recruitment journey, as well as making sure all necessary checks are taken care of.
Before I was the Recruitment Admin I was working in the field as a CAREGiver, so I have a really good understanding of the job and what makes a great CAREGiver. Before joining the Home Instead team, I previously worked within the care recruitment sector. If you are interested in joining our team, just give me a call!