Home Instead Preston Celebrates PEAQ Results and 5-Star Employer Award 2025
At Home Instead Preston, we believe that great care starts with feeling supported, valued and proud of the work you do.
That’s why we’re incredibly proud to share our latest results from the annual PEAQ (Pursuing Excellence by Advancing Quality) survey, alongside achieving the WorkBuzz 5-Star Employer Award 2025.
What is the PEAQ Survey?
The PEAQ survey is a nationwide, independently run annual survey delivered by WorkBuzz and completed by all Home Instead offices across the UK. It gathers anonymous feedback from Care Professionals, clients and office support teams, providing honest insight into how services are delivered and how people feel about working within the organisation.
For us, the survey is more than just a score — it’s an important tool that helps shape our plans for the year ahead. The feedback allows us to celebrate what we do well, while also identifying areas where we can continue to improve, ensuring the best possible experience for both our clients and our team.
Achieving the WorkBuzz 5-Star Employer Award
To receive the WorkBuzz 5-Star Employer Award, organisations must achieve a minimum 85% engagement score and an 82% response rate. This year, Home Instead Preston exceeded both benchmarks with an impressive 96% response rate and an outstanding 98% engagement score.
These results place Home Instead Preston among the very best employers in the care sector and reflect the strong, supportive culture we work hard to create every day.
What Our Care Professionals Told Us
We are especially proud of the feedback received from our Care Professionals, which highlights the positive and inclusive working environment at Home Instead Preston:
100% said they are proud to work for Home Instead
100% would recommend Home Instead as a great place to work
100% feel they are treated fairly regardless of race, gender, age, ethnicity, sexual orientation or other differences
96% said their role gives them opportunities to learn and develop new skills
100% feel confident in their ability to meet their clients’ needs
100% said they have the tools and equipment needed to do their job safely
100% said initial training prepared them for their first client visit
92% said the people they work with treat each other with respect
This feedback reassures us that our focus on training, support and wellbeing is making a real difference.
Recognition from WorkBuzz
Steven Frost, CEO of WorkBuzz, shared his thoughts on the award:
“At WorkBuzz we believe that exceptional employee experience deserves to be recognised and celebrated. Our five-star awards stand out because they are not a branding exercise. The awards have data-driven criteria and the results are powerful because they come straight from the horse’s mouth – the actual employees of each company who enter.
This award recognises the best workplace cultures where employees are proud to work, are motivated to do more, and want to stay for the foreseeable future. It’s a pleasure to partner with an organisation who truly care about their employees’ experience and have worked hard to create a culture where their people can thrive.”
Join Our Award-Winning Team
As Home Instead Preston continues to grow, we’re always looking for caring, compassionate people to join our award-winning team of Care Professionals. No previous experience in care is required — we provide full training, ongoing development and support every step of the way.
If you’re looking for a rewarding career where you can make a real difference in people’s lives, while being part of a workplace that truly values its team, we’d love to hear from you.
👉 Find out more about joining Home Instead Preston and apply today.
Apply now to join our Care Pro team
Make a difference by caring for others. Start your career with true purpose today.