“ I was very satisfied with the care I received while I was incapacitated with a broken arm...I'd recommend you to any friends in need of carers. ’’
Caregiver. Past employee and nursing student now qualified and working in the NHS.
Some of my nursing training hasn't taught me everything but the Clients you encouraged me to work with has helped to broaden my experience and helped develop me to take this role and inspire confidence to patients and their relatives.
Naomi R August 2019
Mrs W, Leyland
After using numerous care providers in the area, I am now with Home Instead who are the best so far. They are always punctual, polite and courteous.
EB, Fulwood, Preston, May 2018
"Thank you very much for the wonderful service you gave..."
"All staff were very professional and caring."
"(Clients) were able to remain in their home for another year."
"It has been a pleasure to deal with the company."
Mrs A N, Leyland, Lancs
"Your CAREGiver has arrived like a Super Hero to the rescue, calming my husband's agitation in minutes with his calm, professional ways."
"So grateful for his help."
"I'd like to thank you personally for all your help and support over the last few months and understanding that you have shown."
"Thank you so much. My life has been made so much easier by Home Instead."
Mr J S, Fulwood, Preston
...Mum did enjoy your visits and the chats and we were very happy knowing that you were all seeing her every day when we couldn't get there.
Could you please thank Judith, Mum really enjoyed her day at the wedding. Please thank Lisa to for organising the taxi's and everything, it was great to be able to relax and enjoy the day.
A huge thank you to all the staff at Home Instead Preston for the care given to my mother at such a difficult time. The consideration and help given was second to none. A wonderful Service. Thank you once again from myself and my mother.
Mrs K Ashton
I have been with Home Instead over a year now, they are the only people that have kept there promise I have the same team of carers all the time, they are punctual, friendly and helpful. I have had other companies in the past but they just messed me about these are so much better.
Mrs K Ashton
Mr B Fulwood
We have tried working with different agencies in the past and had poor results. I now have a regular person who visits at the right time, is friendly chatty and supportive, it makes the world of difference having that certainty,we have found a good service at last.
CQC Report: Respecting and involving people who use this service
There was good evidence within the records seen to show people using the service were 'matched' with suitable Caregivers in order to promote compatibility. For example, one client had been 'matched' with a Caregiver who could converse in her native language, which was considered to be good practice. Another person had indicated they preferred female Caregivers and this request had been accommodated. Records showed the service was flexible, so that people using the agency were able to alter the times of their visits, if they wished to do so and their requests were accommodated. Policies and procedures were in place in relation to autonomy, privacy, dignity, equal opportunities and independence and people we spoke with told us they were always respected by kind and polite staff. One person commented, "They (the staff) have been really good up to now" and another told us, "It is very good at the moment. I have only been using the service for a short time but I have no complaints so far. I like it because I get the same person coming on each visit and she is very nice."
Mr W Leyland
I have gone through quite a few agencies before finding Home Instead Senior Care. They deliver the care as agreed the way I want it, they are open friendly and flexible, I get the same carer at the time agreed for the time agreed.