Who's Who at Home Instead

Who’s Who at Home Instead??

Over the next few weeks we’d like to introduce you the office team who support our Care Professionals to provide outstanding care.  This week we’re talking to Mandy, owner of Home Instead in Beverley & Hull, and Pocklington & Brough.

What’s your role at Home Instead?

Hi I’m Mandy, I’m the owner of Home Instead in Pocklington & Brough.  My role is to lead the team and ensure that everything we do is helping us work towards our goal of keeping our clients safe, happy and independent at home.  I do a lot of work behind the scenes to keep the business running smoothly.  I also get out into the community to let people know about our services.  My favourite part of my role is finding ways to sure that our Care Pros feel happy and well supported.

What did you do before coming to Home Instead?

Before Home Instead I worked as a project manager for a global retail bank.  It was fun at times and I learned a lot that has helped me to run the business, but with Home Instead I have really found a job that makes me want to get out of bed in the morning.  I know that every single day we are providing a valuable service to our clients and as cliché as it sounds, we are absolutely making a difference to our clients’ lives.

What does “To us it’s personal” mean to you?

To me it means that there is no one size fits all solution for our clients.  We spend time meeting with clients and family members before beginning our visits to ensure we get to know their likes and dislikes, preferences and how they like to do things.  We want to provide support that fits into client’s lives as seamlessly as possible.  Most importantly, we want them to look forward to spending time with their Care Pro and looking forward to a visit as they would a friend.  Finally, to me it means providing care to our clients that I would be proud to provide to my own family.

What do you like to do outside of work?

Outside of work I enjoy being a busy mum to my two children.  Callum who is 17 and starting his last year of 6^th form, and Alice who is 15 and working on her GCSEs.  They both love sports, so my husband Andrew and I spend a lot of time travelling around supporting them at their various matches.  We also enjoy getting out for long walks with our Cavachon, Bella.  Bella can often be found in the office making sure we don’t drop any crumbs on the floor and that we never miss the doorbell ringing!