More Than a Job: Career Journeys in Care at Home Instead Norwich
Discover how Care Professionals at Home Instead Norwich can progress into senior and office-based roles, including Care Manager.
At Home Instead Norwich, we believe that the best care starts with the right people, and that the right people deserve growth opportunities.
Many of our team members began their journey as Care Professionals, drawn to a role that fits their values and desire to support others. For those who want to take their career further, at Home Instead, we offer a real pathway to develop, progress and thrive.
A Role That Grows With You
Every new Care Professional begins with a thorough induction, learning our approach to high-quality care. This includes shadowing experienced colleagues throughout their visits, so they feel fully prepared and supported before stepping out on their own.
Once established, many team members take on additional responsibilities. Some become Senior Care Professionals, helping to support newer staff and acting as a reliable link between clients and the wider team. Others move into roles in scheduling, training, or client support, offering different ways to make a meaningful impact while continuing to build on their experience.
Emma-Jayne’s Journey: From Care to Leadership
A great example of development in our team is Emma-Jayne. She joined in 2013 as a Care Professional, a role that worked perfectly alongside caring for her three children and her passion for helping others.
Emma-Jayne soon stepped into an on-call supervisor position, supporting both clients and Care Professionals outside of normal hours. From there, she moved into a full-time training and support role, helping new team members find their feet. Along the way, she completed a Level 5 Diploma in Health & Social Care, and today, she holds two significant titles: Registered Manager and Operations Manager, overseeing our day-to-day care delivery.
Her development hasn’t stopped there. Emma-Jayne is now building her knowledge in finance and marketing and is working towards the role of General Manager. Her journey is a great example of how local talent is nurtured and supported to take on new challenges within our organisation.
Real Progression, Real People
Emma-Jayne isn’t alone. Out of our 15 office team members, 10 began as Care Professionals.
Collectively, they’ve given over 56 years of service to Home Instead Norwich. Some have moved into Recruitment, others into Compliance, Scheduling, or Quality Assurance. We also have dedicated staff focused on Care Professional Training and Client Support.
Five team members have completed Level 5 Diplomas in Health & Social Care, while others are working through Level 3 and 4 qualifications in management, health and social care, and customer service.
Each person brings unique experience and insight to their role.
A Supportive Norwich Team
Our office in Norwich is built on a culture of encouragement, collaboration and local pride. We work hard to make sure they feel valued and listened to. Whether you’re out visiting clients in Hellesdon or working behind the scenes in our office, you’re part of a team that looks out for one another.
We’re proud of our city and the people who make it special, and we’re just as proud to offer a workplace where careers in care can flourish.
How to Apply
Thinking about where a care role could take you? Here’s how to get started:
1. Visit our website to explore current vacancies.
2. Send us your application – it only takes a few minutes.
3. Meet our team for an informal interview and to find out more.
4. Start your induction and begin a role that grows with you.
We’d love to hear from you. If you’re ready to build a future in care with a team that genuinely invests in you, apply to join Home Instead Norwich today.