Home Care in Colwyn Bay, Old Colwyn and The Heights
Relationship-led and supportive home care in Colwyn Bay, Old Colwyn and The Heights from compassionate and experienced home care professionals.
Highest regulatory ratings
16,000+ active clients
Recommended by 95% of our clients
10,000+ carers nationwide
Home Care rating 9.6
Highest regulatory ratings
16,000+ active clients
Recommended by 95% of our clients
10,000+ carers nationwide
Home Care rating 9.6
The Home Instead home care team, here to help the Colwyn Bay, Old Colwyn and The Heights community
Are you looking for high-quality, personalised home care in Colwyn Bay, Old Colwyn or The Heights? At Home Instead North Wales, we specialise in delivering trusted in-home support to older adults who want to remain independent in the comfort of their own homes.
As a family-run home care provider, led by Matthew and Samantha Murray-James, we believe in doing care differently. Our approach focuses on building real relationships, providing consistency, and tailoring every service to meet the individual needs of our clients and their families. With us, home care is about more than just help—it’s about enhancing quality of life.
Get in touch today to
see how we can help
What Home Care Services are available in Colwyn Bay, Old Colwyn and The Heights
We offer a broad range of home care services in Colwyn Bay, Old Colwyn and The Heights, designed to support your loved one’s independence and wellbeing. Our services can be arranged for just a few hours a week or delivered as part of a comprehensive, daily care plan.
Our support includes:
Personal care, including help with bathing and dressing
Home help and housekeeping
Specialist dementia support
Medication reminders and monitoring
Companionship and emotional support
Assistance with shopping and errands
Transport to appointments, activities and social events
Live-in care, providing 24-hour assistance for those with more complex needs
Each care plan is built around the unique needs of the individual.
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide.Paul, Client
As I got older, I realised that this service had made me happy in my own home.Elisie, Client
Tailored Home Care in Colwyn Bay, Old Colwyn and The Heights
We understand that no two people are the same—so neither are their care plans. We take time to get to know each client in Colwyn Bay, Old Colwyn and The Heights. This allows us to deliver fully personalised care that reflects individual preferences, routinesand health needs.
What sets our care apart:
Extended, unhurried visits that allow for quality connection
No clinical uniforms, so visits feel relaxed and familiar, not formal or medical
Personal introductions to each caregiver, so clients feel safe and respected
Consistent care professionals, creating continuity and trust
We also offer access to a secure online Family Portal, where relatives can view daily updates, care notes, and wellbeing reports at any time.
Get in touch today to
see how we can help
Trusted Home Care support from experienced care professionals in Colwyn Bay, Old Colwyn and The Heights
All our care professionals are directly employed by Home Instead—we do not use agency workers. This means you can count on a reliable, experienced team who are passionate about providing care and committed to our high standards.
What we provide:
Full training in accordance with CIW and Welsh RISCA regulations
Ongoing support, supervision, and performance checks
Managed staff scheduling, including cover for holidays and sickness
Safe and consistent care delivery, with regular reviews and quality monitoring
If you’re seeking dependable home care in Colwyn Bay, Old Colwyn or The Heights, we offer a team you can trust—backed by regulation and led by compassion.
Additional support and activities in Colwyn Bay, Old Colwyn and The Heights for aging adults
Beyond daily care, we offer social support that helps older adults remain active, engaged, and connected with their community in Colwyn Bay, Old Colwyn and The Heights.
Our companionship-led services can include:
Support with hobbies such as gardening, crafts or puzzles
Walks along the seafront, visits to cafés
Help attending community events
Simply spending quality time together to reduce loneliness
We also work closely with families to help access Direct Payments and other local authority funding options. These can be used to contribute toward your care costs.
For more continuous care, our Live-in Care option allows clients to stay safely in their own homes with round-the-clock support.
