Protecting our clients and teams during COVID-19

At Home Instead, the health and safety of our clients, CAREGivers and staff is our number one priority.

As older people are particularly vulnerable to COVID-19, we want to reassure our teams and the clients we care for that we are monitoring the situation closely to help manage risks of spreading the virus.

Our CAREGivers are professionally trained and undergo comprehensive training in infection control, and we have also advised them to follow industry guidance on hygiene from the UK’s Public Health Authorities and World Health Organisation, particularly focussed around handwashing and other hygiene measures. 

To ensure the highest standard of care is always being delivered across our franchise network, we have a quality assurance team and medical professionals in place at our national office to advise our independently owned offices UK wide. 

Beyond providing our network with information and training to protect themselves and their clients, we’re monitoring the situation and individuals who are part of the Home Instead network.

We’ll continue to follow direction provided by the UK’s Public Health Authorities and World Health Organisation and keep a close eye on the situation, working closely with organisations such as the UK Home Care Association, Age UK and other care providers.

As CEO of Home Instead, I’m committed to ensuring that our clients can remain safe and cared for at home throughout this challenging time.

Martin Jones, CEO, Home Instead UK

Useful links

For more information on COVID-19 in relation to Home Instead, visit our main page:

For further advice and information about COVID-19, visit 

Age UK has some information specifically for older people here: