I have worked locally as a nurse for the NHS for 30 years. I believe that having worked as a nurse I fully understand what a positive impact the right sort of care can have on a person’s life. Our service allows people to remain in their own homes, which is where most people wish to remain.
I was attracted to the ethos of Home Instead after I experienced how Home Instead can make a difference to people's lives in their own homes, as well as providing employment opportunities in the community.
I am the owner and registered Care Manager for Home Instead Newcastle and along with my valuable staff members we ensure the delivery of high quality care. I am also responsible for building relationships with local providers and organisations. I actively seek opportunities for Home Instead to contribute to the local community.
Seventeen years ago I joined Northumbria Police at that time my reason for applying was to make a difference and help those more vulnerable people in the community. This journey eventually took me to being involved within a department called ‘Protection of Vulnerable Persons Unit’. I was personally involved in many investigations some of which were protecting the most vulnerable people in society,highly complex and lengthy.
Everyone involved with Home Instead share the same ethos,to provide the best quality of care with dignity and respect. I have certainly made a difference during my Police career but not on a daily basis. I can happily say now that every day we are making a difference to our clients and our CAREGivers life.
In my current role I am involved on a day to day basis with the running of the business and in particular the recruitment of our CAREGivers. I was acutely aware from my time in the Police Service that quality of the people you employ are crucial to the service you provide. We offer the best service to our clients this means we need to employ the best people. We recruit and train our own. For each CAREGiver we go through a lengthy process, we need to ensure they all need to have the right character traits. We can and do our own training in small groups we need to ensure our CAREGivers have the knowledge to complement their caring nature. We need their employment history and all have full enhanced disclosure clearance. All our CAREGivers need to have six references three personal and three professional. The recruitment process can be over a number of weeks but for good reason, we need the right people. Of course everyone has different skills, abilities and personalities therefore we match our CAREGivers with our clients. However I can confidently say that because we only employ the ‘right’ people I would send every CAREGiver we employ to my own parents.
Rochelle - Assistant Care Manager
Rochelle is the Assistant Care Manager. Rochelle has worked within care services for a number of years and has a genuine passion for providing quality care for the elderly.
Rochelle has campaigned to improve working conditions for those staff providing care on a day to day basis. This is one of the many reasons Rochelle joined our team. At Home Instead not only do we deliver a high quality service to our clients we recognise that fair working conditions directly affect the service provided to clients.
Rochelle started her career as a CAREGiver however as a result of her knowledge and determination has shown she has the skills to develop and be part of the leadership team at Home Instead Senior Care.
Rochelle is an asset to our team, her mission to challenge the current system of care complements the Home Instead Mission of ‘CHANGING THE FACE OF AGEING’ as we all appreciate, to do so, we need to CHANGE THE FACE OF CAREGIVING.
Rob - Operations Manager
Rob first came to Home Instead Newcastle in 2012 where he worked as a CAREGiver providing great care to a number of our clients. Following this Rob became our Scheduler and has sucesfully carried out this role for 2 years. Over this period Rob has shown that he has a caring nature but also compliments with great organisational and people skills as a result Rob has been promoted to Operations Manager
Rob is a valued member of the team, he has previously worked as a manager at Newcastle Law Courts and more recently Tesco Bank. Both roles meant that customer service and organisation was crucial on a daily basis.
Rob has always enjoyed working with the public and enjoys working with our elderly clients understanding the importance of supporting our Clients and CAREGivers to provide the best possible service
Annie - Care Quality Lead
Annie has a level 5 Diploma in leadership for Health and Social Care and over 10 years work experience. She will work with Rochelle to ensure that as we grow as a business we retain the quality of service we provide to our clients and supporting the CAREGivers to carry out there role.
Annie found us when a friend used our services she was impressed with what she saw. Annie was looking for a new challenge, however it was important that the new challenge was with company that was making a difference and providing a high quality service on a daily basis.
Annie is a great addition to the team to help us with our mission to change the face of ageing.
April - Care Coordinator
April Joins the team as our Care Coordinator. April has experience within a residential Care home but more recently she has worked within domiciliary care. She has gained experience in the management of Home Care Services and needed a new and more rewarding challenge
April will work alongside Rob and the rest of the team to manage our busy schedules. April will ensure that our CAREGivers are with there lovely clients exactly when they should be.
Rachel - Care Quality Lead
Rachel has worked for Home Instead Newcastle for over two years as a CAREGiver providing and Outstanding Service to her clients on a daily basis. Therefore is well aware of what it takes to make a difference in the community with our clients.
Rachel has now developed into one of our key players within the office and is now a Care Quality Lead meaning that she will be responsible and overseeing the of the care for a number of our Clients and CAREGivers who deliver service.
Rachel is passionate in the ethos and beliefs of Home Instead and will help us to continue to change the face of ageing.
Tracey - Senior CAREGiver
Tracey has worked at Home Instead for a number of years. Tracey has lots of valuable experience of working in the community and as a Senior supports our CAREGivers and clients to ensure that our services is consistently of a high quality.
Sharon - Health and Social Care Lead
Sharon is our most recent appointment at Home Instead Newcastle. Sharon joins us following a successful career over the last 30 years with the NHS. Sharon has a wealth of experience which will further enhance the services that our team provides to our clients. Sharon as been an Advanced Emergency Nurse Practitioner within A&E and more recently worked as a Senior Nurse in the Community attending peoples homes and delivering medical care where people want to stay, within there own Home.
Barbara - Training Officer
Barbara is our Training officer at Home Instead Newcastle. Barbara has a wealth of experience in care services previously Barbara was involved with NVQ training and was an NVQ assessor prior to her retirement.
We are pleased to say that Barbara decided retirement was not for her and has since become involved with CAREGiver induction training, our bespoke Alzheimer’s and Dementia training and ongoing training and assessment of our CAREGivers.
Barbara’s enthusiasm experience and qualifications makes her the ideal role model for all.
Rebecca - Administrative Assistant
Rebecca has joined Home Instead as our Administrate Assistant. Rebecca will support our office team and CAREGivers to ensure we can all contribute to our mission to change the face of ageing.
Moira - Community Service Representative
Moira has recently joined the team as a Community Service Representative. Moira is our local representative in the community looking to build positive relationships within our local area. Moria is always looking for opportunities to engage with individuals, businesses, charities and community groups in the Newcastle area.
Moira has previously had her own successful businesses and is acutely aware that reputation of our services are built on finding the right CAREGivers to provide our outstanding service. Moira is always on the look out for caring individual who would like to join our Outstanding Team
Moria is also a Dementia Friends Champion and can deliver Dementia friends awareness sessions to any groups in the community.