Cindy's Story - From Care Professional to Deputy Care Manager
Cindy’s story is one of dedication, compassion, and growth. She began her career with Home Instead as a Care Professional, delivering person-centred care in clients’ homes in 2020. Whether she was supporting someone living with dementia or providing companionship to ease loneliness, Cindy approached every client with warmth and respect.
Her passion for care, combined with her natural ability to build trust, led her to become a Care Coordinator, supporting both clients and our team of Care Professionals. Now, five years on as Deputy Care Manager, Cindy plays a vital role in ensuring the smooth running of our service, supporting the team, and upholding our high standards of care.
Bringing Samaritan Skills to Home Care
What makes Cindy’s approach so special is how she draws on her experience as a Samaritan Volunteer at Director level. In that role, Cindy provided a listening ear to people in distress—offering emotional support without judgment, helping them feel heard, and guiding them toward hope.
These skills are invaluable in her role at Home Instead:
🌟 Listening without judgment
Cindy knows how important it is to really listen—to clients, families, and team members. Whether a family is worried about their loved one’s safety, or a Care Professional is seeking advice, Cindy ensures they feel heard and understood.
🌟 Providing calm, thoughtful guidance
Supporting families who are navigating care decisions can be emotional and overwhelming. Cindy’s calm and empathetic manner helps reassure families, offering practical solutions while respecting their feelings and wishes.
🌟 Promoting wellbeing
Cindy understands the power of emotional connection in care. She helps ensure our clients feel safe, valued, and respected—because good care isn’t just about practical tasks; it’s about supporting the whole person.
💬 “Cindy really took the time to listen to us. She helped us feel less overwhelmed and more confident in the choices we were making for Dad.” — Family member, Newport
What It Takes to Be a Deputy Care Manager
Cindy’s blend of professional care experience and Samaritan training means she brings a rare and valuable mix of skills to her role:
✅ Experience from the ground up — She understands what quality care looks like because she’s delivered it herself.
✅ Outstanding communication — Families, Care Professionals, and clients all benefit from her ability to listen and respond thoughtfully.
✅ Strong leadership — Cindy supports, mentors, and encourages the care team to grow and excel.
✅ Focus on quality — She helps uphold the high standards that Home Instead Newport & Monmouthshire is known for.
Supporting Families Across Monmouthshire!
Cindy’s role as Deputy Care Manager means she’s often the first person families speak with when they reach out to us. She understands the concerns they have:
➡ “How can I make sure Mum is safe at home while I’m at work?”
➡ “What if Dad forgets to take his medication?”
➡ “We don’t want to move them to a care home—what are our options?”
Cindy’s compassionate, practical advice helps families feel reassured and supported, knowing their loved ones are in safe hands.
Why Choose Home Instead Monmouth, Abergavenny & Pontypool?
At Home Instead, we believe that care should be personal, flexible, and led by people who truly care. With Cindy supporting our Registered Care Manager and leading our fantastic team, you can be confident that:
🌼 Every care plan is tailored to your loved one’s needs and wishes
🌼 Communication is clear and responsive
🌼 Our Care Professionals are supported to provide the best care possible
🌼 Emotional wellbeing is at the heart of everything we do
💬 “We feel so lucky to have found Home Instead. Cindy and the team have been brilliant. It’s made such a difference to Mum’s quality of life—and ours too.” — Son, Monmouth
Inspired by Cindy’s Story?
If you’re passionate about care and making a difference, why not follow in Cindy’s footsteps? We’re always looking for kind, caring people to join our team, whether you’re just starting out or ready to build a career in care management.
👉 Get in touch today for an informal chat about joining Home Instead Monmouth, Abergavenny & Pontypool. Let’s make a difference together.