We provide award-winning home care in Diss and the surrounding areas, helping clients live independently in the comfort of their own homes. Our remarkable 9.9/10 rating on homecare.co.uk and a ‘Good’ CQC rating reflect our dedication to home care. Our experienced Care Professionals deliver personalised support that adapts to each client’s unique needs, whether it’s helping with daily routines or enjoying local outings to Goodies Food Hall for delicious treats. We understand that supporting someone to stay at home is a privilege, which is why we take time to create meaningful connections.
Personalised care that starts with listening
Your situation is unique - your care should be too. We match our Care Professionals with our clients based on skills, interests and personality, so care is always tailored to you.
20 years of trusted experience
We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.
A simple, seamless set-up
No jargon, no pressure, no long waits. We'll guide you through every step at your pace, with transparent pricing from day one.
Fully flexible, unhurried support
Whether it's a few hours of companionship, more intensive specialist care, or round-the-clock help, we work to your schedule - not the other way around.
Your Local Office
The team here at Home Instead Bury St Edmunds are proud to provide expert home care in Diss. Get in touch to find out how we can help you or your loved ones.
Our experienced local care team understands that choosing home care is a significant decision for families. We provide support that goes far beyond tasks – we build genuine relationships with each client and their loved ones. Our responsive team is always here to adjust schedules, answer questions or offer guidance, whether in person or just a phone call away. With transparent pricing and flexible care options, we make accessing quality home care straightforward and stress-free, ensuring complete peace of mind for families.
Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
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We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.
When your loved one begins to need more frequent support, our flexible home care solutions help them stay safe and independent at home. We don't take a one-size-fits-all approach. Instead, we personalise your experience with responsive, attentive, and genuinely compassionate care, so you can feel reassured they are in capable hands.
We understand how overwhelming it can be to leave your loved one if they live with a condition like dementia, arthritis, or diabetes. Our highly experienced Care Professionals are matched based on their specialist knowledge and expertise, so you can feel content knowing your loved one's health conditions are carefully monitored and managed.
We are proud to be the benchmark for exceptional care, so all of our qualified Care Professionals receive training that goes above and beyond the industry standard. When it comes to complex health conditions, you can rest assured that your loved one's safety and wellbeing is always a top priority.
Our live-in care provides round-the-clock support and offers a welcome alternative to residential care, empowering your loved one to remain independent in the environment they know. With person-centred care from someone they recognise, older individuals can benefit from familiarity, friendship, and a consistent care plan.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide
Paul, Client
As I got older, I realised that this service had made me happy in my own home.
Elisie, Client
Clients regularly share positive stories of how we have supported them and their loved ones. Donna, a client’s daughter, said, “They were exceptional. I can not thank the staff and management enough for the help and care they gave my mum during the time we had them.” Sue. A client’s friend shared, “Thanks to the team at Home Instead for their accommodation and flexibility of twice weekly companionship visits to my elderly aunt with dementia living in a care home.” These testimonials from homecare.co.uk demonstrate our commitment to delivering exceptional and adaptable care.
We're a close-knit team based in our Bury St Edmunds office, bringing over three decades of care experience to families in Diss. Our Managing Director, Brian McFarlane, joined the care sector after 30 years in technology, driven by his experiences as a Care Professional and a genuine desire to support local people. We invest heavily in our Care Professionals through comprehensive training programmes, particularly in specialist areas like dementia care, Parkinson's support and medication management. Our local presence and hands-on approach mean we're always here to respond quickly to our clients' needs. We're just as active across Diss and the surrounding area, working closely with local groups to support older people in our community. Our team helps run several dementia cafes and memory cafes in the local area, where clients and their families can connect and socialise. We sponsor classical music events at The Apex concert hall in Bury St Edmunds, attend church social events and support the local Parkinson's group with their fundraising activities, whilst also running digital awareness workshops and scam prevention talks to help keep older people safe and connected.
We adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Get in touch today to see how we can help
Get in touchOur dementia care in Diss is designed by experts and is City & Guilds Assured, so you know your loved one is receiving only the very best care. Our Care Professionals focus on creating an environment that's calm and consistent, while maintaining dignity and familiar routines to reduce confusion and keep clients comfortable.
Learn moreWe adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
