Here's what some of our Clients said about us, during PEAQ Survey.
- I am extremely happy with the care given to my mother, the carers & management are very helpful with any questions & areas of concern I may have
- Both my wife and I relly 'gel' with Vanessa and are particularly appreciative that she will see what needs doing with request (SIC)
- Home Instead provide the best level of care that I have ever received and has some outstanding staff members
“ I would like to thank you all so much for the care given to my Mom. Can you pass a special thank you to Lorraine for helping me on the day Mom went into the care home. You were all very kind and helpful. Thank you again. ’’
Jan S - Client's Daughter
I would just like to say a huge thank you to Care givers who have been visiting mom for the last couple of months.
Mom has nothing but good to say about everyone.
Thanks to the earlier visits and the staff mom is showering nearly everyday so hopefully won't end up with the sores again, her clothes are changed regularly, the house is kept lovely and clean.
She's also getting cooked some lovely fresh meals every evening and always has a sandwich made for her lunch.
This has really lightened the worry I had with her so I would appreciate it if you could thank each and every carer visiting mom ♥️
As you know I'm the first to moan if anything is wrong, but I'll also give credit where it's due x
Elaine W - Client's Daughter
I just want to say a big Thank You to all the wonderful Care givers that visit my mum, she loves them all and seems happier now that she has her regular visits to look forward to, and I feel happier to knowing that someone is keeping an eye on her.
Kay D - Client's Daughter
Just a note on behalf of my Mum, J E - she wants to say a big thank you for the very good care her carers take of her and particularly so this week. Mum hasn't been feeling too good for a few days and Kim and April especially have given her extra TLC, made sure she's comfy, has drinks etc. It's peace of mind for me to know Mum is in such good hands.
Mrs D, Client's Sister In Law - Bromsgrove
Some lovely feedback from L, RW sister in law.
... she wanted to say a very big thankyou to all of us and how amazing our C/G’s are.
L went over to RW house last night and when she walked in it brought a lump to her throat and burst into tears. The house is absolutely spotless.
After speaking to her daughter P she now feels she can relax knowing that Home Instead are looking after him so well. L said we are an inspiration and we bring back hope. L cannot wait to let the social worker what a wonderful company we are and that we are the best.
Dr F, Client's Daughter - Milton Keynes
Dear Tracey, Carla, Melissa and team
Thank you so much.
I really appreciate how you managed to pull out all the stops to put a new care package in place for Dad when he came out of hospital. Thank you also for being so kind & understanding - it was a very difficult time for me and my family. Please can you get a big box of chocs or biscuits or something to share, with the enclosed. With very best wishes, D F
Miss S, Client's Daughter - Kidderminster
I am very impressed with the application and content as this allows us visibility from a distance of mom’s care which is more than I had with the previous agency, sadly!
The feedback to date from my mom re Home Instead Care Givers has been positive in that they are more attentive, supportive and caring and I hope we can continue to build on this given that mom is due to go back upstairs to sleep once the stairlift is fitted on Friday having been downstairs since her discharge from hospital in February.
I have been very impressed with every contact that I have had with Home Instead staff to date and the care and professionalism that I have experienced.
Client's Children - Stockton
As a family, we’d just like to say a massive thank you for all the care you gave our father, Ian, at a time when we could not be there for him as often as we would have liked. He was, as you well know, thoroughly dependent…. Some might even call it stubborn! … and understandably wished to remain in his own home which he had shared with his beloved late wife, Betty, for 32 years. You made that possible for him and for that alone we can never thank you enough. He told us frequently what good care you took of him and we feel you went above and beyond what we expected in many ways – learning all his idiosyncrasies, feeding the birds (and mice….sorry about that!) as well as him etc etc. you treated him with dignity, respect, kindness and good humour, which was so important, as although he was failing physically, he remained intelligent and perceptive mentally to the end. He died in the “best” way possible in your care, which again means so much to us, so once again a very, very heartfelt thank you. All the very best wishes from all Ian’s children.
Mr W, Client's Son - Lichfield
Thank you so much for your really quick assistance in helping me to access my Mother’s care details. After a few stumbles I logged in without problem.
Also having read some of the recent comments, let me thank you for the thoughtful care you are supporting my Mother with. She seems very pleased with all the caregivers who have helped her so far, even though she can be a little stubborn at times!
Mr R, Client's Son - Pedmore
Just a quick note to confirm Mom has now moved into a care home in Kidderminster and is settling in slowly.
On behalf of Mom and our family, I would like to say a special thankyou to all of the team at Homeinstead who have looked after her for the past few years.
You have enabled her to enjoy living in her own home where she has always wanted to be.
Thanks again for your support.
Mrs W, Client - Astley
Thank you so much for the beautiful poinsettia - what a kind thought!
More especially thank you for the good service provided by Home Instead.
Happy Christmas and best wishes for 2019.
Mrs W, Client's Wife - Cookley
Mandy was excellent as carer.
Please extend my grateful thanks.
Mrs W, Clients Daughter - Bewdley
Thank you for sending the photos of mum to me. She is looking lovely with her new teeth & lipstick aswell, the hairdresser has done a great job. Please thank Yvonne, we are very grateful.
Mr C, Client's Son - Stourport on Severn
Cathy, thank you for your help and support.
Mr C, Client's Son - Stourport on Severn
Just a note to say thank you so much for the care and friendship you gave to Mavis. She really did think so much of you. Thank you also to Glynis, who also gave Mavis good and thoroughly professional care. Andy and I will always be grateful for the help and support Home Instead gave.
Thank you all again and we wish you all peace and health and hhppiness.
Mrs H, Clients Wife - Stourport on Severn
Everyone was amazing, at a difficult time in my life.
Thank you girls. xXx
Mrs B, Client's Wife - Kidderminster
The two ladies, Louise and Mandy, were very considerate to CLIENT, and me, and always did their utmost on the occasional difficult days.
Mrs P, Clients Daughter - Stourport on Severn
Just wanted to say a huge thank you to all the girls in "Mum's Team" in the last few months.
Not only was the care amazing (bed bound for months with no bed sores!!) but the ladies really really care.
Being the main carer for my Mum in her last few months could have been a lonely and scary place - however I always knew that "Mum's Team" would support not only Mum but me too - Thank you especially to Mandy, Cathy, Rebecca and Esther.
Mum had a peaceful ending in our home.
Mr & Mrs R, Clients Son & Daughter-in-Law - Surrey
A very big thank you for the exceptional care and concern that you always showed for Frances.
We were so pleased that she was able to stay in her own house but she couldn't have done so without you.
With very best wishes.
Mrs C, Client - Stourport on Severn
Would just like to say that I thought the birthday card you sent me was a very nice touch, as you had included the names of the people that had been involved with my care.
Many thanks to you all for the care that you gave me and kindness shown.
My very best wishes to you all.
I'm sure I will be seeing you again sometime in the future.
Mrs C, Client - Stourport on Severn
"Loved Mandy's cheerful and caring ways, thought Cathy would be a great asset to you, she is great with a wheelchair and has a lovely calming way about her"
Mrs B-J, Clients Wife - Tenbury Wells
Tara was a brilliant carer and Sharon was particularly helpful and understanding.
Ms U, Clients Daughter - Kinver
Dad has decided that he doesn't need his regular care after today. He seems to be managing better. Please keep us on file as I am sure we will use your services again.
PLEASE PLEASE don't see this as a reflection on your care, Mandy has been amazing and we have been very impressed with your services
Thank you for your support and care
Mr M, Client - Stourport On Severn
Thank you for this (visit schedule), it helps me organise, much appreciated.
I would also just like to pass on my immediate thoughts for Jenny (Care Manager) if that's ok?
Woopee yeeha wow. So this is what Caring is actually like. Lorraine and Tracey are absolutely lovely ladies and seem a perfect fit for me. You certainly do seem to know who will suit best. Considering what a fussy and different person I am that is some achievement.
Today Lorraine even manage to unblock an area on my shoulder for a while that had been like it for over 2 years. You cannot imagine what this sort of thing means to me at this stage in my life.
Oh there I go, enough of that.
Mrs G, Client - Kinver
I called on "Home Instead" when my Husband and I needed some support. As I was recovering from an operation I was not able to help him as much as previously. They were with me when he needed to get to hospital and were a great help then.
It's been such a relief to know that assistance is only a phone call away and I would not hesitate to call on them again.
I felt we have had a "trial run" for what may crop up in the future and I know who to call.
Mr M, Clients Son - France
Many thanks to your great team for doing such a great job.
Mrs C, Client - Bewdley
Many thanks for the recent care provisions 1-4 Sept 2015, with Sally. What a lovely lady! An excellent, capable and compassionate carer, I couldn't ask for better - and all delivered with such good humour. We have laughed so much! Along with Vicki, I am more than pleased to have Sally care for me during upcoming holidays for the forseeable future. Thank you.
Mrs M, Clients Daughter - Coventry
Mum and CLIENT are very happy with the care that Tara provides and have built a good rapport with her. We really appreciate the quick response when the visits were increased.
Mrs C, Client - Bewdley
I couldn't be more pleased with your services - very big thank you for your help.
Dr T, Clients POA - Kinver
Many thanks for all your kind care you have given CLIENT over the months. She has settled well in High Lodge but continues to say she is going home tomorrow. Kindest Regards.
Ms L & Mrs H, Clients Daughters - Alveley
To you all at Home Instead. Our greatful thanks for your care of our dear Mum (CLIENT). You were there for her during her last days. An extra special thank you to Lisa and Georgie who were with her during her last few days. God bless you all.
Mrs Y, Clients Daughter - Cookley
All CAREGivers are very nice, overall we are really happy.
Ms G, Client - Blakedown
I'm very happy with the service, Jayne is my CAREGiver and we get on well.
Mrs L & Mr S, Clients - Kidderminster
Our visit went very well, I'm quite pleased. Tara worked solid for an hour and even stayed over once she had signed out, to get to know us better. I'm very satifsfied and think Tara did a grand job.
Mrs S - Clients Wife - Stourport on Severn
I'm very happy with the service; Etain and Mark are my regular CAREGivers. They both have different ways of caring for *CLIENT* which is nice. I wish I could have Home Instead Senior Care all the time.
Mrs W, Clients Daughter - Belbroughton
I think my Mum enjoyed the first visit, Lisa was the CAREGiver and she had lots in common with Mummy.
Mr W, Client - Bewdley
Me and Rob get on very well. I was a bit dubious about someone I didn't know coming into my home, but I have been pleasantly suprised.
Dr T, Clients POA - Kinver
Thank you for your kind care
Mr N, Clients Son - London
I would like to thank you both and the excellent carers for everything you have done for us all over the past number of months
Mrs D, Clients Daughter - Chaddesley Corbett
I just wanted to thank you for the kindess and care that your team provided for my Mother in her final weeks. The family were very aware of the personal touches that Carole, Amanda, Sharon and Tina showed to our precious Mother.
Thank you also to both you and Caroline in the speed at which you enabled the care service to be provided. I was also deeply touched to see you there at her funeral. I am most grateful to you.
Mrs W, Clients Wife - Blakedown
I would like to take the opportunity to thank you for your help in 2014. It is extremeley difficult to find the right kind of care for someone like CLIENT, who has always preferred their own company. Home Instead is a good solution.
I never expected that it would become impossible to take CLIENT out in the car or go for walks with him but he still needed the exercise. CLIENT has always found it difficult to make social contact with people. Yet he has found an ideal companion in Rob. I cannot praise Rob's skill highly enough
A heartfelt thanks to you all not only from me but also the rest of our family.
Ms H, Clients Daughter - Australia
Mum had a lovely time with Jayne, it was a great boost to her state of mind. Laura, thank you again for your kindness towards my Mum, I am most grateful.
Mrs E, Clients Daughter - Kidderminster
We are very happy with Jayne - she is so funny. Both my Laura and Adam think she's great as well and you know how judgemental children are ! We leave each a lot of notes and this is helpful. My mum can tell me one thing which I can't always believe, so I can get this verified with Jayne.
Mr J Pound, Client - Cookley
Both my wife and I relly 'gel' with Vanessa and are particularly appreciative that she will see what needs doing with request (SIC)
Mrs J Groves, Client - Stourport on Severn
Home Instead provide the best level of care that I have ever received and has some outstanding staff members
Mr J Hughes, Client - Chaddesley Corbett
I have been with Home Instead senior care since April 2016. I think that all aspects of Home Instead senior care is excellent. I personally cannot fault them in any way. Very Professional, caring, helpful and reliable.