Home Instead Reaches a New PEAQ

Local care provider, Home Instead Senior Care has received the thumbs up from its clients and CAREGivers, achieving outstanding satisfaction scores for its service and job satisfaction.

The company, which is part of a national network, utilises a unique satisfaction survey called PEAQ (Pursuing Excellence by Advancing Quality) to gather feedback from their clients and CAREGivers to ensure they maintain their standards of excellence.

Feedback from the survey has been outstanding with nine out of ten of clients saying they would recommend Home Instead to a friend and more than 90% of CAREGivers feeling happy and supported in their work.

The company has been recently revealed as England’s no.1 home care provider for older people by the UK’s leading healthcare information specialist, Laing & Buisson and the satisfaction survey results are an affirmation of this.

Local owner of Home Instead, explains how their commitment to customer satisfaction is the key to continuing success, “The point of the PEAQ survey is to find out if there is anything else we can do to further improve the experiences of our caregivers and staff. The results have been very pleasing.”

“We are determined to maintain our standards of excellence and the ongoing feedback from PEAQ proves that we are doing that day in, day out. This is a fantastic achievement and we are proud that we are making a difference to older people’s lives in our local community.”

Chris Lye & colleagues, flanked by Home Instead's co-founders.
Chris Lye & colleagues, flanked by Home Instead's co-founders.

Ipswich Outstanding Team
Family welcoming a Home Instead care manager into their home