Home Care Manager has a Head for Business

The manager of an Ipswich home care company credits the MBA she is undertaking at Suffolk University with her meteoric rise to success. Joanna McCall started work as care co-ordinator at Home Instead Senior Care in November 2012 and she hasn’t looked back. Less than six months later she was promoted to deputy manager, and in November 2017 she took on the role of general manager, overseeing a large team of office staff and caregivers.

The 47-year-old mum of three started a Masters of Business Administration in 2016, and says it has greatly contributed to her success. She said: “I think the master’s degree has definitely played a big part in my progression from care manager to general manager, as it has taught me all the ins and outs of running a business. Home Instead has given me the time to go to university on a Wednesday afternoon, which has been a big help, and I also do a lot of it in my spare time.”

Joanna, from Copdock, joined Home Instead Ipswich after meeting owner Chris Lye whilst giving him a tour of the care home she previously worked in. “I had been thinking it might be time for a change, so I contacted him to see if he had any openings and it went from there,” she said.

“I was attracted to Home Instead because of how caring it is, and how differently it does everything. The tagline is ‘changing the face of ageing’ and it really lives up to that. I was very impressed by the standard of care – I thought it was the kind of thing I would want for my own grandmother.”

Just a few weeks after Joanna took over as general manager Home Instead Ipswich was inspected by the Care Quality Commission (CQC), and in January this year received the top rating of outstanding. She said: “It was amazing. I had really been building up to it since 2013, as we hadn’t been inspected since then."

“It was an incredible feeling as it was everything I had worked for over four years. I almost felt like I had a hangover afterwards – a CQC hangover! But when you read the report it’s not about me, it’s about the people out there doing it. I see myself as a conductor, and everyone in the ‘orchestra’ does a brilliant job.”

The CQC report praised the ‘dynamic leadership demonstrated at all levels’ and said the manager ‘promoted the highest standards of care and support, delivered by an extremely passionate and highly motivated workforce’.

Ipswich Outstanding Team
Family welcoming a Home Instead care manager into their home