Ex Army Officer Takes Charge of New Recruits

Graham flanked by two CAREGivers

Graham flanked by two CAREGivers

Likening his previous role in the army to being a military social worker, Graham Drury (43), from Woodbridge caught the bug for caring when he worked as a military Welfare Officer. He joined the team Home Instead Senior Care team in Ipswich just over a year ago and has already been promoted to Head of CAREGiver Experience, where he looks after all new recruits.

As a Welfare Officer for his regiment, Graham looked after 600 personnel and their families After fundraising and organising numerous trips for families of soldiers at war, Graham was awarded the Meritorious Service Certificate, which is given to individuals who demonstrate outstanding performance or achievement in their roles.

Graham’s new role at Home Instead was developed specifically for him to make the most of his team building and support skills. Graham’s role sees him mentoring 70 CAREGivers, ensuring that they are happy, taking on board their needs and wants and developing their careers through further training.

Since his promotion, just 4 months ago, Graham has mentored two caregivers to allow them take on training roles and helped Home Instead to achieve an outstanding CAREGiver engagement score of 91% - a survey which includes their thoughts on training and development, leadership and support and general satisfaction in their job.

Owner of Home Instead Chris Lye, added, “Whilst Graham was working in the military it was his responsibility as the Welfare Officer, to boost team morale and look after the welfare of his comrades and this is something he has continued to do with his colleagues since he joined the team. Graham supports his team 100% and offers an open door policy to all. Since Graham has come on board he’s made a real difference to the morale of our team, I feel we have a happier team who are really excited about their future in care.”

Ipswich Outstanding Team
Family welcoming a Home Instead care manager into their home