Testimonials

The Best Care Agency in the World and Universe! - Clients Wife, Ipswich

Home Instead provided fantastic care of my mother over a period of about 5 years, until Mum unfortunately had to move into a home. I relied totally on them in caring for Mum at her home including providing all her food, cleaning her house and taking her to appointments. They were compassionate, dedicated, completely reliable and always went the extra mile. Mum had a wonderful time with them, singing songs, going out and about, playing games, having a laugh, etc. It was lovely to see her grow under their care. I am looking to employ them again to visit Mum in her care home and give her some one-to-one care. I would thoroughly recommend the Home Instead service from their wonderful CAREGivers to the responsive, dedicated, and friendly office staff, in fact, I have already recommended them several times. ’’

Clients Daughter - Ipswich

As a new client to Home Instead, I wanted to record my thanks for the wonderful and professional service I have received to date. It was an incredibly daunting process looking for a reliable and very caring company to look after my very elderly mother. Thankfully, I found Home Instead! After sifting through multiple adverts and private carers being interviewed, I soon realised this company is well organised from the top down to their carers. I am always kept up to date and have IT access to read their carers notes following their daily visits, this has provided our family with the reassurances we desperately needed. This care package was put into place quickly and efficiently during the pandemic and also the Christmas holidays, following discharge from a residential nursing home.

Clients Daughter in law - Ipswich

All the staff and carers at Home Instead have been wonderful, accommodating, thoughtful, and extremely professional. They have all been friendly and reassuring, the carers my mother-in-law had attended to her needs in a caring and respectful way. She thought they were all friendly and enjoyed their company. As a family, we would have no hesitation in recommending Home Instead to anyone needing the services of a care agency. Thank you Home Instead.

Clients Son - Ipswich

Having been Dad's live-in carer for six months it wasn't easy to hand over! Home Instead made it so much easier than I thought. The care he gets is amazing. It has helped me so much too. A very big thank you.

Clients Daughter - Ipswich

I cannot thank all of the caregivers enough for the amazing care they have given my mum over the last 3.5 years. I wholeheartedly recommend this office's group of carers who have all gone over and above to provide support and help for both Mum and myself. Thank you also to all the office staff for their patient manner and help in all the organising to help provide Mum with continuity of carers, through all these difficult times. You have all made a very positive difference to Mum's life enabling her to have a very happy time whilst she was able to stay in her own bungalow. Thank you all.

Clients Son - Felixstowe

Having been Dad's live-in carer for six months it wasn't easy to hand over! Home Instead made it so much easier than I thought. The care he gets is amazing. It has helped me so much too. A very big thank you.

Clients Daughter - Ipswich

My mother had carers from Home Instead for over 3 years, before she went into a care home recently. The carers are well trained and professional, who ensured they met my mother’s needs with respect and sympathy. Mum got to know the carers who visited frequently, very well, so she looked forward to their visits on a social basis as well as a practical one. There were occasions when the carers stayed beyond their time limit if they were waiting for a paramedic and Mum was distressed. The office team is efficient. Communication by phone or email was easy, with a quick response to queries or requests. My mother and I are grateful for the professionalism and kindness of the Home Instead team.

Clients Daughter

Home Instead (Ipswich, Woodbridge & Felixstowe) have provided carers/companions for my mother over the last year since my father died. 

The company has been incredibly flexible and the carers are fantastic. They go above and beyond to make sure that she is happy and has everything she needs. 

I would thoroughly recommend them.

Clients Son - Ipswich

Home Instead in Ipswich helped my father to look after my mother in her final years and were the obvious choice now that he in turn needs more assistance than his family can provide, in order to stay in his own home as he wishes. 

We knew that we would have none of the concerns that first-time users of their services might have. For example: How will my parent be with strangers? They won’t be strangers for long - he looks forward to and really enjoys carers’ visits and their cheerful positivity. 

What exactly will they do? They are really flexible and provide whatever support is requested or most appropriate on the day. Do they really care or are they just doing their jobs? They certainly do care. They are lovely people who do this job because they want to do it, although there are many easier alternatives. 

Are they value for money? Yes - definitely. They are hard-working, multi-skilled and provide good companionship, at a reasonable rate. (Son of) A happy client.

Client - Ipswich

I'm never going to forget you. Thank you for everything that you do for me

Wife of Client - Ipswich

All the Folk who are on the other end of the telephone in the office, are always so helpful, kind, caring, empathetic, genuine, understanding and very patient.
They all have a lovely manner about them, which is so much appreciated, especially by myself

Wife of Client - Ipswich

The Best Care Agency in the World and Universe! Because you employ the best, most professional, genuine, caring, kind people.

Training is the best, and you match up perfectly, the right Carer to care for each Client impeccably.

Sister of Client - Ipswich

I find Home Instead a quality care provider. I find the service and CAREGivers very efficient, reliable, flexible, understanding and motivated. The attitude and support of the CAREGivers we have been matched up with is excellent. The attitude and support of the office and management is excellent and they make a difficult life manageable, Thank you very much

Son of client - Ipswich

Home Instead have cared for my parents for the last 18 months and have proven very reliable and consistent with their support. In addition, they have been very flexible with day to day tasks and on occasion, dealt with some difficult circumstances. They formed excellent trusting relationships with my parents.

Friend of Client - Ipswich

Home Instead have proven themselves to be professional, compassionate and caring. I cannot fault the care and understanding from both the Care Co-Ordinators and daily carers, given to an old friend. They are always available to discuss any concerns, arrange appointments and make sure in-home care has been completed by going that extra mile to ensure an old friend is comfortable, safe and, moreover, happy to give me peace of mind. A big thank you to all the staff.

Sam C - Felixstowe CAREGiver

This company really is the best care company to work for, I wish that I had come to Home Instead years ago, but I am here now and I feel like I am part of a big caring family. I feel Home Instead always put clients and staff needs first. The ladies and gentlemen in the office are absolutely amazing at their jobs and when you're matched with clients it always works out for the good of the client. Home Instead have matched me with some wonderful clients and I absolutely love going to visit them as they are always happy to see me. The training this company provides is amazing as well and the online training is good too. So if you are looking for a job in care please come work for Home Instead they really are the best.

Ipswich Based Client

How would we have managed without the help of Home Instead? Since their CAREGivers started visiting us in 2016, they have provided us with the care and support we so desperately need. They help with household chores such as ironing, cleaning, cooking but above all they are companions for my husband. They 
are very professional, arriving on time with a smile on their faces. The management team is first class with the telephone being answered promptly and requests for a change in our schedule being dealt with.

Clients Daughter, Kesgrave

Mum is physically disabled and Dad has mild Alzheimer's. For the past year, Home Instead have provided assistance to allow my parents to live in their own home with dignity and comfort. The caregivers were professional, reliable and lovely to them. They became a welcome part of my parents' daily routine, 
bringing friendship alongside the practical care. I particularly commend their efforts during the pandemic, they never once let them down; our family's gratitude to all their care team.

Clients Husband, Felixstowe

Having (Home Instead) gives an injection of life into the home and it is lovely to sit downstairs and hear my wife laughing with the CAREGivers.

Client's wife, Hadleigh

I can ring up and speak to anyone, they will sort out my problem or pass me to someone who specialises in what I am asking. All the staff are wonderful and so very caring. I have two different girls who help me to look after my husband, who has dementia and is hardly able to walk, also they really care how I am managing!

Client's daughter, Martlesham, Ipswich

Mum has been having CAREGivers from Home Instead Senior Care coming to help her morning and evening for almost a year. We cannot fault the care and consideration given to mum and she has built up a strong relationship with her main CAREGiver. We have no complaints at all and wouldn't hesitate to recommend the company to anyone else.

Client's wife, Felixstowe

Home Instead Senior Care provide a friendly and reliable service with a regular CAREGiver. In the event of a new CAREGiver coming to be with my husband they are always introduced in advance. Care is regularly reviewed every three months. Both office staff and CAREGivers are always helpful and pleased to be adaptable when necessary.

Client in Kesgrave, Ipswich

I have been completely satisfied with the care I have received over the past year. I feel that the management team take my care seriously and are attentive to my needs. The CAREGiver that work with me are kind and hard working. One in particular has become a friend. I have recommended Home Instead to a friend and he is now happily supported each week. I would not hesitate to recommend Home Instead again.

Client's daughter, Felixstowe

Home Instead have always been extremely supportive and we like the CAREGiver very much. The office staff are also extremely helpful in re-arranging visit times and general information. I like the fact that the same CAREGiver comes out to see my mother in law every time. I would not hesitate to recommend Home Instead to other friends and family.

Client's daughter, Woodbridge

We had a very thorough initial consultation with the Home Instead manager to find out my mother's needs. Then a potential CAREGiver was chosen and introduced, when this first person did not especially suit my mother, a new CAREGiver was brought in. This new person suits my mother very well. We have just had our six month check and we are very pleased at the personal service that Home Instead in Ipswich offer. We also know that, if in the future my mother needs more hours or different care this could easily provided.

Client's daughter, Ipswich

The staff from Home Instead who care for my mother who has Alzheimer's are fantastic care professionals. They work closely with me and mum to ensure her needs are met which enables her to remain healthy and safe in her own home. As well as caring for her and the home physically they go out of their way to ensure she continues to be stimulated mentally, to get exercise and take her on trips out which are lots of fun. When I cannot be there for mum I know she is in the best hands I know who will love and care for her as I do.

Client's husband, Woodbridge

I would not hesitate to recommend Home Instead Senior Care to anyone that's asks about them. I have found them excellent in all respects of the way they carry our all their duties.

Client's Wife - Ipswich

My husband has had CAREGivers since February 2015 for personal care, we find they are very kind, caring, lovely people and nothing is too much for them. They are very good. We would recommend to anyone. Home Instead Senior Care, thank you for an excellent service.

Clients Daughter - Ipswich

Home Instead (Ipswich, Woodbridge & Felixstowe) have provided Dad with wonderful care and support. He looks forward to visits and the warm companionship caregivers provide, with many adding a personal touch. The support provided has allowed Dad to maintain his independence and help regain his self-confidence. Communication with the office team has been excellent. They are easy to contact, inform me of any material developments and help to organise chaperones to and from appointments, which helps me greatly. The app also allows me to see the interactions from each visit. I am very happy with the care provided.

Clients Daughter - Ipswich

My mother had carers from Home Instead for over 3 years, before she went into a care home recently. The carers are well trained and professional, who ensured they met my mother’s needs with respect and sympathy. Mum got to know the carers who visited frequently, very well, so she looked forward to their visits on a social basis as well as a practical one. There were occasions when the carers stayed beyond their time limit if they were waiting for a paramedic and Mum was distressed. The office team is efficient. Communication by phone or email was easy, with a quick response to queries or requests. My mother and I are grateful for the professionalism and kindness of the Home Instead team.