Our Care Professionals
We changed the job title of our CAREGivers to Care Professionals in early 2022, to better reflect the commitment, expertise and professionalism that our caregiving team demonstrate every day.
Our Care Professionals and Live-In Care Professionals are employed by us and are positioned right at the heart of our service. They are incredibly compassionate, dependable and caring group of individuals, who come from all walks of life, and are driven to provide the highest quality of care for their elderly clients.
We are thrilled that many of our Care Professionals have moved on to join our office support team, with some progressing to leadership roles within the company, as you will read below.
Franchise Owners - Chris & Susanna Lye
Chris founded the Ipswich office of Home Instead with his wife Susanna in 2009 , and is responsible for the overall leadership and direction of the company. He is passionate about empowering people to fulfil their potential and committed to changing the face of aging, through the delivery of high quality care and support in your own home.
Chris has many years management experience in senior roles working for a large multinational company and holds a BSc (Hons) Degree and a Masters in Business Administration. As well as being a representative on Home Instead's national Franchise Exchange Council, he provides business coaching and mentoring to small enterprises in the local area.
He is a keen sportsman and a devoted husband and father to two daughters.
General Manager - Joanna McCall
Joanna joined Home Instead Senior Care in November 2012. She is responsible for the overall management of our growing company, ensuring compliance with the Care Quality Commission's (CQC) regulations and Home Instead’s standards in all aspects of care. Joanna shares the CQC title of Registered Manager for our service with our Head of Care.
Following an earlier career in the city, for the three years prior to joining Home Instead Joanna was the administration manager at large Nursing Home in Kesgrave, Ipswich. She holds a Level 5 Diploma in Leadership for Health and Social Care, and completed an MBA at Suffolk University Business School in 2019. Joanna is also on the steering committee of the Suffolk Association of Independent Care Providers.
Joanna lives with her husband and 3 children, and greatly enjoys singing, sewing, reading, walking and spending time with her family. Joanna is also a committee member of L’Arche Ipswich, a local charity that supports individuals with learning disabilities to live in a community together and is a Governor at St Albans Catholic High School in Ipswich.
Head of Care - Anne Belton
Anne joined Home Instead as a CAREGiver in 2015 and in 2017 joined the office team, where she progressed quickly through various roles. Anne now holds the position of Head of Care and shares the CQC Registered Manager responsibility for our service with our General Manager.
As Head of Care, she oversees all aspects of our service, ensuring our clients and their families receive the highest quality of service, and our office administrative team are fully supported in their roles. Anne has a Level 5 Diploma in Leadership for Health & Social Care.
Anne enjoys driving, reading and visiting different places.
Head of People - Mukti Patel
Mukti was appointed the role of HR Officer in September 2016, and was further promoted to 'Head of People' in 2018. Mukti is responsible for recruiting outstanding individuals to join our growing team of CAREGivers, as well as providing general HR support and advice to the entire business, together with proactively enhancing our employee experience.
Mukti has several years’ experience working at a managerial level within the retail sector. Deciding on a change of career, Mukti joined Home Instead Senior Care initially as a CAREGiver in early 2016, before her appointment and subsequent progression in the office team.
Mukti relocated from London to Felixstowe in 2012, and she enjoys travelling, socialising and learning about different cultures.
Head of Community Engagement - Wendy Chard
Wendy joined us in 2013, holding the position of Client Services Manager for seven years. In 2020 Wendy started a new role for the company as Head of Community Engagement, in which she reaches out into our local communities to create awareness of our services and also seek out other services that could be beneficial for our clients and their families.
Wendy is well known across health and social care organisations locally, coming to Home Instead from the Alzheimer's Society, where she was both a Dementia Support Worker and Group Facilitator. She brings a wealth of knowledge and experience to our team and is very resourceful to find solutions to setting up care in one's own home.
Wendy greatly enjoys walking, dancing, and watching movies. She is also a great lover of animals, having kept ducks, cats, dogs, and horses in the past. Wendy has a telescope and enjoys watching the stars on a clear night, to relax after a busy day.
Senior Client Services Representative (Coastal) - Naomi Seston
Naomi joined Home Instead as a CAREGiver in 2015 and has since progressed to the office team where she holds the position of Client Services Representative for Woodbridge, Felixstowe, Wickham Market, and the surrounding rural areas. Naomi conducts care consultations with prospective clients, quality assurance visits, and liaises with our clients and their families to ensure they receive the highest quality of service.
Naomi has many years of experience working in care, primarily in residential and nursing care homes, and shares our passion for providing an outstanding and bespoke service to her clients.
Most of Naomi's time is taken up by her young family, but she also enjoys bingo and watching movies.
Client Services Representative (Ipswich) - Latitia Fadeyi
Latitia joined Home Instead in early 2021 as a CAREGiver and in mid-2021 progressed to the office team, to take the position of Client Services Representative. She conducts care consultations with prospective clients, quality assurance visits, and liaises with our clients and their families to ensure they receive the highest quality of service.
Latitia has previous experience in Retail, Customer Service and Events management.
Latitia enjoys walking her dog, going to the gym and loves music and watching films.
Care Coordinator (Ipswich) - Teri Sadler
Teri joined Home Instead when the Ipswich office first opened in 2009. She is responsible for the smooth running of the service across Ipswich and the surrounding villages.
Teri has a wide-range of experience in care, having worked for more than twenty years in the sector in Ipswich and Felixstowe. She started her career in care as a carer, rising to the position of Registered Manager. Teri has completed her Level 4 NVQ HSC and LEVEL 4 NVQ Registered Managers Award (Adults).
She has one son, and enjoys spending time with her family, travelling abroad and fine dining.
Care Coordinator (Coastal) - Dawn Harris
Dawn joined Home Instead as a CAREGiver in 2018 and in 2020 progressed to the office team, where she holds the position of Care Coordinator, ensuring the smooth running of our service in Woodbridge, Felixstowe, Wickham Market and the surrounding rural areas.
As well as her extensive caregiving knowledge gained with Home Instead, Dawn has many years of customer service experience with one of the UK’s major supermarkets, where her varied roles have included supervising checkout teams and working within the pharmacy department.
Dawn loves animals, especially dogs, and enjoys reading, walking, the occasional pampering session and having active days out with her children.
Senior Care Team Leader (Coastal) - Louise Snell
Having worked for us in 2010, Louise re-joined the Home Instead team in 2018 working as a CAREGiver and Weekend Service Supervisor. In 2019 Louise progressed to the office team, where she now holds the position of Senior Care Team Leader, responsible for the training, retention and supervision of our caregiving team in Woodbridge, Felixstowe, Wickham Market and the surrounding villages.
Louise has over ten years’ experience working within the care sector and also holds a NVQ Level 3 in Promoting Independence.
In Louise’s spare time she is a keen seamstress specialising in curtains and soft furnishings. Louise has 2 children and enjoys spending quality time with her family and friends, walking and visiting the cinema.
Care Team Leader (Ipswich) - Kirsty Kennedy
Kirsty joined Home Instead in early 2022 as our Care Team Leader for the Ipswich Area. Kirsty is responsible for the training, retention, and supervision of our growing caregiving team in the Ipswich area.
Kirsty has worked in Health and social care for over 20 years. She has completed her NVQ levels 2 and 3 in Health and Social Care. Kirsty more recently qualified to become an NVQ accessor and has been delivering training for 6 years in her previous job role.
Kirsty enjoys running and spending time with family and friends, including her cat named Willow.
Business Administrator - Jess Eaton
Jess joined Home Instead in early 2017 as a CAREGiver, progressing to the office two years later. She currently hold the position of Business Administrator, responsible for providing a high level of support to our Head of People in the recruitment, retention and engagement of our growing team of Care Professionals.
Jess has completed her level 3 in health and social care at Suffolk college.
Jess' hobbies include reading, shopping, walking, diamond art, spending time with family and her dog.
Quality Specialist (Ipswich) - Violeta Motekaitiene
Violeta joined Home Instead in 2019 as a CAREGiver and subsequently progressed to the office, where she holds the position of Quality Specialist for the Ipswich area.
Violeta is responsible for a variety of quality-led activities, ensuring our clients and Care Professionals receive the quality care and support that are the hallmarks of Home Instead's service.
Violeta enjoys photography, knitting, movies and travelling.
Finance Administrator & PA to Chris Lye - Claire Martin
Claire rejoined the Home Instead team in 2016, having worked with us prior in 2011 as a Care Coordinator. Claire is responsible for the financial administration of the company, including client invoicing, payroll and accounting, and providing PA support to Chris Lye.
Prior to starting her family, Claire worked within the care sector at a young age, and then went on to administration and secretarial roles and worked as a Clinic Manager for a well known laser eye company. Claire holds her NVQ Level 2 and 3 in Business Administration.
Claire lives in Ipswich with her husband and two daughters. Claire enjoys family life, good food and spending time socialising with friends. Claire is a voluntary committee member of her daughters preschool, where she holds the position of Chairperson.
Marketing Coordinator - Sophie Martin
Sophie joined Home Instead in early 2018 as a CAREGiver and in mid-2021 progressed to the office team, to take the position of Marketing Coordinator. She is responsible for the company’s digital marketing communications and public relations activities, which share our culture, values and mission with the local community.
Sophie previously worked for a local freight forwarder and has completed an Intermediate Level Apprenticeship in Team Leading and an Apprenticeship in International Trades and Logistics operations.
Sophie enjoys long walks, listening to music and spending time with her family.
Office Care Auditor - Lucy Merritt
Lucy joined the Home Instead team in September 2021 and has taken on the new position of Office Administrator. Lucy is responsible for auditing our daily care notes and ensuring that we are as responsive as possible to our client's needs and supporting our Care Professionals.
Lucy studied Bio Veterinary Science and has previous experience in hospitality.
Lucy loves animals, playing sports, and learning new things through research.
Care Team Trainer - Sarah Chamberlain
Sarah was previously a primary school teacher before she returned to Home Instead in mid-2021 having worked for us previously as both a CAREGiver and a CAREGiver Leader.
As Care Team Trainer, Sarah is responsible for the orientation days of our new Care Professionals' induction program, sharing the values and ethos at the heart of our unique home care service.
Sarah's hobbies include reading, especially crime/mystery novels, speedway and other motorsport, music, cross stitch, tapestry and water-colour painting.
Weekend Service Coordinator - Claire Boakes
Claire joined the Home Instead caregiving team in 2017 and in 2019 took on the additional responsibility as Weekend Service Coordinator. She is responsible for the continuity of our service over the weekend.
Claire enjoys reading, watching films and spending time with her family.