Our Amazing CAREGivers
Our amazing CAREGivers are right at the heart of our service.
They are incredibly compassionate and dependable individuals, who come from all walks of life and are driven to provide the highest quality of care for their elderly clients.
We are thrilled that many of our CAREGivers have moved on to join our office support team, as you will read below.
Franchise Owners - Chris & Susanna Lye
Chris founded the Ipswich office of Home Instead with his wife Susanna, and is responsible for the overall leadership and direction of the company. He is passionate about empowering people to fulfil their potential and committed to changing the face of aging, through the delivery of high quality care and support in your own home.
Chris has many years management experience in senior roles working for a large multinational company and holds a BSc (Hons) Degree and a Masters in Business Administration. As well as being a representative on Home Instead's national Franchise Exchange Council, he provides business coaching and mentoring to small enterprises in the local area.
He is a keen sportsman and a devoted husband and father to two daughters.
General Manager - Joanna McCall
Joanna joined Home Instead Senior Care in November 2012. She is responsible for the overall management of our growing company, ensuring compliance with the Care Quality Commission's (CQC) regulations and Home Instead’s standards in all aspects of care. Joanna shares the CQC title of Registered Manager for our service with our Head of Care.
Following an earlier career in the city, for the three years prior to joining Home Instead Joanna was the administration manager at large Nursing Home in Kesgrave, Ipswich. She holds a Level 5 Diploma in Leadership for Health and Social Care, and completed an MBA at Suffolk University Business School in 2019.
Joanna lives with her husband and 3 children, and greatly enjoys singing, sewing, reading, walking and spending time with her family. Joanna is also a committee member of L’Arche Ipswich, a local charity that supports individuals with learning disabilities to live in a community together and is a Governor at St Albans Catholic High School in Ipswich.
Head of Care - Anne Belton
Anne joined Home Instead as a CAREGiver in 2015 and in 2017 joined the office team, where she progressed quickly through various roles. Anne now holds the position of Head of Care and shares the CQC Registered Manager responsibility for our service with our General Manager.
As Head of Care, she oversees all aspects of our service, ensuring our clients and their families receive the highest quality of service, and our office administrative team are fully supported in their roles. Anne has a Level 5 Diploma in Leadership for Health & Social Care.
Anne enjoys driving, reading and visiting different places.
Head of People - Mukti Patel
Mukti was appointed the role of HR Officer in September 2016, and was further promoted to 'Head of People' in 2018. Mukti is responsible for recruiting outstanding individuals to join our growing team of CAREGivers, as well as providing general HR support and advice to the entire business, together with proactively enhancing our CAREGiver experience.
Mukti has several years’ experience working at a managerial level within the retail sector. Deciding on a change of career, Mukti joined Home Instead Senior Care initially as a CAREGiver in early 2016, before her appointment and subsequent progression in the office team.
Mukti relocated from London to Felixstowe in 2012, and she enjoys travelling, socialising and learning about different cultures.
Head of Community Engagement - Wendy Chard
Wendy joined us in 2013, holding the position of Client Services Manager for seven years. In 2020 Wendy started a new role for the company as Head of Community Engagement, in which she reaches out into our local communities to create awareness of our services and also seek out other services that could be beneficial for our clients and their families.
Wendy is well known across health and social care organisations locally, coming to Home Instead from the Alzheimer's Society, where she was both a Dementia Support Worker and Group Facilitator. She brings a wealth of knowledge and experience to our team, and is very resourceful to find solutions to setting up care in one's own home.
Wendy greatly enjoys walking, dancing and watching movies. She is also a great lover of animals, having kept ducks, cats, dogs and horses in the past. Wendy has a telescope and enjoys watching the stars on a clear night, to relax after a busy day.
Finance Administrator & PA to Chris Lye - Claire Martin
Claire rejoined the Home Instead team in 2016, having worked with us prior in 2011 as a Care Coordinator. Claire is responsible for the financial administration of the company, including client invoicing, payroll and accounting, and providing PA support to Chris Lye.
Prior to starting her family, Claire worked within the care sector at a young age, and then went on to administration and secretarial roles and worked as a Clinic Manager for a well known laser eye company. Claire holds her NVQ Level 2 and 3 in Business Administration.
Claire lives in Ipswich with her husband and two daughters. Claire enjoys family life, good food and spending time socialising with friends. Claire is a voluntary committee member of her daughters preschool, where she holds the position of Chairperson.
Client Services Representative (Ipswich) - Ali Wright
Ali started work for Home Instead as a CAREGiver and has since progressed to the office team where she holds the position of Client Services Representative for Ipswich and the surrounding rural areas. Ali conducts care consultations with prospective clients, quality assurance visits, and liaises with our clients and their families to ensure they receive the highest quality of service.
Ali has many years experience working within care and previously worked within retail management.
Ali has two young children and enjoys spending time with her family. Ali also enjoys supporting her local football team, walking and listening to music.
Client Services Representative (Coastal) - Naomi Seston
Naomi joined Home Instead as a CAREGiver in 2015 and has since progressed to the office team where she holds the position of Client Services Representative for Woodbridge, Felixstowe, Wickham Market and the surrounding rural areas. She conducts care consultations with prospective clients, quality assurance visits, and liaises with our clients and their families to ensure they receive the highest quality of service.
Naomi has many years working in care, primarily in residential and nursing care homes, and shares our passion for providing an outstanding and bespoke service to her clients.
Most of Naomi's time is taken up by her young family, but she also enjoys bingo and watching movies.
Care Coordinator (Ipswich) - Teri Sadler
Teri joined Home Instead when the Ipswich office first opened in 2009. She is responsible for the smooth running of the service across Ipswich and the surrounding villages.
Teri has a wide-range of experience in care, having worked for more than twenty years in the sector in Ipswich and Felixstowe. She started her career in care as a carer, rising to the position of Registered Manager. Teri has completed her Level 4 NVQ HSC and LEVEL 4 NVQ Registered Managers Award (Adults).
She has one son, and enjoys spending time with her family, travelling abroad and fine dining.
Care Coordinator (Coastal) - Louise Snell
Louise re-joined the Home Instead team in 2018, working as a CAREGiver and Weekend Service Supervisor, having previously worked for us in 2010 as a CAREGiver. In 2019 Louise progressed to the office team, where she holds the position of Care Coordinator. She is responsible for the smooth running of the service in Woodbridge, Felixstowe, Wickham Market and the surrounding villages.
Louise has over ten years’ experience working within the care sector and also holds a NVQ Level 3 in Promoting Independence.
In Louise’s spare time she is a keen seamstress specialising in curtains and soft furnishings. Louise has 2 children and enjoys spending quality time with her family and friends, walking and visiting the cinema.
Quality Specialist (Coastal) - Nicola Seston
Nikkii joined us as a CAREGiver in 2017 and subsequently progressed to the office team in 2018, where she holds the position of Quality Specialist for the coastal area. Nikkii is responsible for a variety of quality-led activities, focussed on providing our clients and CAREGivers with the highest quality of service.
Nikkii has over ten years’ experience working within the care sector, having worked for adults with Learning Disabilities and vulnerable adults in sheltered accommodation. She has completed her NVQ Level 2 and her QCF level 3 Qualification in Health & Social Care.
In her spare time, Nikkii enjoys supporting her local football team, watching films, playing bingo and spending time with her family.
CAREGiver Leader (Coastal) - Louise Chilvers
Louise joined Home Instead as a CAREGiver in early 2019 and progressed quickly to the role of CAREGiver Leader. She is responsible for the training, retention and supervision of our caregiving team in the coastal area.
Prior to starting with us, Louise worked in both a residential care home setting and in a nursing home. She held positions as a carer and was responsible for training.
Louise enjoys singing and has been a member of a choir, she also likes to cook and loves to travel abroad on holiday.
CAREGiver Leader (Ipswich) - Denise Stacey
Denise re-joined Home Instead as a CAREGiver in early 2020 and progressed quickly to the role of CAREGiver Leader. She is responsible for the training, retention and supervision of our caregiving team in Ipswich and the surrounding rural areas.
With more than 35 years' experience in care both professionally and supporting family members, Denise has a wealth of experience to draw on, together with a Level 3 NVQ in Health & Social Care. She is passionate about supporting people in their own homes and sharing her knowledge with new CAREGivers joining our team.
Denise loves gardening and takes great pride in how her garden looks. She also enjoys reading and likes to spend her free time with her daughter and family.
Business Administration Apprentice - Libby Prior
Libby joined us as a Business Administration Apprentice in February 2020, under the government's apprenticeship scheme. She works alongside Mukti, our Head of People.
Already qualified with an NVQ L2 and NVQ L3 in Health & Social Care, Libby has work experience with Leading Lives, all of which demonstrates her passion and commitment to a career in care. She also volunteers a the National Citizens Service and has been in the local Police Cadets since her early teens.
Libby likes to spend time with her family, walking her dog and travelling.
Alzheimer's Trainer - Lynda Oates
Lynda joined the team as a CAREGiver in 2010 and leads Home Instead's Alzheimer's CARE Program, a City & Guilds certificated training course undertaken by all our employees.
Lynda's experience was built from caring for elderly relatives and also her son. Soon after joining Home Instead as a CAREGiver, she won the prestigious Dementia Carer award for the East of England, as part of the Great British Care Awards. Lynda is passionate about educating people with the skills to support those living with memory loss.
Lynda enjoys shopping, gardening, eating, swimming and travel, and more recently the adrenalin rush of sky-diving and flying lessons.
Weekend Service Coordinator - Claire Boakes
Claire joined the Home Instead team in 2017 as a CAREGiver. In 2019, Claire took on the added responsibility of becoming our Weekend Service Coordinator. She is responsible for the continuity of our service in all areas over the weekend.
Claire enjoys reading, watching films and spending time with her family.