About Us

Who are we?

Home Instead’s Ipswich, Felixstowe & Woodbridge office is owned by husband and wife, Chris and Susanna Lye.

Chris and Susanna both have strong associations with Suffolk and, since opening the office in 2009, have held a clear mission of providing the highest standard of care and companionship to older people. Simply put, they strive for the quality of care they would want for their own parents.

What do we do?

Rated "Outstanding" at the most recent inspection by the care regulator, our Home Instead office provides award-winning care, companionship and support to older people, who wish to continue to live in the comfort of their own home.

Our client visits last at least an hour and occur a time determined by the client, and the same CAREGivers provide the service, giving continuity and peace of mind. Our well-trained and engaged CAREGivers are right at the heart of our service and we greatly value their compassion, dependability and care. It is our wonderful team who make our outstanding service what it is today.

Who are our clients and CAREGivers?

Our clients’ needs range from daily assistance with washing and dressing, to help around the house or companionship for just a few hours each week. However, regardless of each clients’ needs, it is our aim to provide the highest standard of tailored, personalised care to every individual who we support.

Our CAREGivers come from all walks of life. Some have worked in care before but the majority have cared for a family member or friend, and wish to provide that support to others in the community. Through our training, nurturing and one-to-one support, our amazing CAREGivers quickly make a huge difference in their clients' lives, as well as enjoying the personal rewards that caregiving brings.

How to contact us?

Whether you are enquiring about care in your home or you are interested in joining our amazing caregiving team, please call us on 01473-272301 or 01394-617558, or click on one of the links to send us a message. We look forward to speaking to you.