Our Outstanding Approach to Home Care in Hinckley

As you explore home care options for your loved ones, it’s crucial to understand that not all home care services are created equal. The care provided varies greatly depending on the provider, their values, and approach to care. At Home Instead in Hinckley, we take pride in our distinct approach to home care, an approach that has earned us an Outstanding rating from the Care Quality Commission (CQC).

Our owner, Craig Mayes, has instilled a culture of empathy, respect, and high-quality care throughout the Home Instead team. Our commitment to these values has placed us in the top 5% of home care providers across the UK.

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Our Outstanding CQC Rating

The Care Quality Commission is an independent regulator of all health and social care services in England. They conduct regular inspections to ensure that care providers are adhering to fundamental standards of quality and safety. An “Outstanding” rating from the CQC is a significant achievement. It signifies that our services are safe, effective, caring, responsive, and well-led and that we consistently deliver high-quality care.

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Our Unique Approach to Care

At Home Instead Hinckley, our approach to care is guided by our mission to enhance the lives of older people. We believe in building genuine relationships with our clients, understanding their needs, and tailoring our services to meet those needs. Unlike traditional home care services, our care plans are highly personalised and are always a minimum of one hour, taking into account the individual’s interests, personality, and medical conditions. This approach means we can provide more than task-based care and build strong relationships with clients and really get to know them as a person and what they enjoy doing.

Our Care Professionals are local and are carefully selected and trained to deliver person-centred care. They do more than just help with daily tasks; they become trusted companions to the older adults they care for. We believe in continuity of care, and so we ensure that each client is cared for by a consistent team of Care Professionals. This allows for a deeper bond between the Care Professional and the client, leading to a more comfortable and enriching experience for the older adult.

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Committed to Community and Quality

Being part of the Hinckley community, we take pride in supporting local events and initiatives that benefit our older adults. We believe in the importance of community connection in enhancing the quality of life of older people.

Moreover, we have an ongoing commitment to improving our services. We regularly seek feedback from our clients and their families to understand their changing needs and ensure our care delivery meets and exceeds their expectations. We are proud to be rated 9.9/10 on homecare.co.uk by clients and family members.

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At Home Instead Hinckley, we are here to help you and your loved ones navigate the journey of ageing with grace, dignity, and joy. If you’re seeking home care services for a loved one, we’d be more than happy to discuss your needs and how we can help.

We firmly believe that everyone deserves a fulfilling life, regardless of their age or health condition. Our approach to home care ensures we deliver on this belief each day. Don’t hesitate to reach out to us to learn more about our approach and values and how we can make a positive difference in your loved one’s life.