Stray FM Radio Listeners Hear Why Home Instead Truly Care


Home Instead who support older people living in their own homes in and around the towns of Harrogate, Ripon and Thirsk, recently featured on local radio Stray FM’s weekly Health & Wellbeing Show.

The Health & Wellbeing show is aired every Tuesday night between 7-8pm and features local organisations in the community who are focused on providing positive health and wellbeing for everyone.

Sheena and Andrew Van Parys, co- owners of Home Instead Harrogate, Ripon and Thirsk have been asked by Stray FM to contribute regularly to the show.

 This week the couple talked about why Home Instead is different from other care providers through their aim to match the requirements of clients to the experiences, interests and personality of their caregiver and to deliver care that has a minimum visit of one hour. This person-centred approach makes a real difference to the quality of care that clients receive. Regular meetings and close contact with clients, their families and their caregivers enables them to provide personalised care that adapts to the changing needs of the client.

The company was very proud to announce on the show that the Home Instead network received the Queen’s Award for Enterprise 2016 in the field of innovation which is the UK’s highest accolade for business success.

The Queen's Award is hugely prestigious and honours the blueprint for care the brand has created, a bespoke model that delivers dignified, quality care in the home for older people. The award from the monarch pays testimony to Home Instead's relationship-led approach, which includes:

  • Homecare visits that typically last a minimum of one hour or longer. 
  • A focus on the value of companionship and trips out alongside practical help with bathing and meal preparation. 
  • CAREGivers and clients matched according to common hobbies and interests.

Home Instead is devoted to delivering care that is based on compassion, professionalism and a real desire to make a difference to the lives of others through care that is not rushed or time constrained.

This approach starts with recruiting the right people in the first place who have the right qualities needed for the role and to pass the ‘Mum’ test- would you be happy for that person to look after your mum?  Part of the recruitment process is the successful attendance and completion of a 4 day ‘Care Orientation Course’ where new recruits are asked to empathise and understand the many conditions that affect older people on a daily basis.

For example: 

Imagine life as an 85 year old... You still live in your own home, somewhere you've lived for a long time, and after an active life you're very keen to remain independent for as long as possible. After a stroke a few years ago, combined with cataracts, your vision isn't great. And with arthritis in your hands, your ability to grip, feel and hold things can make simple tasks a bit tricky. It's not that you need full time care, but a little bit of extra help really does make the day easier for you. 

Sheena and Andrew talked about the above situation during the show and how Home Instead likes to take it one step further by actually simulating it

As well as the simple "Mum Test" (would I be happy for this person to take care of my Mum?), new staff at  are given a couple of pairs of glasses to demonstrate cataracts and partial blindness, some adapted rubber gloves to demonstrate reduced sensitivity and stiffness in the fingers and a few simple tasks to do, to truly feel like you're in the shoes of someone else. 

Home Instead put Stray FM's Beth Parsons through her paces on the Health and Wellbeing Show when she acted out the scenario and wore the glasses and gloves to really feel what it would be like to be that 85 year old lady trying to do her daily activities. Activities such as taking tablets out of a pill box, the simple act of opening the pill box and taking out the tablets becomes so much more difficult and then Beth was asked to write a mock cheque to pay a bill, which proved to be a struggle and took so much more time that normal. This clearly highlights why support visits should be long enough and why Home Instead’s approach to care is so successful, with time given for completion of daily activities that we all take for granted.

To listen to the show click here

To find out more and to contact your local Home Instead in Harrogate call: 01423 774490.

For the Ripon office please call: 01765 530400 and for Thirsk: 01845 440510