Radio Listeners Hear How Home Instead Reach a High PEAQ

Local care provider, Home Instead who support older people living in their own homes, in and around the North Yorkshire towns of Harrogate, Ripon and Thirsk is hoping for the thumbs up this year from its clients and caregivers, achieving outstanding satisfaction scores for its service and job satisfaction.

The company, which is part of a national network, utilises a unique satisfaction survey called PEAQ (Pursuing Excellence by Advancing Quality) to gather feedback from their clients and caregivers to ensure they maintain their standards of excellence. The PEAQ survey is conducted independently by Smith and Henderson and is based on anonymous feedback received during June 2017.

Co-owner of Home Instead in Harrogate, Ripon and Thirsk, Sheena Van Parys explains how their commitment to customer satisfaction is the key to continuing success, “The point of the PEAQ survey is to find out if there is anything else we can do to further improve the experiences of our caregivers, management staff and clients. We are determined to maintain our standards of excellence and the ongoing feedback from PEAQ each year helps us to improve upon our quality and standards.”

Although Home Instead clients and caregivers have the whole of June to complete the survey, if the caregiving team completed the survey in the office between 5th-9th June 2017, they had the opportunity to win £1,000 in LOVE2SHOP vouchers in a prize draw, plus a raffle prize of champagne and chocolates.

To make the PEAQ week even more fun, activities were planned each day including a ‘PEAQ Nic’ (picnic), ‘PEAQ n Mix’ (pick and mix sweets) shop, plus an afternoon tea with strawberry scones. 

Christopher Dean from Stray FM Radio dropped into the office during the PEAQ week to find out more about the survey and why it is so important to Home Instead. In between the chocolate mice and jelly babies, he also took the opportunity to speak to the team on why Home Instead is such a good place to work. You can listen here to find out more.