North Yorkshire CAREGivers Fight Back Against Elderly Fraud

The team celebrating their success!
The team celebrating their success!

Local company, Home Instead, which specialises in providing care to older people in their own homes, has partnered with the National Trading Standards Scam Team (NTSST) to help fight back against fraud affecting the elderly.

July is scam awareness month, and as part of the senior fraud campaign, which was launched in 2013, the caregiving team from Home Instead in Harrogate, Ripon and Thirsk have successfully completed a new and innovative e-learning and training programme, designed by the NTSST.

The new e-learning portal, tailored especially for Home Instead, provides useful tools, tips, and techniques for caregivers to help safeguard older people from the many email, postal, phone and courier scams and cons that could jeopardise their physical and mental health, finances, and independence.

One key outcome of the training is that CAREGivers are able to recognise all different types of scams and can identify when a client may have become a victim. Another outcome is that CAREGivers know what steps to take to report a crime and how to support their client and family during the emotional ordeal.

Owner of Home Instead, Sheena Van Parys said, “Statistics show that 48% of people in the UK have been targeted by a scam, defrauding individuals in the UK of an estimated £3.5 billion each year.

“The consequences for the elderly and other vulnerable people are devastating as the emotional distress and loss of confidence and trust can lead to a loss of independence. The sad thing is that much of this could be avoided with better awareness and education and this is exactly what we intend to do.

“As specialists in at-home care for older people, it is important that we can do as much as possible to protect them from these criminals. Because our caregivers can also share their knowledge with family members, the e-learning programme and training portal helps give them even more confidence in spotting a scam.”

In addition to the e-learning programme, Home Instead has also developed a ‘Senior Fraud Protection Kit’ which includes tools to help assess the risk of an elderly loved one being scammed, plus really useful checklists to help seniors take practical action to lower the risk of becoming a victim of a scam.

For more information or to request your copy of the ‘Senior Fraud Protection Kit’, please call 01423 789634 or visit