Home Instead Gets Thumbs Up From Clients

A Harrogate, Ripon and Thirsk based home care company has been given the thumbs up by its clients, according to a recent satisfaction survey.

Home Instead Harrogate, Ripon and Thirsk, which specialises in relationship-led care for older people, has received the seal of approval with 90 per cent of clients recommending the home care provider.

The independent survey results also revealed that 95 per cent felt that their CAREGiver was well matched to them and 90 per cent felt that their CAREGiver was properly introduced to them before they started working with them.

The survey also questioned CAREGivers and revealed that 96 per cent are proud to work at Home Instead and 91 per cent felt motivated to go above and beyond what was required of them.

Sheena Van Parys, co-owner of Home Instead Harrogate, Ripon and Thirsk said: “We are thrilled with the results, the survey proves that we are delivering relationship led home care helping to improve the quality of life for older people. With the matching of our CAREGivers and clients and the unrushed visits of no less than one hour we are building positive relationships enabling people to continue to live independently in their own homes.”

Home Instead received some lovely comments from the clients that they support, about why they love Home Instead. Mrs Woolcock aged 90, said: “All carers have been pleasant and helpful. It has been a pleasure to meet them and I look forward to them coming.”

The Harrogate, Ripon and Thirsk office of Home Instead is part of a national network of 195 independently owned and operated offices. More than 6,000 CAREGivers and 5,000 clients across the network were questioned as part of the annual survey by Smith+Henderson.

To find out how Home Instead can help you and your family contact the team on Harrogate 01423 774490, Ripon 01765 530400, Thirsk 01845 440510 or visit www.homeinstead.co.uk/harrogate...

CAREGiver ready to support her client