Changing the Face of Homecare in North Yorkshire

Andrew and Sheena Van Parys

A caring company’s unique philosophy which sees homecare and companionship go hand-in-hand has received standout ratings from its clients and employees in brand new independent research.

Home Instead Harrogate, Ripon and Thirsk delivers a relationship-led homecare service which helps older people to live in the comfort and familiarity of their own home as long as possible.

Its approach includes homecare visits that last a minimum of one hour so there’s always time to talk which is the Home Instead way - keeping loneliness amongst an ageing population at bay.

Now clients and CAREGivers in Harrogate, Ripon and Thirsk have given the unique model a huge vote of confidence – as both a homecare provider and an employer in turn – 92% of clients who responded to the survey said they would “recommend” or “highly recommend” Home Instead. And 93% of the caregivers who responded said they are proud to work for the company.

Home Instead believes the new independent research, carried out in June this year, is living proof that there is a better way to deliver homecare*.

What CAREGivers said:

  • 100%  say they are happy with the recruitment process
  • 100% say they are happy with the initial training and support given
  • 95% say they have the opportunity to learn and develop new skills
  • 95% say they are well matched to their clients
  • 93% say they are given enough time to care

Delighted with the findings, Sheena Van Parys, co-owner of Home Instead Harrogate, Ripon and Thirsk, said: “We are committed to providing only the very best care and companionship to our clients and it is good to hear that we are getting it right. We take time to care, both for our clients and our CAREGivers. It’s good to know that we are the employer of choice in the local home care sector.

“Our calls are a minimum of one hour because we believe quality care can’t be delivered in less. And we make sure that our clients are well matched to their CAREGivers based on mutual interests.

Sheena added: “The results endorse the difference Home Instead is making to the lives of clients and CAREGivers every day.  Together we are changing the face of homecare.”

For more information on Home Instead call 01423 789634 or visit