Excellent Survey Results for Home Care Company

Home Instead as a National Company come together every year with the help of an external organisation to run a PEAQ Survey (Pursuing Excellence by Advancing Quality) and this year under the pressures we have all had to face due to the Coronavirus Pandemic we felt it was highlighted the importnace to hear how our staff and clients have felt supported.  Here are some of the amazing results we have received.

We take client satisfaction very seriously; it sits at the heart of everything we do. We are pleased to report that our clients have yet again given us the vote of confidence with 97% telling us they would be happy to recommend Home Instead to family and friends.

At Home Instead Harrogate, Ripon & Thirsk we pride ourselves in carefully matching our CAREGivers with clients through shared hobbies and interests. We really take the time to get to know the people we care for, and this is reflected in the survey results that 88% of our clients feel their CAREGiver is well matched to their needs, 92% feel we are responsive to any queries they may have.  The results also showed that 86% of clients feel their CAREGiver was properly introduced before they started working with them - a priority for us. 

Our client's need to be confident they are receiving a reliable and trustworthy home care service. Our results show that 95% of clients said their CAREGiver arrives on time and 97% said that during the pandemic, their CAREGiver has kept them safe and well at home.

Here are just some of the positive comments that we have recently received from our clients about our service:

'I just wanted to say how impressed we have been with both the level of care and (during the recent bad weather) the dedication of your staff to actually get to the house! They've been absolutely amazing and form a very happy part of my mother in law's day. Thank you from us all!'

'Care givers are warm hearted, smiley, encouraging, a breath of fresh air, in often grim days, with little stimulus'

'I feel that my caregiver looks after my wellbeing and takes me out when the weather is good. Household jobs are completed all good' 

'Knowing that mum is getting some positive stimulation with a very nice lady is good to know and gives me (daughter) and a welcome break'

'The regular CAREGiver is wonderful and really goes above and beyond what is required. The whole team have been so reassuring for us as we are not near by and having their advice and support has been invaluable. Also, we particularly appreciated the support given during a recent hospital stay after a fall'

'The care allows me to stay at home with my husband'

'The CAREGivers do a splendid job. They are supportive, efficient, caring and totally reliable. My wife is the main carer, but she could not manage without the fantastic support given to me by the carers'

'Gives me the opportunity to get out and keep some independence and have company'
We also know that if we have happy and effective CAREGivers, we will have clients who feel valued and respected. This is why we ensure our CAREGivers are fully trained and are genuinely warm-hearted, caring people who take the time to make trusted relationships with clients. 96% are proud to work with Home Instead and 95% would recommend our services to a friend, which is praise indeed.

Our door is always open, so please feel free to get in touch anytime on 01423 774490 or by email [email protected]