100% of our clients feel their CAREGiver takes an interest in them as a person, 97% feel their CAREGiver is well matched to their needs and 94% rate our service as excellent.
Here are just some of the positive comments that we have recently received from our clients about our service:
'I just wanted to say how impressed we have been with both the level of care and (during the recent bad weather) the dedication of your staff to actually get to the house! They've been absolutely amazing and form a very happy part of my mother in law's day. Thank you from us all!'
'Care givers are warm hearted, smiley, encouraging, a breath of fresh air, in often grim days, with little stimulus'
'I feel that my caregiver looks after my wellbeing and takes me out when the weather is good. Household jobs are completed all good'
'Knowing that mum is getting some positive stimulation with a very nice lady is good to know and gives me (daughter) and a welcome break'
'The regular CAREGiver is wonderful and really goes above and beyond what is required. The whole team have been so reassuring for us as we are not near by and having their advice and support has been invaluable. Also, we particularly appreciated the support given during a recent hospital stay after a fall'
'The care allows me to stay at home with my husband'
'The CAREGivers do a splendid job. They are supportive, efficient, caring and totally reliable. My wife is the main carer, but she could not manage without the fantastic support given to me by the carers'
'Gives me the opportunity to get out and keep some independence and have company'
'Carers are reliable and homely'
'I can't fault them'
'Efficient - well trained'
'Well suited people, trusted, very responsive to concerns or updates'
' I enjoy their visits, they are always pleasant and helpful'
'My mother is extremely satisfied with the care that she receives, and is very happy with all the carers who have looked after her. They show an interest in her and treat her with respect. I am confident leaving my mother in their care, whilst at work, and they all respect my home'
'They make a huge difference to the quality of life for an elderly person needing a little extra support'
'Carers are pleasant and friendly, always willing to carry out any tasks which they are asked to do'
'Friendly, cheerful and efficient'
'My carer goes all the way to please us, nothing is too much trouble'
'My carer is excellent'
'Our carer is respectful, kind and good fun'
'We have good rapport and everyone is very pleasant'
“ I must again acknowledge that your team's care and other "services" go way beyond the practically essential. You'd be doing well simply to maintain standards through COVID-19 but you're clearly further enhancing your offer - amazing. We Browns recognise the personal sacrifices both of your colleagues and of your families and these are appreciated more than we can adequately express. Nonetheless, thank you. ’’
Mrs C - Ripon
It is impossible to praise the carers who look after my Aunt highly enough. Every day the carers don't just care, but go that extra mile, doing all sorts of jobs and kind acts which are so appreciated.
Mrs W - Ripon
It is impossible to praise the carers who look after my Aunt highly enough. They don't just care for her, they have become part of our family and part of our lives. My Uncle and Aunt have complete trust in them, which gives us all confidence and allows them to lead a happy and normal life. Every day the carers don't just care, but go that extra mile, doing all sorts of jobs and kind acts which are so appreciated. Home Instead Senior Care are a brilliant agency.
Mr & Mrs W - Burton Upon Trent
Thank you very much for your excellent help whilst we were at Nidd Hall for Christmas. Your staff were delightful and an enormous help.
Mrs S - Harrogate
To Management, Staff & Carers - Thank you for all your help, sometimes in an emergency, it was much appreciated. Best wishes to everybody.
Mrs S - Ripon
I would like to reiterate how pleased we are with all the carers, who have been, without exception, kind & helpful.
Mrs C - Thirsk
We would like to say, to you all, how brilliant everyone has been whilst you have been looking after our Mum. We have been so impressed with how lovely everyone has been, how professional, caring and reliable. This applies to everyone, whether on the phone or in person helping my Mum.
Mrs O - Harrogate
Thank you to everyone at Home Instead for the superb care you all gave my father. The cheerfulness & expertise of all the carers was so valuable - we couldn't have done it without you all.
Mrs S - Thirsk
Thank you so much for your support of my mum over the last few months. Your level of care & adaptability has impressed us - me and my sisters thank you all so very much.
Mrs A - Ripon
A special thank you to xxx who was with xxx from the start and became a trusted friend.
Mrs G - Knaresborough
Many thanks for your kindness and compassion to all of us. It was a great support to us all (couldn't have done it without you!).
Mrs H - Ripon
Thank you all very much for the beautiful daffodils - they have come out and smell lovely, just like the spring and cheered me up. I very much appreciate your kind thoughts.
Mr B - Thirsk
May I thank you all for all the care & consideration that you gave to my mother. I know that she enjoyed the visits by (xx) & her colleagues.
Mrs K - Harrogate
I would like to thank you & all the staff who cared for my husband over the last few weeks of his life. You all did a marvellous job and made it much easier for him during that difficult time. Thank you once again for all your kindness & help.
Mr A - Thirsk
My wife and I would like to place on record our appreciation for the service and support which you have provided to Mother. We would also ask you to thank all your staff on our behalf for their unstinting support which was of the highest order and greatly appreciated.
Mrs D - Boroughbridge
Just to let you know how pleased we are the way that things are going with Dad's care. All the staff have been great. The morning and evening visits have made such a difference and my worries that they would be an intrusion on our private home life have not been realised.
Mrs C - Thirsk
I just wanted to say thank you for the care you have given mum over the past months. I always felt relaxed knowing you were there, and so dedicated.
Mrs S - Boroughbridge
Thanks so much to you and all the team for sorting out my fathers care at such short notice. It is a huge relief to have the support of Home Instead's wonderful Harrogate Team.
Mrs B - Thirsk
Please thank (xx) and the team very much for their care of father over the past weeks. Thank you again so very much for everything that you have done.
Mrs A - Thirsk
Mum enjoyed getting to know (xx) and looked forward to her visits.
Mrs D - Harrogate
I would like to say how much I appreciate (xx's) help and the way she conducts herself in whatever she sees needs doing. The family also see the differences she has made to me and my home. Thank you.
Mrs R - Harrogate
I wish to thanks the carers and Home Instead for their efficient and reliable service and the care offered to my mother.
Mrs T - Harrogate
(xx) has been excellent, kind, caring and observant of my needs. I enjoyed her visits. Many thanks.
Mrs L - Ripon
I would like to thank you for all your kindness to both my husband and myself. He always looked forward to his Friday nights. Thank you once again.
Mrs D - Harrogate
Many thanks for the support you gave me last week following Dad's admission to hospital. It really meant a lot to have competant and supportive people to lean on at a time of trouble.
Mrs W - Harrogate
I would not hesitate in recommending Home Instead to anyone requiring carers and thank you all again for your courtesy and friendliness during the past year.
Mrs H - Harrogate
Your carers have been kind, considerate and helpful and the level of support offered has been comforting and reassuring.
Mrs H - Boroughbridge
We would like to thank you and your staff for the excellent standard of service you provided.
Mrs D - Harrogate
I must thank you for your excellent sevice & care. Thank you.
Mr W - Ripon
Thank you very much for arranging care for my wife at such short notice. Things worked well with your choice of carers & my wife is now improving steadily. We are most grateful for the provision of care we have had & we will be happy to recommend your service to others.
Mr Y - Harrogate
We have been very concious of the additional time (xx) has worked this month - generally at very short notice. The family are extremly grateful to her for this. (xx's) dedication and flexibility has been a godsend to my mother and to her family.
Mrs Y - Harrogate
Thank you again for everything you have done for us all (& for the raspberries!). Wishing you all the very best.
Mr W - Harrogate
May I take this opportunity to thank you for the high quality of your service provision. Your staff were always polite and a great comfort to Mum.
Mr & Mrs J - Harrogate
Thank you so much for all the excellent help you have provided for us since last January. We couldn't have managed without your excellent carers.
Mr B - Pateley Bridge
The fact that our caregiver is quite local and is from farming background has gone down very well with Dad and he seems very happy, so nothing but praise from our side.
Mrs T - Thirsk
After initial great resistance, mother has accepted the situation and finds their help and companionship really excellent, long may it continue. It has been a great help to myself and my daughters....
Mrs D - Harrogate
All the ladies I came into contact with were well chosen & right for the job! I had no difficulty having them in my home and if the occasion arises, would have no hesitation in contacting you again.