Terri - Head of CAREGiver Experience
Prior to joining the Home Instead operations team Terri worked in a variety of customer service roles focusing on providing the highest levels of service for customers, clients & colleagues.
Terri is office based and responsible for recruitment and retention as well as offering support and assistance to both clients and CAREGivers.
Terri lives locally with her husband and their dogs, she enjoys walks in the countryside followed by a glass of wine and a delicious pub lunch.
Melanie - Care Consultant
Before joining Home Instead Senior Care, Melanie worked in various roles within residential care, banking and even ran a creche.
Melanie's role is Field Care Supervisor, supporting the CAREGivers in delivering quality care to the Home Instead clients and assisting the CAREGivers through their Home Instead career development and training. Melanie holds a City & Guilds qualification in Dementia Care & is currently working towards her NVQ Level 3 in Health & Social Care.
Melanie lives locally, married and has 4 children. In her spare time Melanie enjoys meals out with her family and most recently looking after the newest addition to the family, her granddaughter.
Rebecca - Scheduler
Before joining Home Instead, I spent a few years travelling the world with my partner and most recently spent 6 months working in a school in rural Kenya.
I started with Home Instead early in 2020 as a CAREGiver before joining the office team as a Care Consultant to support Clients and CAREGivers and I’m currently working towards my NVQ Level 3.
I live locally with my partner. We enjoying walking, mountain biking and exploring the country on his motorbike.
Kate - Recruitment & HR
Before Kate joined Home Instead, she worked in a recruitment role looking after adults with learning disabilities. Prior to that she was a Support Worker for young people with disabilities to help learn about gardening and working together.
Kate is responsible for growing the fabulous team of CAREGivers and supporting them through their caregiving journey and exciting new career.
Kate lives locally with her husband and cat called Yoshi. She adores going to the theatre and reading the classics.
Andy - Office Co-Ordinator
Andy has 20 years of experience working with adults with learning disabilities and has completed his NVQ level 2 and 3 in health & social care. He also spent 4 years working in administration and sales in the manufacturing industry.
He now oversees the operational side of the business and the roll-out of new technology and systems.
Andy lives locally with his wife, and in his spare time he loves to explore the beautiful British countryside or catch a movie on rainy days.
We have a fantastic team of committed, professional, reliable and compassionate CAREGivers. Many of our team draw on their own past personal experiences to encourage, assist, and stimulate our clients over a wide range of daily activities that help improve their quality of life and help them maintain as much independence as possible.
We are always looking for people with these qualities to join our ever expanding team. If you would like to enquire about becoming a CAREGiver please get in touch or why not drop in to see us face to face. The kettle is always on!!
Sheena - Franchise Co- Owner
Sheena was Head of Facilities Management for a large global training organisation for over 10 years prior to taking a short career break to have a family. Like many of her generation she faced the dilemma of looking after her own children whilst coping with the increasing demands of supporting her parents as they grow older.
Sheena's mother lived with Alzheimer's Disease and required daily support from a team of carers. This experience was the driving force behind her decision to open a Home Instead Senior Care office of her own.
Sheena enjoys supporting her local community including the voluntary sector by offering free workshops in such areas as understanding dementia or scams awareness. As well as being a business owner, Sheena also holds a number of voluntary trustee positions she has maintained with local community groups and charities
Sheena lives locally and is married to Andrew, they have 3 children and a menagerie of pets, who keep her busy in her spare time .
Andrew - Franchise Co-Owner
Before opening Home Instead Senior Care Harrogate, Ripon and Thirsk, Andrew worked as a Senior Manager for a large FTSE top-10 company gaining extensive experience in all aspects of customer and service delivery to an exceptional high standard.
Andrew was attracted to the ethos of Home Instead after seeing how Home Instead can make a real difference to people living in their own homes, as well as providing employment opportunities in the community.
Married to Sheena, Andrew enjoys walks in the beautiful Nidderdale countryside with the family
Ripley is a border collie rescue who came to work at Home Instead when he was just 8 months old.
He spends most of his days in the office where he gets to meet all the wonderful CAREGivers who work here.
Ripley has many hobbies including chasing footballs, jumping in puddles & catching balls.
Dotty & Mabel Company Vehicles
Meet Dotty & Mabel our two company cars you will see in and around Harrogate, Ripon & Thirsk. They never let us down and are always on time...A little bit like our amazing staff.