Carol - Head of Client Experience
Before joining Home Instead Senior Care, Carol worked for another local home care provider for 13 years where she worked her way up to be the Deputy Manager having joined as a carer. Carol joined Home Instead as our Deputy Care Manager before being promoted to Registered Care Manager. Carol has the overall responsibility for the service we provide plus the day to day management of the office.
Carol is a qualified First Aid Instructor, Manual Handling and Medication Train the Trainer, and has completed her Level 5 Diploma in Management.
Carol lives locally and is married with 2 grown up children and loves to spend time with her two grandchildren.
Nicola - Head of CAREGiver Experience
Before working for Home Instead Senior Care, Nicola has worked in both residential care and home care in supervisory roles.
Nicola has her NVQ Level 2 and 3 in Health and Social Care and is currently working towards her Level 5 Diploma in Management. She is also Train the Trainer in Moving and Handling and Dementia Care.
Nicola manages the CAREGivers and supports them through their Home Instead Senior Care journey.
Nicola is married and lives locally with her husband and beloved pooch Millie the Jack Russell.
Melanie - Care Co-Ordinator
Before joining Home Instead Senior Care, Melanie worked in various roles within residential care, banking and even ran a creche.
Melanie's role is Field Care Supervisor, supporting the CAREGivers in delivering quality care to the Home Instead clients and assisting the CAREGivers through their Home Instead career development and training. Melanie holds a City & Guilds qualification in Dementia Care & is currently working towards her NVQ Level 3 in Health & Social Care.
Melanie lives locally, married and has 4 children. In her spare time Melanie enjoys meals out with her family and most recently looking after the newest addition to the family, her granddaughter.
Sarah - Care Co-Ordinator
Before joining Home Instead Senior Care, Sarah worked in a residential care setting and identified that she wanted a change of responsibility.
Sarah started as a CAREGiver visiting clients, before being promoted to Field Care Supervisor. Sarah is the main contact for clients and their families. She ensures that clients and families are happy with the service delivered.
Sarah holds her Level 2 & 3 in Health and Social Care, credited City & Guilds in Dementia Care and has also completed Level 1 and 2 in Safeguarding. Sarah is also a Train the Trainer for Moving and Handling.
Sarah lives locally and when she is not working she enjoys quality time outdoors with her family and 2 young children .
Emma - Care Co-Ordinator
Prior to joining Home Instead, Emma worked and gained valuable experience in a variety of health care settings. Emma has achieved her NVQ Level 2 and is currently working towards completing her NVQ Level 3 in Health and Social Care.
Emma was a CAREGiver for a number of years before being identified that she had the skills needed for the role of Care Co-Ordinator and subsequently joined the Office Team supporting the CAREGiver and Client relationship.
Emma lives locally with her family and enjoys going out with her husband for walks in the countryside and outdoor adventure activities.
Kate - Recruitment & HR Assistant
Before Kate joined Home Instead, she worked in a recruitment role looking after adults with learning disabilities. Prior to that she was a Support Worker for young people with disabilities to help learn about gardening and working together.
Kate is responsible for growing the fabulous team of CAREGivers and supporting them through their caregiving journey and exciting new career.
Kate lives locally with her husband and cat called Yoshi. She adores going to the theatre and reading the classics.
Andy - Operations Manager
Andy has 20 years of experience working with adults with learning disabilities and has completed his NVQ level 2 and 3 in health & social care. He also spent 4 years working in administration and sales in the manufacturing industry.
He now oversees the operational side of the business and the roll-out of new technology and systems.
Andy lives locally with his wife, and in his spare time he loves to explore the beautiful British countryside or catch a movie on rainy days.
Terri - Business Administrator
Prior to joining the Home Instead operations team Terri worked in a variety of customer service roles focusing on providing the highest levels of service for customers, clients & colleagues.
Terri is office based and responsible for Business Administration as well as offering support and assistance to both clients and CAREGivers.
Terri lives locally with her husband and their dogs, she enjoys walks in the countryside followed by a glass of wine and a delicious pub lunch.
Lisa - Business Development Manager
Lisa joined Home Instead as a CAREGiver and valued the opportunity in adapting her role to incorporate going out in to the community and positively promoting Home Instead by building great relationships with local community groups and organisations.
Prior to joining Home Instead Lisa had held positions which allowed her to develop and gain experience in event management, front of house administration, running her own business as well as project managing her family home renovation back in 2014.
Lisa is proud to be a Dementia Champion, NVQ level 2 qualified and is currently working towards completing her NVQ Level 3.
Lisa lives locally and is married, has a daughter and two step-daughters. Life is busy but fun.
We have a fantastic team of committed, professional, reliable and compassionate CAREGivers. Many of our team draw on their own past personal experiences to encourage, assist, and stimulate our clients over a wide range of daily activities that help improve their quality of life and help them maintain as much independence as possible.
We are always looking for people with these qualities to join our ever expanding team. If you would like to enquire about becoming a CAREGiver please get in touch or why not drop in to see us face to face. The kettle is always on!!
Sheena - Franchise Co- Owner
Sheena was Head of Facilities Management for a large global training organisation for over 10 years prior to taking a short career break to have a family. Like many of her generation she faced the dilemma of looking after her own children whilst coping with the increasing demands of supporting her parents as they grow older.
Sheena's mother lived with Alzheimer's Disease and required daily support from a team of carers. This experience was the driving force behind her decision to open a Home Instead Senior Care office of her own.
Sheena enjoys supporting her local community including the voluntary sector by offering free workshops in such areas as understanding dementia or scams awareness. As well as being a business owner, Sheena also holds a number of voluntary trustee positions she has maintained with local community groups and charities
Sheena lives locally and is married to Andrew, they have 3 children and a menagerie of pets, who keep her busy in her spare time .
Andrew - Franchise Co-Owner
Before opening Home Instead Senior Care Harrogate, Ripon and Thirsk, Andrew worked as a Senior Manager for a large FTSE top-10 company gaining extensive experience in all aspects of customer and service delivery to an exceptional high standard.
Andrew was attracted to the ethos of Home Instead after seeing how Home Instead can make a real difference to people living in their own homes, as well as providing employment opportunities in the community.
Married to Sheena, Andrew enjoys walks in the beautiful Nidderdale countryside with the family
Ripley is a border collie rescue who came to work at Home Instead when he was just 8 months old.
He spends most of his days in the office where he gets to meet all the wonderful CAREGivers who work here.
Ripley has many hobbies including chasing footballs, jumping in puddles & catching balls.
Dotty & Mabel Company Vehicles
Meet Dotty & Mabel our two company cars you will see in and around Harrogate, Ripon & Thirsk. They never let us down and are always on time...A little bit like our amazing staff.