Carol - Head of Care
Before joining Home Instead Senior Care, Carol worked for another local home care provider for 13 years where she worked her way up to be the Deputy Manager having joined as a Carer. Carol joined Home Instead as our Deputy Manager before being promoted to Registered Care Manager. Carol has the overall responsibility for the service we provide our clients plus the day to day running of the office.
Carol is a qualified First Aid instructor & Manual Handling trainer and has completed her Level 5 Diploma in Management.
Carol lives in Harrogate, is married with 2 grown up children, two grandchildren and likes spending time with her beloved Westie, Polar!
Louisa - Care Co-ordinator
Before joining Home Instead Senior Care Louisa was, for many years, an administrator in the petrochemical industry. With a natural desire to care for people Louisa decided to join our team as a CAREGiver and quickly achieved promotion up the ranks.
Louisa is responsible for matching the CAREGiver's with our clients. Her main role is Coordinating the care visits and ensuring client and CAREGiver needs are met.
Louisa dedicates her spare time to looking after her 5 children.
Melanie - Team Leader
Before life at Home Instead Senior Care, Melanie worked in various roles within Residential Care, RBS and ran a creche.
Melanie's role as Team Leader is predominately office based, she is responsible for CAREGivers and Client's in the surrounding towns & villages of Harrogate, she regularly attends support visit's, undertakes CAREGiver's supervision's, return to work interview's as well as client's service reviews and Quality Assurance forms. Melanie holds a City & Guilds in Dementia care.
Melanie has been married for 26 years, has 4 children, 3 cats and plans to add to her family with a dog in the near future. In her spare time Melanie enjoy's meals out with her family, loves swimming, reading and watching films.
Sarah - Team Leader
Before joining Home Instead Senior Care in April this year, Sarah had worked for four years in a residential care setting and identified that she wanted a change of responsibility.
Sarah currently holds her Level 2 in Health and Social care and is working through her Level 3 which she hopes to complete by March 2019.
Sarah started as a CAREGiver visiting clients, recently being promoted to Team Leader. although her new role requires her to be more office based she still undertakes client visits before and after office hours as she enjoys that element to the job so much.
Sarah has two young children who are in full time education which has enabled her to develop her career. Home Instead were very supportive in finding hours that suited juggling family/work life balance. Sarah feels she has achieved this and allows her to enjoy quality time with her lovely family.
Kate - HR Assistant
I have been with Home Instead for 3 months, before I came to work at Home Instead Senior Care I was in a recruitment role at UBU, a care company looking after adults with learning disabilities. I have also worked at Horticap, a magical place to enable young people with disabilities learn about gardening and working together.
I am a bright and positive character who enjoys working as a team and making people smile!!!
I adore going to the theatre and reading the classics. I love the idea of gardening, but the flowers don’t seem to agree!!
My two cats, Parsnip and Yoshi are my pride and Joy (and my husband too of course)!
Lisa - Community Co-Ordinator
Lisa joined Home Instead Senior Care in January 2018 as a CAREGiver and has recently changed her role to incorporate going out into the community and positively promoting Home Instead and run community programmes and workshops.
Prior to joining Home Instead Lisa had held positions which allowed her to develop and gain experience in event management, front of house administration, running her own business as well as project managing her family home renovation back in 2014.
Lisa is currently in the process of completing her NVQ Level 2 and is very excited about the new challenges she faces in the new role of Community Co-Ordinator.
Lisa is married with one daughter and two step-daughters. Life is busy but fun.
Colleen - Quality Assurance Administrator
Prior to joining Home Instead in January 2018 Colleen was an Office Manager for 10 years working for a large company within the government environment taking care of the technical team with administrative experience stemming back 20 years.
Colleen's main role is to complete the audits for all of our clients, coordinating the collection of the clients activity logs on a regular basis, which is not possible without the help and assistance of our CAREGiver’s.
Colleen is a very dedicated and organised member of staff and loves helping people, always looking for a new and improved way to complete tasks to help make things easier for the Home Instead Team.
She is married with one daughter who is studying at university. Colleen has a passion and is actively involved with the free 5k events known as ‘parkrun’ and can regularly be seen running with friends and her running club. She is also an ambassador for charity event's raising thousands over the year's and holding an annual dinner event for 100+ people.
We have a fantastic team of committed, professional, reliable and compassionate CAREGivers. Many of our team draw on their own past personal experiences to encourage, assist, and stimulate our clients over a wide range of daily activities that help improve their quality of life and help them maintain as much independence as possible.
We are always looking for people with these qualities to join our ever expanding team. If you would like to enquire about becoming a CAREGiver please get in touch or why not drop in to see us face to face. The kettle is always on!!
Sheena - Owner
Sheena worked in a management role for over 10 years prior to taking a career break to have a family. Like many of her generation she faced the dilemma of looking after her own children whilst coping with the increasing demands of supporting her parents as they grow older.
Sheena's mother lived with Alzheimer's and required daily support from a team of carers. This experience was the driving force behind her decision to open a Home Instead Senior Care office of her own.
Sheena enjoys supporting her local community including the voluntary sector by offering free workshops in such areas as dementia or scam awareness. As well as being a business owner, Sheena also holds a number of voluntary positions she has maintained with local community groups and charities
Andrew and Sheena have 3 young children so understand how difficult it can be for family members who have to work or raise their own family but also have a loved one who needs support and care throughout the day.
Andrew - Owner
Before opening Home Instead Senior Care Harrogate, Ripon and Thirsk owner Andrew worked as a Senior Manager for a large FTSE top-10 company gaining extensive experience in all aspects of customer and service delivery to an exceptional high standard.
Andrew was attracted to the ethos of Home Instead after seeing how Home Instead can make a real difference to people’s lives in their own homes, as well as providing employment opportunities in the community.
As Director of Care, Andrew is responsible for the day to day delivery of the service.
Ripley - Therapy Dog
Ripley is a border collie rescue who came to work at Home Instead when he was just 8 months old to be trained as a Therapy Dog.
He spends most of his days in the office where he gets to meet all the wonderful CAREGivers who work here.
Ripley also likes visiting our clients in their own homes where he will let them stroke him and feed him biscuits! As a therapy dog Ripley is trained to provide affection and comfort to people.
Ripley has many hobbies including chasing footballs, jumping in puddles & catching balls.