Meet the team
Raising our profile recruiting CAREGivers in the community

Our amazing team

We're all very proud of the contribution each of us makes to change the face of ageing in our local community. We work well as a team which was recognised when we were awarded a rare Outstanding rating from the Care Quality Commission. It's so rewarding to know that we're making a difference. We also work hard to support our CAREGiver team who are out there supporting our clients every day. 

improving the quality of service

Mahdi Kazemzadeh

Hi, I’m Mahdi and I have been the Director of Care and Continuous Improvements Officer at Home Instead Farnborough office since December 2017.

I have got Iranian heritage and prior to joining Home Instead, I spent 10 years of my professional career working in the engineering and energy sector – quite a natural choice for somebody originally from that part of the world! Whilst it was a stimulating industry to work in, where there is fast pace and travelling, I ultimately realised there was something missing. I found myself looking to settle down in one place and do something more personally fulfilling, something that would involve giving back to the community.

There was also another reason that made me start thinking about change. During my time as an undergraduate student at the University of Cardiff, I lived with a couple who became like my second parents. They are now in their mid-seventies and being still regularly in touch with them, I have witnessed how their health and physical strength are gradually deteriorating. That and the story of my wife’s (Natalia) grandmother ensured me that involvement in elderly care could just be that rewarding new path in my career that I had been looking for.

I am grateful to have a wonderful office team by my side as well as exceptionally caring CAREgivers who are really passionate about helping and sensitive to the needs of our clients. It is heart-warming to hear from our clients and/or their families how happy they are and that, thanks to us, they can live independently in the safety of their own homes for longer. You really feel then that all the work is worthwhile! I also embrace the opportunity of meeting members of the local community in church groups, community centres, charities and so on to tell them about the great things we do.  

In my free time, I enjoy most spending time with my wife whether it is during outdoor walks, cooking together, watching a movie or travelling!

ensuring that quality and scheduling are outstanding

Stuart Mitchell

I'm Stuart and I have just recently been promoted into a new and very exciting role of Registered Manager.

I have over 12 years of experience working in the care sector and have been part of Home Instead Farnborough since April 2016. I had initially joined the team as a Scheduler being responsible for ensuring everyone was in the right place at the right time, the role I thoroughly enjoyed! Now, I look forward to managing a well-led team and helping my colleagues become the best they can be in their roles. As a Scheduler, I had always felt I was making a real difference to people’s lives here, something that I wish to continue in my new role.

I have personally found working for Home instead to be very different from any other care organisations I had worked for in the past. Home Instead really does put clients and CAREGivers first and I could not ask for a more supportive and friendly Team!

One of the things I really enjoy in my spare time is being around my family (nieces and nephews!) as well as… surfing and rock-climbing!

Engaging seniors to socialise and have fun

Natalia Lemanska-Kazemzadeh

Hi, I’m Natalia and joined Home Instead together with Mahdi, my husband, in December 2017.

I came to study and live in the UK from Poland, over 10 years ago. I am a Doctor in Criminology by academic background but I have spent the last few years teaching A-level Psychology at independent schools in London. Now, I share my time between the office, where I work three days a week as a Community Engagement Officer and one of the independent schools for girls in London, where I teach Psychology two days a week. I feel blessed to be able to fulfil these two roles as they are both immensely rewarding. One day I may be visiting a venue for our community event whereas the other, I may be teaching my students memory strategies as they plough through their exam content!

I truly value the work our excellent CAREgivers do on a daily basis – my own paternal grandmother lost mobility 10 years ago after an unexpected fall from the stairs (now, she also suffers from dementia) and, since then and to this day, it’s always been my father looking after her, which has naturally put him under a lot of strain. That has made me realise how important it is for an elderly person to have somebody that one can trust and feel safe with in their own home, at the same time giving the family some respite. Every time I hear about (or read a card!) how we have improved our client’s quality of life makes my heart grow. 

In my free time, I enjoy most spending time with Mahdi during outdoor walks, cooking together, watching a movie or travelling!

Recruitment of outstanding caregivers and retention

Tony Docker

Hello, I'm Tony and I’m the General Manager here. 

Prior to joining Home Instead, I spent the previous 15 years in the charity sector, and my last role as Chief Executive with Age UK Runnymede and Spelthorne involved us providing a variety of services for older people, so I was especially pleased to join another company that enables me to continue working with a similar group of clients. Working for charities also meant I interacted with various statutory organisations (NHS, Local Authorities) and gained a good understanding of how they provided funded care, and the challenges faced over the coming years.

My experience in the charity sector, coupled with that in sales and retail over the years, means I can appreciate all aspects of the business including recruitment, HR, marketing and all the various parts that make up a successful business with clients at the forefront.

At Home Instead we have a brilliant team, with our office staff providing constant support to our real heroes, our CAREGivers, who interact daily with our valued clients. Quality, and continuously improving it, drives us forward because, as Home Instead says, “To Us, It’s Personal”

Another aspect of our business that I am involved with is developing partnerships with other organisations that deal with older people, particularly charities and independent living facilities. We never know when we might need caring for!

The two things that really appeal to me about Home Instead Farnborough are the compassion of our CAREGivers and our commitment to quality, rightly recognised by the CQC. I hope that if you work for us or receive care from us it is an enjoyable experience.

experience, quality, training, knowledge

Andrea Carter

I'm Andrea, one of the Senior CAREGivers at Home Instead.  I represent our incredible CAREGiver community and have been with the business since 2012, having had vast experience of the many conditions our clients may be living with. Each and every one of our CAREGivers is special, with ages ranging from 21 to 73. They make a difference to someone's life every day.

Supporting Home Instead staff to develop and enjoy their roles

Helen Doyle

I'm Helen, the new Manager of the HR, Training and Recruitment functions within Home Instead, Farnborough.  I've worked in HR for many years within different industries and am CIPD qualified.  I'm one of the newer starters in the office, having joined the business in January 2019.

Within my role, I strive to ensure that both office staff and CAREGivers have all the support they need to be happy in their roles, and to able to perform their roles to a high standard. This includes delivering first class training and offering fantastic development opportunities for both new and existing staff, whilst at the same time reviewing our processes and procedures, to ensure we are as robust and as future proof as we can be.

I absolutely love working for Home Instead.  I find my role very rewarding.  All our CAREGivers and office staff an absolute pleasure to work with and I've never met such a kind, caring and passionate group of people.  It’s an honour to support them within my role.

Supporting Home Instead Senior Care as the local market leader for providing care for the elderly in their own homes

Sue Gunner

I'm Sue, the Marketing Manager at Home Instead, Farnborough.  I've worked in marketing for many years within different industry sectors and across many different types of business from large multinationals to small sole traders.   This is my first role in the care sector and I joined the team in November 2018.  I am CIM qualified and hold a Diploma in Marketing. 

I make sure that our website, social media and all other communications support the business in the most effective way to promote the Home Instead brand as the ‘go-to’ care-at- home provider.  I also manage our attendance at events.   Working in this sector is challenging, but extremely interesting and we have to ensure that we stay a step ahead and promote our many positive points of difference as the only ‘Outstanding’ care provider in the area.   

Outside work I enjoy spending time with friends and family and dream of owning a cottage by the sea at some point.   I love animals and am a regular supporter of several animal charities.

Ensuring that we provide the best care possible and that CAREGivers are supported

Jo Collum

Jo has recently taken up a new position as Field Care Supervisor having worked for us as a CAREGiver for five years.  Prior to joining Home Instead Senior Care, Jo worked as a childminder and started her career in a PA role at an insurance firm.

In her current role, Jo is out in the field meeting CAREGivers and clients to ensure that we deliver the highest standards of care possible.  She also supports CAREGivers in their role and ensures that both client and CAREGiver's needs are met.  Jo is enjoying her new role and finds it very different from the CAREGiving role.  The best part, she says, is meeting the CAREGivers and clients.

In her free time,  Jo likes to paint.  One of her favourite painting hobbies is restoring old furniture but she also likes to paint abstract pictures as well.  Walking her son's dog, a Rhodesian Ridgeback/German Shepherd cross, at local haunts is another pass time for Jo.  

Field Care Supervisor Home Instead Senior Care Farnborough

Charlotte Ward

Hey I’m Charlotte.  I started working for Home Instead last December, and came on board as a CAREGiver, as I decided I wanted a change of direction in life.  Working as a CAREGiver was a truly wonderful and rewarding experience and was very different to the office environments I had been used to.  Before too long I was made Senior CAREGiver, and then on to Field Care Supervisor which is my current role.  

As Field Care Supervisor, I have an extremely varied role which involves supporting both clients and CAREGivers, reviewing and updating care plans, and carrying out the observations required for our CAREGivers to complete their Care Certificate. I feel genuinely lucky to work for Home Instead.  I could not ask for a better bunch of people to work with, it really is like a little family.

Outside of work, I love music (I’m a true country music geek) and love going to festivals and seeing bands. My husband and I like to travel as much as possible; I have a list as long as my arm as countries I want to visit!  As well as that, I enjoy cooking, painting and reading.

Home Instead Senior Care management team office

Naomi Gifford

Hello.  I’m Naomi, the new Scheduler within the management team based at the Farnborough office.   I’m really getting to grips with my new role and enjoy building relationships with our CAREGivers and clients.   

I have previous care experience as a live-in carer for my grandad and gained valuable management experience at my previous role, working for a local children’s nursery.

In my spare time I like to get together with friends and family and I’m also planning my wedding.  I enjoy travelling, when I have time, and have been to a few far-flung destinations including Florida and Egypt.  I’d also love to visit Dubai if the opportunity arises, to experience the culture and architecture.  It just looks amazing.

New Client Manager Home Instead

Elaine McKee

I am Elaine McKee, the New Client Manager here at Home Instead Senior Care in Farnborough.  I joined the office team in July 2019.

I have a lot of knowledge around care, having 18 years’ experience.  I started off as night staff and worked my way up through to Team Leader, and I also have four years’ experience in new client management. 

On a personal level, I am married with three children, the youngest being 18.   I have two grandchildren and another one due in September.  I enjoy gardening, holidays and socialising.

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady