Navigating the Journey to Personalised Home Care with Home Instead Fareham

Discover how Home Instead arranges customised home care, from your first enquiry through to creating a tailored care plan.

When the time comes to seek additional support for a loved one, understanding the process of arranging home care is essential. At Home Instead Fareham and Gosport, we are rated outstanding by the Care Quality Commission and pride ourselves on making this journey as smooth and person-centred as possible. In this blog, we’ll walk you through the steps we take from your initial enquiry to the creation of a bespoke care plan.

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Starting with Understanding

At Home Instead in Fareham, your first point of contact will likely be with Laura, our dedicated Care Consultant. Her role extends from managing enquiries to overseeing care consultations and ultimately ensuring that care begins on solid ground. Laura’s approach is rooted in empathy and attentiveness; she asks open-ended questions – “Tell me about your mum, tell me about your dad” – to allow you to tell your own personal story. This thorough start ensures we consider every aspect of your loved one’s situation when proposing solutions.

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The Care Consultation

Upon your initial contact, we arrange a care consultation, involving you, your family, and crucially, your loved one, the client. This face-to-face meeting at home is conducted in a spirit of collaboration, with the aim to get to the heart of a client’s requirements and how best we can fulfil them. We understand it’s not just about providing care, but also about upholding dignity and respecting the wishes of those we care for.

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Matching Client and Care Professional

A pivotal aspect of our service is our matching process. We know that the relationship between a client and their Care Professional is integral to successful care. Hence, we listen intently to your preferences. Take the example of Sophie, whose mother Penny, living with dementia, needed someone who could navigate their unique situation with sensitivity. We ensured the Care Professional we selected for Penny matched the brief closely, respecting Sophie’s family’s needs for compassion and understanding.

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“Home instead (Fareham and Gosport) is everything we had been looking for. An incredibly personal service and the care taken in choosing the perfect carer was phenomenal. They listened so carefully to the brief and were highly sensitive to a delicate situation whereby my parents were reluctant to accept that they needed some help."

"It is an exceptional organisation and all of our family couldn't be more grateful.“

Sophie, Daughter of client

Creating a Tailored Care Plan

The next step is to develop a tailor-made care plan. This isn’t a standard off-the-shelf solution; it’s a process that places the individual at the heart of the discussion. We discuss everything from daily routines to personal preferences and health requirements. The plan is a living document, adaptable as circumstances change and designed to provide the most effective support possible.

The care plan ultimately serves as a blueprint for how care will be delivered, always aiming to enhance the client’s quality of life and promote their independence as much as possible.

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Engaged and Responsive Care

Throughout our service, from consultation to care provision, we maintain a responsive and transparent communication channel. It’s part of our commitment to ensure that not only is every need met but that family members are comforted knowing their loved ones are in very capable and considerate hands.

If you require home care that upholds the highest standards of personalisation and dignity, we at Home Instead Fareham and Gosport are here to support you and your family. Experience tailored care designed with your loved one’s needs and preferences in mind.

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Get in touch

To start a conversation and for more information about our home care services, please call us on 01329 596 706. If you’re seeking a rewarding career providing compassionate care, visit our website to apply or learn more. We look forward to being a trusted part of your home care journey.

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